SmartRec
About SmartRec
SmartRec by Amilia empowers businesses, community organizations and Parks & Recreation agencies to better serve their community with activities. Sell classes, memberships, programs, drop-ins, private lessons, facility bookings, merchandise, and more online. Manage restrictions and in-store visibility based on age, gender, location, membership, skill, or the number of available spots.
From optimizing resource allocation to making it effortless for your community to find, register, and pay for activities online, SmartRec offers all the features you need to create a sustainable organization.
Key benefits of SmartRec
ENGAGE with your community.
MANAGE & automate programs, billing, facilities, and staff.
TRACK data in real-time.
INTEGRATE with other apps.
And PLAN for an equitable and sustainable future.
Images
Not sure about SmartRec?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
WellnessLiving
HubSpot CRM
Gateway Ticketing
ASAP
Reviews
Already have SmartRec?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The perfect solution for online activities
Reviewed on 2023-07-01
I love the wide variety of activities available. Whatever my interest, I always find interesting...
I love the wide variety of activities available. Whatever my interest, I always find interesting and exciting options to participate in.
Pros
I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home.
Cons
I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for.
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent Customer Service, Some Functionality Still Improving
Reviewed on 2020-04-13
Overall, great! As I said there are some issues in finance and reporting, but the quality of their...
Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.
Pros
- Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems
- Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)
Cons
- Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.
- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Mobile site does not work for registration
Reviewed on 2021-10-25
Very polite, but when we communicate problems with customers registering they just keep saying to...
Very polite, but when we communicate problems with customers registering they just keep saying to tell customers to use Chrome on a desktop. Are we supposed to tell people they can only use desktop and chrome to register in our advertisements? It's embarassing and I am constantly apologizing to customers.
Pros
It is easy to use on the admin end. I like that it tracks online traffic to your site and that it works with Constant Contact.
Cons
Our customers can't use their phones to register and sometimes the registration site does not appear on our website for desktops either.
Response from Amilia
Hi Lisa, thanks so much for your feedback. We're sorry to hear your mobile experience has been less than ideal. Please reach out to our team at [email protected] for further assistance.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amilia Review
Reviewed on 2021-10-21
Love it!
Love it!
Pros
It is very user friendly for staff and customers.
Cons
The contract section needs to have a few more features.
Alternatives Considered
RecTracReasons for Choosing SmartRec
Easier to use.Switched From
CSI SpectrumReasons for Switching to SmartRec
Updated and web based software that is more user friendly.Response from Amilia
Thanks so much for the review Jason! We're happy to hear you love using Amilia :)
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
SmartRec the SmartChoice
Reviewed on 2021-06-09
The experience has been wonderful. The training was completely different from how we ended up using...
The experience has been wonderful. The training was completely different from how we ended up using the software but ultimately its been quick and easy to learn/implement.
Pros
The software is intuitive and the customer service is outstanding.
Cons
I do wish this was an established recreation software as features are ever changing. It makes it hard to write guides or standard operating procedures for software that is constantly changing. I would also like to see a better reporting system. However, because the software is ever changing, they take our suggestions from what we want to see out of the software and create it. I also wish the software was split by facilities and not one large department. It makes reconciliation difficult on behalf of the whole department.
SmartRec FAQs
Below are some frequently asked questions for SmartRec.Q. What type of pricing plans does SmartRec offer?
SmartRec offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Amilia directly for more pricing details.
Q. Who are the typical users of SmartRec?
SmartRec has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartRec support?
SmartRec supports the following languages:
English, French
Q. Does SmartRec support mobile devices?
SmartRec supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SmartRec integrate with?
SmartRec integrates with the following applications:
Google Analytics 360
Q. What level of support does SmartRec offer?
SmartRec offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for SmartRec.
- Parks and Recreation Software
- Association Management Software
- Martial Arts Software
- Dance Studio Software
- Registration Software
- Fitness Software
- Yoga Studio Management Software
- Club Management Software
- Membership Management Software
- Camp Management Software
- Swim School Software
- Class Registration Software
- Nonprofit Software
- Facility Management Software
- Gym Management Software
- Gymnastics Software
