Outpost Overview

What is Outpost?

Outpost is a cloud-based communication management solution designed to help businesses organize emails, collaborate on tasks, respond to customer queries, and track messages through a shared inbox. The platform comes with an internal notes functionality, which enables teams to view emails, add notes or comments, and securely share information with members.

Outpost includes customizable responses, which allows professionals to create and store personalized replies to recurring queries in a centralized repository for future reference. The built-in routing rules allow organizations to automate a variety of tasks, including assigning emails to members, archiving information, and replying to emails, using custom templates. The system enables enterprises to add multiple mailboxes and manage communication and member access.

Outpost enables managers to track email response time by mailbox, date, and user, as well as gain insight into agent performance via analytics and graphs. Moreover, it supports integration with various existing email clients and third-party applications such as Gmail, G Suite, Office 365, and more.

Outpost Overview

Pricing

Starting from
$12.50/month

Pricing options

Free Trial
Subscription
Value for money

Outpost offers a free trial for 14 days. Paid subscription is available at $12.50 per user per month with annual discount.


Outpost Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Outpost analytics
Outpost assignments
Outpost automated email management
Outpost internal notes
Outpost multiple mailboxes
Outpost saved responses
Outpost for iPhone allows you to access all your mailboxes even on the go!
Outpost video Outpost screenshot: Outpost analytics Outpost screenshot: Outpost assignments Outpost screenshot: Outpost automated email management Outpost screenshot: Outpost internal notes Outpost screenshot: Outpost multiple mailboxes Outpost screenshot: Outpost saved responses Outpost screenshot: Outpost for iPhone allows you to access all your mailboxes even on the go! Outpost screenshot: Outpost screenshot: Outpost screenshot:

Outpost Reviews

Outpost Reviews

Overall rating
4.4
/
5
Excellent
5

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4.4
Features
4.2
Ease of Use
4.5
Customer Support
4.8
90% recommended this app
Joseph C.

Fantastic Program


Blake M.

Changed Our E-mail Communications For The Better

Customer e-mail communications and internal communications has been greatly enhanced. Our staff and leave internal notes about communications within the e-mail notes. We can track communication response times as well which has helped our team with better productively and customer service. Less e-mail being lost through the cracks that traditional e-mail clients have problems with managing.


Karina W.

Baby System

I chose Outpost because it was a cost effective way to introduce an automated email management system to the team. I refer to it as "the Fisher Price version of email systems." It is very, very basic and doesn't have some of the more robust tools that larger, more expensive systems do which is likely why it is really affordable. The reporting is minimal at best and right now we can't figure out how to download the reports so a coworker has contacted the support team.

The support team is always responsive and professional.


Robert C.

Most effective and easy to manage shared inbox.

This has completely changed the way we manage our customer service department. Previously we had all emails reaching one staff member who would forward on emails throughout the company. This was a mess as you can imagine and when she was away this would mean another staff member logging into her account which is a security risk. The number of emails sent within our company is less that 10% of what it used to be!


Amber M.

Still Growing... But Very Promising!

Overall my experience with Outpost has been really good. My account manager always reaches out when there are new updates and remembers which updates and features I've suggested so it is a really personalized touch from them. As they grow they begin to add new features, and it can end up being 100% what I anticipate and expect it to be. The value for your money is very great considering the support you get, and ease of use.


Joseph C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Fantastic Program

Used Daily for 6-12 months
Reviewed on 11/19/2019
Review Source: Capterra

Pros

I love the program for the ease of management of incoming main for support and the ease of communication between employees.

Support is 100% amazing and timely.

Cons

Nothing not to like. It is an amazing program and I recommend it fully.

Response from Outpost

Thanks for the great review, Joseph! We're glad to hear you love Outpost!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Blake M.
Industry: Hospitality
Company size: 2-10 Employees

Changed Our E-mail Communications For The Better

Used Daily for 6-12 months
Reviewed on 12/6/2019
Review Source: Capterra

Customer e-mail communications and internal communications has been greatly enhanced. Our staff and leave internal notes about communications within the e-mail notes. We can track communication response times as well which has helped our team with better productively and customer service. Less e-mail being lost through the cracks that traditional e-mail clients have problems with managing.

Pros

Brings all our e-mail communications to a single dashboard for our company.

Cons

Being able to connect a contact record management and meeting scheduling tool. Understand it is on the list to add for the future.

