About Cigo

Cigo is a cloud-based delivery tracking and route optimization solution, designed to help businesses in industries including moving, pharmacy, grocery, servicing, logistics, construction, and junk removal, manage and optimize their customer’s last-mile experience. The platform offers tools for managing operations and logistics, customer experience, drivers, and eCommerce operations.

Cigo aims to help businesses manage their last-mile deliveries by providing tools such as automatic routing, route optimization, a self service customer portal, delivery tracking, SMS and email notifications, and more. The built-in route builder allows users to plan delivery routes using real-time and historical data on metrics such as traffic, install times, number of stops, and more, and provides customers and drivers with real-time ETAs.

The customizable client portal allows clients to track their deliveries in real time, provide reviews about their experience, checkout online, and more. Operators and drivers can benefit from Cigo’s native mobile app for Android and iOS to navigate routes, view picklists, and log any incidents that occur during jobs.

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Cigo

- Creation of complex delivery routes in only a few seconds
- Route optimization using real-time data
- Real-time delivery tracking so that your customers get a precise idea of when they will be delivered
- Reduction of inbound calls from customers by up to 85%
- Proof of delivery system
- Live chat with drivers
- Offline mode
- Delivery reports available and data stored up to 24 months
- Easy integration and navigation
- Incidents reports: get notified right away of any damage to take actions quickly
- Review system: get more reviews from customers once the delivery is completed and receive notifications everytime a customer gives 3 stars or less
- Hire more drivers thanks to Cigo Pay, a new module that allows customers to tip your drivers via transfer

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Bulgaria, Canada, Estonia, France and 15 others

Supported Languages

Arabic, English, French, Spanish

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Cigo Software - Route Builder
Cigo Software - Dashboard
Cigo Software - Optimize your delivery routes with our intelligent route builder using real time data. Reduce road time and increase daily deliveries.
Cigo Software - View Delivery Status
Cigo Software - Our software has more than 100 features to offer, with a new feature being added every month. Take full control over your delivery process by tracking all your deliveries at any time. You will also appreciate its easy navigation for an easy scheduling.
View 5 more
Cigo Software - Route Builder
Cigo Software - Dashboard
Cigo Software - Optimize your delivery routes with our intelligent route builder using real time data. Reduce road time and increase daily deliveries.
Cigo Software - View Delivery Status
Cigo Software - Our software has more than 100 features to offer, with a new feature being added every month. Take full control over your delivery process by tracking all your deliveries at any time. You will also appreciate its easy navigation for an easy scheduling.

Features

Total features of Cigo: 77

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Cash on Delivery
  • Communication Management
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature Software
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • For Courier Services
  • For Freight Operations
  • GPS
  • Geographic Maps
  • Geolocation
  • Incident Reporting
  • Inventory Management Software
  • Job Management
  • Job Tracking
  • Label Printing
  • Labeling
  • Live Driver Tracking
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Performance Metrics
  • Progress Tracking
  • Proof of Delivery
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Shipment Tracking Software
  • Shipping Labels
  • Shipping Management
  • Status Tracking
  • Surveys & Feedback
  • Task Management Software
  • Task Scheduling
  • Territory Management
  • Third-Party Integrations
  • Voice Recognition
  • Work Order Management
  • Workflow Management Software

Alternatives

DispatchTrack

4.7
#1 Alternative to Cigo
DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations...

Zippykind

5
#2 Alternative to Cigo
Zippykind is a delivery management solution designed to help businesses in industries, including medical, floral, food...

Circuit

4.8
#3 Alternative to Cigo
Circuit is a web-based delivery management software, which helps businesses create optimal routes, manage drivers, and...

Rhino Fleet Tracking

4.6
#4 Alternative to Cigo
Rhino Fleet Tracking is a vehicle fleet tracking service with integrated GPS Google Maps tracking, route management...

Reviews

Overall rating

4.9 /5
(17)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
4.9/5

Already have Cigo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17
Thomas
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The perfect partner for a courier company

Reviewed on 2024-05-29

Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3...

Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way!

Pros

Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up

Cons

Better reporting on the drivers would be nice

Justin
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Route management optimization at its best

Reviewed on 2023-12-12

If you are looking for route management look no further. The team is fantastic to deal with and...

If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!

Pros

Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.

Cons

Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.

Jose
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Best pickup/delivery software on the market

Reviewed on 2024-06-05

Pros

Jonathan made sure that we were set up for success!

Cons

Separate cost for optional services like “auto-split”.

Alternatives Considered

Onfleet

Reasons for Switching to Cigo

Pricing and everything that it comes with. Jonathan did an amazing job taking care of us.

Response from Cigo

Thank you for your fantastic review! We’re thrilled to hear Jonathan ensured your success with our platform.

Sebastian
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Tool with an excellent customer service

Reviewed on 2020-05-27

It has been great overall, the platform is extremely simple to use and very fluid. Their customer...

It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better

Pros

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

Cons

I wish there was a knowledge base in the platform.

Alternatives Considered

Onfleet and DispatchTrack

Reasons for Choosing Cigo

Better priced, customer service and ease of use

Reasons for Switching to Cigo

The pricing was much easier to understand. I would say it's really the ease of use of Cigo

Response from Cigo

We want to thank you for your review and for using Cigo :)

Raffi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent platform

Reviewed on 2022-05-18

Their customer service is really incredible. Platform has been reliable no real downtimes. It...

Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

Pros

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

Cons

No real cons till now. Everything has worked well.

Alternatives Considered

Onfleet

Reasons for Switching to Cigo

Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.

Response from Cigo

Thank you very much for your review! We are always happy to hear about our customers' experience

Showing 5 reviews of 17 Read all reviews

Cigo FAQs

Below are some frequently asked questions for Cigo.

Cigo offers the following pricing plans:

  • Starting from: US$299.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Cigo for pricing details.

Cigo has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Cigo supports the following languages:

Arabic, English, French, Spanish

Cigo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Cigo integrates with the following applications:

Alice POS, PioneerRX, Shopify, VIA, WooCommerce, Zapier

Cigo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Cigo.