About Cigo
Cigo is a cloud-based delivery tracking and route optimization solution, designed to help businesses in industries including moving, pharmacy, grocery, servicing, logistics, construction, and junk removal, manage and optimize their customer’s last-mile experience. The platform offers tools for managing operations and logistics, customer experience, drivers, and eCommerce operations.
Cigo aims to help businesses manage their last-mile deliveries by providing tools such as automatic routing, route optimization, a self service customer portal, delivery tracking, SMS and email notifications, and more. The built-in route builder allows users to plan delivery routes using real-time and historical data on metrics such as traffic, install times, number of stops, and more, and provides customers and drivers with real-time ETAs.
The customizable client portal allows clients to track their deliveries in real time, provide reviews about their experience, checkout online, and more. Operators and drivers can benefit from Cigo’s native mobile app for Android and iOS to navigate routes, view picklists, and log any incidents that occur during jobs.
Pricing starting from:
US$299.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Cigo
- Creation of complex delivery routes in only a few seconds
- Route optimization using real-time data
- Real-time delivery tracking so that your customers get a precise idea of when they will be delivered
- Reduction of inbound calls from customers by up to 85%
- Proof of delivery system
- Live chat with drivers
- Offline mode
- Delivery reports available and data stored up to 24 months
- Easy integration and navigation
- Incidents reports: get notified right away of any damage to take actions quickly
- Review system: get more reviews from customers once the delivery is completed and receive notifications everytime a customer gives 3 stars or less
- Hire more drivers thanks to Cigo Pay, a new module that allows customers to tip your drivers via transfer
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Arabic, English, French, Spanish
Pricing starting from:
US$299.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Cigo: 78
Alternatives
DispatchTrack
Zippykind
Circuit
Rhino Fleet Tracking
Reviews
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- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Tool with an excellent customer service
Reviewed on 2020-05-27
It has been great overall, the platform is extremely simple to use and very fluid. Their customer...
It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better
Pros
The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.
Cons
I wish there was a knowledge base in the platform.
Reasons for Choosing Cigo
Better priced, customer service and ease of useReasons for Switching to Cigo
The pricing was much easier to understand. I would say it's really the ease of use of CigoResponse from Cigo
We want to thank you for your review and for using Cigo :)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent platform
Reviewed on 2022-05-18
Their customer service is really incredible. Platform has been reliable no real downtimes. It...
Their customer service is really incredible. Platform has been reliable no real downtimes. It always works
Pros
Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.
Cons
No real cons till now. Everything has worked well.
Alternatives Considered
OnfleetReasons for Switching to Cigo
Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.Response from Cigo
Thank you very much for your review! We are always happy to hear about our customers' experience
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Cigo route tracker
Reviewed on 2022-04-01
Overall though, very good and has eliminated many phone calls from customers as they can track the...
Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.
Pros
Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.
Cons
Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.
Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.
Response from Cigo
Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Terrific software - Cigo went above and beyond.
Reviewed on 2022-05-10
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Pros
All the features enabling an Uber-like experience, and modernizing the delivery experience.
Cons
making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.
Alternatives Considered
CircuitReasons for Choosing Cigo
limited features, and capabilitiesSwitched From
ZippykindReasons for Switching to Cigo
Early stage startup, close engagement with customers, feedback & process focused.Response from Cigo
Thank you very much for your review! Our team is always happy to hear feedback from customers
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great delivery management software
Reviewed on 2023-07-05
Great! Has been a big help for our shipping department.
Great! Has been a big help for our shipping department.
Pros
The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.
Cons
I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.
Response from Cigo
Hi Martha,
Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements.
Cigo FAQs
Below are some frequently asked questions for Cigo.Q. What type of pricing plans does Cigo offer?
Cigo offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Cigo for pricing details.
Q. Who are the typical users of Cigo?
Cigo has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cigo support?
Cigo supports the following languages:
Arabic, English, French, Spanish
Q. Does Cigo support mobile devices?
Cigo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Cigo integrate with?
Cigo integrates with the following applications:
Alice POS, PioneerRX, Shopify, VIA, WooCommerce, Zapier
Q. What level of support does Cigo offer?
Cigo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Cigo.