Response from Outpost

Thanks for your great review, Blake! We're glad to see how Outpost has helped improve your email communication with customers and internal teams. Thanks for the feedback about contact management and meeting scheduling too. Our product team will keep adding more features to our roadmap to make Outpost even better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Karina W.
Industry: Wholesale
Company size: 201-500 Employees

Baby System

Used Daily for 1-5 months
Reviewed on 12/5/2019
Review Source: Capterra

I chose Outpost because it was a cost effective way to introduce an automated email management system to the team. I refer to it as "the Fisher Price version of email systems." It is very, very basic and doesn't have some of the more robust tools that larger, more expensive systems do which is likely why it is really affordable. The reporting is minimal at best and right now we can't figure out how to download the reports so a coworker has contacted the support team.

The support team is always responsive and professional.

Pros

Affordable
Easy to use from a Customer Service Representative perspective

Cons

The reporting is lacking key information we need to best manage the department.

Response from Outpost

Thanks for the review and feedback, Kari! We love hearing from our users about how we can make Outpost even better. Your feedback has been passed on to our product development team.

We're excited to continue growing with you, and have many improved features/functionality on our roadmap. We also intend to keep Outpost affordable, even as we build more features. Thanks for being a great customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Robert C.
Industry: Education Management
Company size: 51-200 Employees

Most effective and easy to manage shared inbox.

Used Daily for 1+ year
Reviewed on 11/20/2019
Review Source: Capterra

This has completely changed the way we manage our customer service department. Previously we had all emails reaching one staff member who would forward on emails throughout the company. This was a mess as you can imagine and when she was away this would mean another staff member logging into her account which is a security risk. The number of emails sent within our company is less that 10% of what it used to be!

Pros

It was very simple to train my team up on this software. It is highly intuitive and took no time at all to roll it out.

The service team a quick to respond and have implemented feature requests we've asked for.

Cons

It could have more functionality such as email sequencing. I'm sure they'll no doubt be working on something like this in the future!

Response from Outpost

Thanks for the great feedback, Robert! It's awesome to see how much improvement your company has seen from using Outpost. We'll be happy to pass on your request for email sequencing to our product development team as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Amber M.
Industry: Publishing
Company size: 11-50 Employees

Still Growing... But Very Promising!

Used Daily for 6-12 months
Reviewed on 11/20/2019
Review Source: Capterra

Overall my experience with Outpost has been really good. My account manager always reaches out when there are new updates and remembers which updates and features I've suggested so it is a really personalized touch from them. As they grow they begin to add new features, and it can end up being 100% what I anticipate and expect it to be. The value for your money is very great considering the support you get, and ease of use.

Pros

I like that this platform is very easy to use, you can set up your email accounts really quickly, and it is modeled to look exactly like a regular email box, which is great.

Cons

At first, I did not like that it did not have basic functions, such as sorting emails by date, much better improved analytics to accurately see who has responded to what emails, and accurately displaying how many emails you've received and sent out, but it is growing.

Response from Outpost

Thanks for the honest, positive review Amber! We love that you're growing with us, and we'll keep the updates coming!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 10 user ratings
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Outpost Pricing

Outpost Pricing

Starting from
$12.50/month
Free Trial
Subscription
Value for money

Outpost offers a free trial for 14 days. Paid subscription is available at $12.50 per user per month with annual discount.

Outpost offers a free trial for 14 days. Paid subscription is available at $12.50 per user per month with annual discount.

Value for Money
4.4/5
Based on 10 user ratings
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Outpost Features

Outpost Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.2/5
Based on 10 user ratings
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Categories

Additional information for Outpost

Additional information for Outpost

Key features of Outpost

  • Archiving & Retention
  • Email Monitoring
  • Routing
  • Signature Management

Outpost FAQs

Outpost FAQs

Below are some frequently asked questions for Outpost.

Q. What type of pricing plans does Outpost offer?

Outpost offers the following pricing plans:

Starting from: $12.50/month

Pricing model: Subscription

Free Trial: Available

Outpost offers a free trial for 14 days. Paid subscription is available at $12.50 per user per month with annual discount.

Q. What are the main features of Outpost?

Outpost offers the following features:

  • Archiving & Retention
  • Email Monitoring
  • Routing
  • Signature Management

Q. Who are the typical users of Outpost?

Outpost has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Outpost support?

Outpost supports the following languages:

English

Q. What type of pricing plans does Outpost offer?

Outpost has the following pricing plans:

Subscription

Q. Does Outpost support mobile devices?

Outpost supports the following devices:

iPhone

Q. What other apps does Outpost integrate with?

Outpost integrates with the following applications:

Gmail, Google Workspace, Microsoft 365

Q. What level of support does Outpost offer?

Outpost offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base