Simphony POS
About Simphony POS
Simphony POS, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.
Simphony enables users to manage multiple restaurants across various locations to enhance brand awareness and provide a consistent guest experience. The table management feature allows staff members to take reservations and manage waitlists while the conversational ordering tool, automatic combo recognition feature, and online menu with custom pictures and promotions help to streamline the ordering process.
With Simphony’s forecasting tools, managers can track sales and key performance indicators to create accurate budgets in real time. The software allows users to track inventory levels and send automatic alerts when stock needs to be reordered or organized. From the dashboard, managers can review reports with real-time data, training materials, and video surveillance footage.
Key benefits of Simphony POS
-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs
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- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Simphony Review - Minor DKL Food Group
Reviewed on 2020-07-08
Overall the software is a decent POS software, the customisation ability is a good fit for our...
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.
Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.
Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
Pros
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.
The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals
It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
Cons
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.
Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Oracle = A great global partner
Reviewed on 2020-07-04
I have been happy with our experience with Simphony. They provide a great product
I have been happy with our experience with Simphony. They provide a great product
Pros
One stop shop. POS, purchasing and reporting.
The software has great capabilities and covers all areas a hospitality business requires
Cons
Most adjustments to the program involve an additional purchase.
Immediate support not often available
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Worst POS experience in my tenured career
Reviewed on 2023-04-18
Terrible. The support team is a joke. They don't even understand their own product well enough to...
Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution.
Pros
There is nothing that I can highlight that a competitor couldn't also do well.
Cons
There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Run Away. Do not look back
Reviewed on 2021-01-20
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a...
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
Pros
The reporting software is pretty thorough
Cons
The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Simphony
Reviewed on 2020-06-25
effort put in on setting it up - worth it - architecture is good & functional. Never really had...
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
Pros
Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!
Cons
Sometimes support a little clunky, but we get there in the end.
Simphony POS FAQs
Below are some frequently asked questions for Simphony POS.Q. What type of pricing plans does Simphony POS offer?
Simphony POS offers the following pricing plans:
- Starting from: $1.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Oracle for full pricing details.
Q. Who are the typical users of Simphony POS?
Simphony POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Simphony POS support?
Simphony POS supports the following languages:
Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Simphony POS support mobile devices?
Simphony POS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Simphony POS integrate with?
Simphony POS integrates with the following applications:
FreedomPay, Restaurant365, SevenRooms
Q. What level of support does Simphony POS offer?
Simphony POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Simphony POS.
- Food Service Management Software
- Point of Sale Software
- Restaurant Management Software
- Restaurant POS Software
- Bar POS Software
- Food Delivery Software
- Inventory Management Software
- Reservations Software
- Food Service Distribution Software
- Food Traceability Software
- Small Business Loyalty Programs Software
- Customer Loyalty Software
- Bakery Software
- iPad POS Software
- Online Ordering Systems
- Food Truck POS Systems
