About HappyFox BI

HappyFox BI is a business intelligence solution for enterprise customer support, enabling users to gather business-specific data for data-lead decision making. Features include customizable reports, actionable insights, industry-specific dashboards, auto-sync with helpdesk data, and more.

With HappyFox BI, users can create custom drill-downs, providing insights from current helpdesk data to measure, analyze, and improve results. Additionally, the platform provides data that is usually unattainable by helpdesks, such as the number of service level agreement (SLA) breaches, lowest customer satisfaction (CSAT) scores, best-performing agents, and average response times.

HappyFox BI enables the creation of custom visualizations and dashboards, so users can develop the platform to suit the specific needs of the business and types of data required. With sharing and permissions features, team members can be granted access to data and insights, enabling teams to collaborate on future strategies.

Key benefits of HappyFox BI

- Reports can be customized with HappyFox BI by choosing business specific data and visualizations.

- Build industry specific dashboards with HappyFox BI.

- HappyFox BI enables team collaboration through data sharing and permissions management.

- Integrate current helpdesk software with HappyFox BI for automatic data syncing.

- Create custom drill-downs to enable HappyFox BI to provide in-depth helpdesk data.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, India, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 20 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

HappyFox BI customizable dashboards: service performance reports
HappyFox BI customizable dashboards: store support performance
HappyFox BI customizable dashboards: quarterly reports
HappyFox BI customizable dashboards: university reports
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HappyFox BI screenshot: HappyFox BI customizable dashboards: service performance reports HappyFox BI screenshot: HappyFox BI customizable dashboards: store support performance HappyFox BI screenshot: HappyFox BI customizable dashboards: quarterly reports HappyFox BI screenshot: HappyFox BI customizable dashboards: university reports

Features

Total features of HappyFox BI: 24

  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Benchmarking
  • Collaboration Tools
  • Customer Service Analytics
  • Customizable Reports
  • Customization
  • Dashboard Creation
  • Dashboard Software
  • Data Extraction Software
  • Data Synchronization
  • Data Visualization Software
  • Help Desk Management
  • Key Performance Indicators
  • Performance Metrics
  • Profitability Analysis
  • Publishing / Sharing
  • Reporting & Statistics
  • Reporting/Analytics
  • Scorecards
  • Strategic Planning Software
  • Trend / Problem Indicators
  • Visual Analytics

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HappyFox BI FAQs

Below are some frequently asked questions for HappyFox BI.

HappyFox BI offers the following pricing plans:

  • Free Trial: Not Available

Contact HappyFox directly for pricing information.

We do not have any information about HappyFox BI features

HappyFox BI has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

HappyFox BI supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

HappyFox BI supports the following devices:

HappyFox BI integrates with the following applications:

HappyFox Help Desk

HappyFox BI offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for HappyFox BI.