Voiso

Call center software for outbound sales & BPO teams

5 /5 (1 review) Write a Review!

Voiso Overview

What is Voiso?

Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Using a drag-and-drop interface and built-in widgets, administrators can create customizable dashboards for supervisors, floor managers, and executives to gain insights into call or campaign operations performed by their teams.

Key features of Voiso include call recording, campaign management, vanity numbers, and call transcripts. Managers can utilize the visual interactive voice response (IVR) builder to route calls to agents based on specific skills, set up triggers for automated follow-ups, and assign work queues to team members. The speech recognition functionality helps customer service agents analyze recorded voice calls, highlight important interactions, and flag keywords using designated word categories.

Voiso facilitates integration with various third-party systems such as Salesforce, Zendesk, Pipedrive, Microsoft Dynamics, HubSpot, and more. It lets administrators monitor call queues, agents' performances, and work statuses by visualizing data in the form of graphs or charts. Organizations can use the search engine to retrieve relevant information from the database and export reports in PDF and CSV file formats.

Voiso Overview

Pricing

Starting from
$49.00/month

Pricing options

Free Trial
Subscription
Value for money

Voiso is offered across three pricing plans, outlined below.
• Start-up: $49 per month
• Professional: $79 per month
• Professional Plus: $129 per month
It also offers a pay-per-use pricing plan.


Voiso Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Voiso transcription
Voiso schedule calls
Voiso campaign report
Voiso real-time dashboard
Voiso video Voiso screenshot: Voiso transcription Voiso screenshot: Voiso schedule calls Voiso screenshot: Voiso campaign report Voiso screenshot: Voiso real-time dashboard

Voiso Reviews

Voiso Reviews

Overall rating
5
/
5
Excellent
1

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Phidias P.

Great call quality and Service

PReviously having many issues and complaints about calling and interuptions.
With Voiso the complaints and call issues are to the minimum.


Phidias P.
Industry: Financial Services
Company size: 201-500 Employees

Great call quality and Service

Used Daily for 6-12 months
Reviewed on 10/5/2020
Review Source: Capterra

PReviously having many issues and complaints about calling and interuptions.
With Voiso the complaints and call issues are to the minimum.

Pros

User-friendly. Was easy to set up and swap from our current calling system we were using.

Cons

Comparing to other calling systems he hardly found any issues with the administration of the system

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 1 user ratings
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Voiso Pricing

Voiso Pricing

Starting from
$49.00/month
Free Trial
Subscription
Value for money

Voiso is offered across three pricing plans, outlined below.
• Start-up: $49 per month
• Professional: $79 per month
• Professional Plus: $129 per month
It also offers a pay-per-use pricing plan.

Voiso is offered across three pricing plans, outlined below.
• Start-up: $49 per month
• Professional: $79 per month
• Professional Plus: $129 per month
It also offers a pay-per-use pricing plan.

Value for Money
5/5
Based on 1 user ratings
Compare value for money rating with alternatives
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Voiso Features

Voiso Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
5/5
Based on 1 user ratings
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Categories

Additional information for Voiso

Additional information for Voiso

Key features of Voiso

  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Computer Telephony Integration
  • Customer Database
  • Data Import/Export
  • Email Integration
  • Escalation Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Self Service Portal
  • Social Media Integration
  • Workflow Management

Voiso FAQs

Voiso FAQs

Below are some frequently asked questions for Voiso.

Q. What type of pricing plans does Voiso offer?

Voiso offers the following pricing plans:

Starting from: $49.00/month

Pricing model: Subscription

Free Trial: Available

Voiso is offered across three pricing plans, outlined below. • Start-up: $49 per month • Professional: $79 per month • Professional Plus: $129 per month It also offers a pay-per-use pricing plan.

Q. What are the main features of Voiso?

Voiso offers the following features:

  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Computer Telephony Integration
  • Customer Database
  • Data Import/Export
  • Email Integration
  • Escalation Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Self Service Portal
  • Social Media Integration
  • Workflow Management

Q. Who are the typical users of Voiso?

Voiso has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Voiso support?

Voiso supports the following languages:

English

Q. What type of pricing plans does Voiso offer?

Voiso has the following pricing plans:

Subscription

Q. Does Voiso support mobile devices?

We do not have any information about what devices Voiso supports

Q. What other apps does Voiso integrate with?

Voiso integrates with the following applications:

Pipedrive, SugarCRM, Zendesk

Q. What level of support does Voiso offer?

Voiso offers the following support options:

Phone Support, Online Support