About Cigo

Cigo is a cloud-based delivery tracking and route optimization solution, designed to help businesses in industries including moving, pharmacy, grocery, servicing, logistics, construction, and junk removal, manage and optimize their customer’s last-mile experience. The platform offers tools for managing operations and logistics, customer experience, drivers, and eCommerce operations.

Cigo aims to help businesses manage their last-mile deliveries by providing tools such as automatic routing, route optimization, a self service customer portal, delivery tracking, SMS and email notifications, and more. The built-in route builder allows users to plan delivery routes using real-time and historical data on metrics such as traffic, install times, number of stops, and more, and provides customers and drivers with real-time ETAs.

The customizable client portal allows clients to track their deliveries in real time, provide reviews about their experience, checkout online, and more. Operators and drivers can benefit from Cigo’s native mobile app for Android and iOS to navigate routes, view picklists, and log any incidents that occur during jobs.

Pricing starting from:

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Cigo

- Creation of complex delivery routes in only a few seconds
- Route optimization using real-time data
- Real-time delivery tracking so that your customers get a precise idea of when they will be delivered
- Reduction of inbound calls from customers by up to 85%
- Proof of delivery system
- Live chat with drivers
- Offline mode
- Delivery reports available and data stored up to 24 months
- Easy integration and navigation
- Incidents reports: get notified right away of any damage to take actions quickly
- Review system: get more reviews from customers once the delivery is completed and receive notifications everytime a customer gives 3 stars or less
- Hire more drivers thanks to Cigo Pay, a new module that allows customers to tip your drivers via transfer

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United Kingdom, Kuwait, Saudi Arabia, United States

Supported Languages

Arabic, English, French, Spanish

Pricing starting from:

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Cigo Software - Optimize your delivery routes with our intelligent route builder using real time data. Reduce road time and increase daily deliveries.
Cigo Software - Our software has more than 100 features to offer, with a new feature being added every month. Take full control over your delivery process by tracking all your deliveries at any time. You will also appreciate its easy navigation for an easy scheduling.
Cigo Software - View Delivery Status
Cigo Software - Dashboard
Cigo Software - Itineraries Builder
View 5 more
Cigo Software - Optimize your delivery routes with our intelligent route builder using real time data. Reduce road time and increase daily deliveries.
Cigo Software - Our software has more than 100 features to offer, with a new feature being added every month. Take full control over your delivery process by tracking all your deliveries at any time. You will also appreciate its easy navigation for an easy scheduling.
Cigo Software - View Delivery Status
Cigo Software - Dashboard
Cigo Software - Itineraries Builder

Features

Total features of Cigo: 43

  • API
  • Activity Tracking
  • Communication Management
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Employee Management
  • For Courier Services
  • For Freight Operations
  • GPS
  • Incident Reporting
  • Inventory Management Software
  • Label Printing
  • Live Driver Tracking
  • Mobile Signature Capture
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Performance Metrics
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Shipment Tracking Software
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Communication
  • Voice Recognition
  • Work Order Management

Alternatives

Onfleet

4.7
#1 Alternative to Cigo
Onfleet is a SaaS platform that helps businesses manage local deliveries. Seamlessly optimize routes, dispatch, track...

Circuit

4.8
#2 Alternative to Cigo
Circuit is a web-based delivery management software, which helps businesses create optimal routes, manage drivers, and...

DispatchTrack

4.5
#3 Alternative to Cigo
DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations...

MTS-1

4.7
#4 Alternative to Cigo
MyTrooperS enables businesses to import delivery data, optimize deliveries and returns, select carriers, and more. It...

Reviews

Overall rating

4.9 /5
(9)
Value for Money
4.9/5
Features
4.6/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

Already have Cigo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 9
Sebastian
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Tool with an excellent customer service

Reviewed on 2020-05-27

It has been great overall, the platform is extremely simple to use and very fluid. Their customer...

It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better

Pros

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

Cons

I wish there was a knowledge base in the platform.

Alternatives Considered

Onfleet and DispatchTrack

Reasons for Choosing Cigo

Better priced, customer service and ease of use

Reasons for Switching to Cigo

The pricing was much easier to understand. I would say it's really the ease of use of Cigo

Response from Cigo

We want to thank you for your review and for using Cigo :)

Raffi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent platform

Reviewed on 2022-05-18

Their customer service is really incredible. Platform has been reliable no real downtimes. It...

Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

Pros

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

Cons

No real cons till now. Everything has worked well.

Alternatives Considered

Onfleet

Reasons for Switching to Cigo

Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.

Response from Cigo

Thank you very much for your review! We are always happy to hear about our customers' experience

Jason
Overall rating
  • Industry: Furniture
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Cigo route tracker

Reviewed on 2022-04-01

Overall though, very good and has eliminated many phone calls from customers as they can track the...

Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.

Pros

Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.

Cons

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.

Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.

Response from Cigo

Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform

Canberk
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Terrific software - Cigo went above and beyond.

Reviewed on 2022-05-10

Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

Pros

All the features enabling an Uber-like experience, and modernizing the delivery experience.

Cons

making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.

Alternatives Considered

Circuit

Reasons for Choosing Cigo

limited features, and capabilities

Switched From

Zippykind

Reasons for Switching to Cigo

Early stage startup, close engagement with customers, feedback & process focused.

Response from Cigo

Thank you very much for your review! Our team is always happy to hear feedback from customers

Tony
Overall rating
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Automation at it's best

Reviewed on 2020-05-21

Very good!

Very good!

Pros

The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.

Cons

For our use case, none so far it has worked well and we did not have any hiccups.

Response from Cigo

We want to thank you for your review and for using Cigo :)

Showing 5 reviews of 9 Read all reviews

Cigo FAQs

Below are some frequently asked questions for Cigo.

Cigo offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Cigo for pricing details.

Cigo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Cigo supports the following languages:

Arabic, English, French, Spanish

Cigo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Cigo integrates with the following applications:

VIA

Cigo offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for Cigo.