About DispatchTrack

DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).

DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.

Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla , Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

English, French, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

DispatchTrack Software - Route optimization
DispatchTrack Software - Reporting and analytics dashboard
DispatchTrack Software - Driver mobile app
DispatchTrack Software - Order tracking
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DispatchTrack video
DispatchTrack video
DispatchTrack video
DispatchTrack video
DispatchTrack video
DispatchTrack Software - Route optimization
DispatchTrack Software - Reporting and analytics dashboard
DispatchTrack Software - Driver mobile app
DispatchTrack Software - Order tracking

Features

Total features of DispatchTrack: 45

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customizable Templates
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • For Courier Services
  • For Freight Operations
  • For Restaurants
  • Fuel Management Software
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Live Driver Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Online Time Clock
  • Order Management Software
  • Order Tracking
  • Payment Collection in the Field
  • Performance Metrics
  • QuickBooks Integration
  • Real Time Notifications
  • Reporting & Statistics
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling Software
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Territory Management
  • Two-Way Communication
  • Work Order Management

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Reviews

Overall rating

4.5 /5
(10)
Value for Money
4.8/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.3/5

Already have DispatchTrack?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 10
Andre
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Stay on-time with this software

Reviewed on 2019-07-21

Saving customers time by staying on track and delivering updates along the way. Saving businesses...

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

Ron
Overall rating
  • Industry: Furniture
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

5 Years using Dispatch Track

Reviewed on 2017-10-18

This is the best tool out there to integrate your systems into for optimal distribution management....

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

David
Overall rating
  • Industry: Logistics & Supply Chain
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best dispatching for final mile delivery, does have room for improveme

Reviewed on 2016-03-23

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

Susan
Overall rating
  • Industry: Furniture
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Saves resources and aids with accountability.

Reviewed on 2020-02-21

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We...

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Zev
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

We use the general portal and individual portals for different delivery companies

Reviewed on 2021-07-14

We use it to track the dozens of different deliveries handled by several different delivery teams...

We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

Pros

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

Cons

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved

Showing 5 reviews of 10 Read all reviews

DispatchTrack FAQs

Below are some frequently asked questions for DispatchTrack.

DispatchTrack offers the following pricing plans:

Contact DispatchTrack directly for pricing information.

DispatchTrack has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

DispatchTrack supports the following languages:

English, French, Spanish

DispatchTrack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

DispatchTrack integrates with the following applications:

NetSuite

DispatchTrack offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for DispatchTrack.