Email Meter

Email analytics solution for GSuite users

4.6 /5 (5 reviews) Write a Review!

Email Meter Overview

What is Email Meter?

Email Meter is a cloud-based email analytics solution, built for G Suite, that helps businesses track employee productivity, workload, and response time. Managers can generate histograms and heat maps to gain visibility into sent and received emails, email traffic, top recipients and senders, and more.

Email Meter's centralized dashboard lets supervisors select date ranges and compare team performance across weeks, months, and years. It comes with a data filter functionality, which allows users to create reports with predefined data including domains, addresses, intra domains, emails, labels, and Gmail tabs. Plus, administrators can configure role-based permissions, restricting users from adding, editing, or deleting specific information.

Email Meter allows businesses to compile and export reports in CSV file format, facilitating further analysis on Microsoft Excel, Tableau, or other third-party platforms. It enables users to set up daily or weekly business hours to measure employee’s email productivity accordingly.

Email Meter Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information


Email Meter Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, China, Germany and 5 others, India, Japan, Mexico, United Kingdom, United States
Supported Languages
English

Screenshots

Email Meter screenshot: Email Meter shared mailbox performance
Email Meter screenshot: Email Meter shared mailbox performance Email Meter screenshot: Email Meter monthly report Email Meter screenshot: Email Meter overall analytics

Email Meter Reviews

Email Meter Reviews

Overall rating
4.6
/
5
Excellent
3

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.2
Ease of Use
4.6
Customer Support
5
100% recommended this app
Robert H.

Email Meter

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.


Zach D.

Efficient, Personable, and Invaluable

Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.


Edoardo R.

Best analytics for G-Suite mailbox analysis

I have a good understanding of my email flow, both inflow and outflow


Thierry T.

Great to start with or on a budget


Morgan W.

Very helpful tool!

Email Meter has been great for us to manage our customer service and account management team. We've been able to see their productivity based on email count and their ability to reply quickly based on their response time. It's all put in one fluid page for us to compare and see the data easily.


Robert H.
Industry: Printing
Company size: 13-50 Employees

Email Meter

Used Weekly for 1-5 months
Reviewed on 4/19/2020
Review Source: Capterra

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Zach D.
Industry: Mechanical or Industrial Engineering
Company size: 201-500 Employees

Efficient, Personable, and Invaluable

Used Daily for 6-12 months
Reviewed on 3/25/2020
Review Source: Capterra

Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.

Pros

Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up.

From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.

Cons

The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Edoardo R.
Industry: Internet
Company size: 51-200 Employees

Best analytics for G-Suite mailbox analysis

Used Weekly for 6-12 months
Reviewed on 5/1/2020
Review Source: Capterra

I have a good understanding of my email flow, both inflow and outflow

Pros

I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization. Data help embrace good change.

Cons

The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Thierry T.
Industry: E-Learning
Company size: 13-50 Employees

Great to start with or on a budget

Used Weekly for 6-12 months
Reviewed on 5/4/2020
Review Source: Capterra

Pros

It is very easy to see how you or one of your team members is interacting with the rest of the world. This enables you to define KPIs and standards.

Cons

The filter function takes time to get familiar with and could be improved upon but this is minor. Overall the product is great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Morgan W.
Industry: Printing
Company size: 51-200 Employees

Very helpful tool!

Used Monthly for 1+ year
Reviewed on 3/25/2020
Review Source: Capterra

Email Meter has been great for us to manage our customer service and account management team. We've been able to see their productivity based on email count and their ability to reply quickly based on their response time. It's all put in one fluid page for us to compare and see the data easily.

Pros

The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.

Cons

Sometimes the website does take a while to load, but when we reach out to customer service it's resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 5 user ratings
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Email Meter Pricing

Email Meter Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information

Value for Money
4.6/5
Based on 5 user ratings
Compare value for money rating with alternatives
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Email Meter Features

Email Meter Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Trend Analysis
Visual Analytics
Features
4.2/5
Based on 5 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Email Meter

Additional information for Email Meter

Key features of Email Meter

  • Dashboard
  • Data Analysis
  • Data Visualization
  • Email Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Routing
  • Time Series
  • Trend / Problem Indicators
  • Visual Analytics

Email Meter FAQs

Email Meter FAQs

Below are some frequently asked questions for Email Meter.

Q. What type of pricing plans does Email Meter offer?

Email Meter offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Not Available

Email Meter's basic plan is available for free and scales with number of features. Basic: Free Premium: $19/month, per user Enterprise: Please contact Email Meter directly for pricing information

Q. What are the main features of Email Meter?

Email Meter offers the following features:

  • Dashboard
  • Data Analysis
  • Data Visualization
  • Email Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Routing
  • Time Series
  • Trend / Problem Indicators
  • Visual Analytics

Q. Who are the typical users of Email Meter?

Email Meter has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Email Meter support?

Email Meter supports the following languages:

English

Q. What type of pricing plans does Email Meter offer?

Email Meter has the following pricing plans:

Free, Subscription

Q. Does Email Meter support mobile devices?

We do not have any information about what devices Email Meter supports

Q. What other apps does Email Meter integrate with?

Email Meter integrates with the following applications:

G Suite, Google Data Studio, Looker, Microsoft Power BI, Tableau

Q. What level of support does Email Meter offer?

Email Meter offers the following support options:

Phone Support, Online Support, Knowledge Base