DispatchTrack
About DispatchTrack
DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).
DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.
Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.
Images
Not sure about DispatchTrack?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Unigis
Tookan
Hermes
Google Maps
Reviews
Already have DispatchTrack?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Stay on-time with this software
Reviewed on 2019-07-21
Saving customers time by staying on track and delivering updates along the way. Saving businesses...
Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas
Pros
Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.
Cons
I haven't run into problematic issues while implementing or using this software
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best routing app in the market.
Reviewed on 2024-04-29
Excellent. Great software that integrates the company with our employees.
Excellent. Great software that integrates the company with our employees.
Pros
The accessibility to routes from my phone, multiple users with one account.
Cons
The number of necessary steps to set up a route.
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
STORIS IS GREAT PRODUCT
Reviewed on 2025-03-03
Great experience over all and great tech support.
Great experience over all and great tech support.
Pros
Great product and very easy to use all around,
Cons
Sometimes it may not link the routes but nothing critical
- Industry: Logistics & Supply Chain
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best dispatching for final mile delivery, does have room for improveme
Reviewed on 2016-03-23
Pros
The ability to route and call customers makes for easy scheduling.
Cons
sometimes it hard to a clear picture on when improvements will be made.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
We use the general portal and individual portals for different delivery companies
Reviewed on 2021-07-14
We use it to track the dozens of different deliveries handled by several different delivery teams...
We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT
Pros
The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.
Cons
I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved
DispatchTrack FAQs
Below are some frequently asked questions for DispatchTrack.Q. What type of pricing plans does DispatchTrack offer?
DispatchTrack offers the following pricing plans:
- Starting from: US$75.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact DispatchTrack directly for pricing information.
Q. Who are the typical users of DispatchTrack?
DispatchTrack has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DispatchTrack support?
DispatchTrack supports the following languages:
English, French, Spanish
Q. Does DispatchTrack support mobile devices?
DispatchTrack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DispatchTrack integrate with?
DispatchTrack integrates with the following applications:
Geotab, Motiv, NetSuite, Plivo, Podium, SAP HANA Cloud, STORIS, Samsara, Twilio
Q. What level of support does DispatchTrack offer?
DispatchTrack offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for DispatchTrack.
Transportation Dispatch Software
