---
description: Detailed reviews on SnapSupport based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SnapSupport with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SnapSupport Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [SnapSupport](/software/132247/snapsupport)

# SnapSupport

Canonical: https://www.getapp.ca/software/132247/snapsupport

> SnapSupport is a web-based equipment maintenance solution designed to help companies facilitate collaboration between field teams across multiple locations. New team members can be added to conversations, enabling real-time participation using the mobile application to resolve customer issues.
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: SnapSupport
- **Location**: Sunnyvale, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact SnapSupport for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- CRM Software
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Dispatch Management
- File Sharing Software
- Job Management
- Maintenance Scheduling
- Mobile Access
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Scheduling Software
- Screen Sharing Software
- Session Recording
- Support Ticket Management
- Third-Party Integrations
- Troubleshooting

## Integrations (2 total)

- SAP Business One
- Salesforce Sales Cloud

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software)
- [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software)
- [Field Activity Management Software](https://www.getapp.ca/directory/655/field-activity-management/software)
- [Equipment Maintenance Software](https://www.getapp.ca/directory/853/equipment-maintenance/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1420 reviews)
3. [Blitzz](https://www.getapp.ca/software/110113/blitzz) — 4.7/5 (20 reviews)
4. [Wrike](https://www.getapp.ca/software/9964/wrike) — 4.4/5 (2887 reviews)
5. [QuickBooks Enterprise](https://www.getapp.ca/software/115227/quickbooks-enterprise) — 4.5/5 (20614 reviews)

## Reviews

### "SnapSupport - A must for a Field Service environment" — 4.0/5

> **Sakthi Ragunathan** | *April 17, 2019* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy customization according to your environment.
Swift response on support requests
> 
> **Cons**: Android application could be more better.
> 
> SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance.
The new AI feature is interesting.
Overall a productive application and a real value for money.

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### "SnapSupport Review" — 4.0/5

> **Steve** | *August 11, 2018* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.
> 
> **Cons**: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.
> 
> SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.

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### "revieew so fat" — 4.0/5

> **Paul** | *April 17, 2019* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: allows field techs to upload in real time completed work in a template to be saved in PDF form. 
works on all platforms
The development team is helpful and quick to respond to issues
> 
> **Cons**: pdfs don't save with a title of the Document
the chat function is clunky
alerts don't always work
cant generate PDFs from the mobile app
issues with crashing and freezing during at end of uploads
> 
> good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs

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### "We use the snapsupport platform to handle support & troubleshooting for our ongoing projects." — 5.0/5

> **Ahmed** | *July 22, 2018*
> 
> **Pros**: Mobile app, image \& video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.
> 
> **Cons**: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.

## Links

- [View on GetApp](https://www.getapp.ca/software/132247/snapsupport)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/132247/snapsupport> |
| de-AT | <https://www.getapp.at/software/132247/snapsupport> |
| en | <https://www.getapp.com/customer-service-support-software/a/snapsupport/> |
| en-AE | <https://www.getapp.ae/software/132247/snapsupport> |
| en-AU | <https://www.getapp.com.au/software/132247/snapsupport> |
| en-CA | <https://www.getapp.ca/software/132247/snapsupport> |
| en-GB | <https://www.getapp.co.uk/software/132247/snapsupport> |
| en-IE | <https://www.getapp.ie/software/132247/snapsupport> |
| en-NZ | <https://www.getapp.co.nz/software/132247/snapsupport> |
| en-SG | <https://www.getapp.sg/software/132247/snapsupport> |
| en-ZA | <https://www.getapp.za.com/software/132247/snapsupport> |
| fr | <https://www.getapp.fr/software/132247/snapsupport> |
| fr-BE | <https://fr.getapp.be/software/132247/snapsupport> |
| fr-CA | <https://fr.getapp.ca/software/132247/snapsupport> |
| pt | <https://www.getapp.com.br/software/132247/snapsupport> |
| pt-PT | <https://www.getapp.pt/software/132247/snapsupport> |

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