timetoreply

Email management solution to optimize response rates

4.5 /5 (22 reviews) Write a Review!

timetoreply Overview

What is timetoreply?

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates and team productivity via time tracking and actionable analytics. Professionals can use the solution to measure all incoming and outgoing emails in accordance with service level agreements (SLAs).

timetoreply helps businesses monitor email statistics for individual accounts or group mailboxes, as well as measure the response time for a particular company, agent, or customer. Managers can block irrelevant emails from being tracked and retrieve previous customer interactions from mail logs. timetoreply also lets users download, schedule, and generate comparative reports, and export confidential files in Excel format.

timetoreply facilitates integration with various third-party email service applications such as Microsoft Office 365, Gmail, IMAP, and more. Using the administrative dashboard, professionals can add or remove executives from the system, send invitation links to multiple agents, and manage client API access. It also helps organizations filter reports by date range, email subject, mailbox, or customer name.

timetoreply Overview

Pricing

Starting from
$15.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.


timetoreply Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

timetoreply reports
timetoreply schedule reports
timetoreply conversation logs
timetoreply data export
timetoreply time tracking
timetoreply email filter
timetoreply video timetoreply screenshot: timetoreply reports timetoreply screenshot: timetoreply schedule reports timetoreply screenshot: timetoreply conversation logs timetoreply screenshot: timetoreply data export timetoreply screenshot: timetoreply time tracking timetoreply screenshot: timetoreply email filter

timetoreply Reviews

timetoreply Reviews

Overall rating
4.5
/
5
Excellent
12

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.5
Customer Support
4.7
100% recommended this app
Alex S.

Time to Review

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.


Daniel G.

A niche product that could be widely used

Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.


J L.

Great software but comes with a price


Paul G.

Email Reporting that Works

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.


Tim S.

Good Product to Track Email Response with Fast Use Setup


Alex S.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Time to Review

Used Weekly for 1-5 months
Reviewed on 2/4/2020
Review Source: Capterra

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Response from Time To Reply

Hi Alex

Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.

Best,

Dane

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel G.
Industry: Machinery
Company size: 51-200 Employees

A niche product that could be widely used

Used Other for 1+ year
Reviewed on 2/18/2020
Review Source: Capterra

Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pros

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not.

The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings.

License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost.

The visual presentation / dashboarding is nice.

Cons

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention.

The interface is not as intuitive as it could be, nor is the company setup.

Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

J L.
Industry: Packaging & Containers
Company size: 11-50 Employees

Great software but comes with a price

Used Weekly for Free Trial
Reviewed on 3/4/2019
Review Source: Capterra

Pros

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

Cons

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

Response from Time To Reply

Hi Jasper

Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price.

I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer?

Regards

Dane

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Paul G.
Industry: Computer Software
Company size: 1,001-5,000 Employees

Email Reporting that Works

Used Monthly for 1+ year
Reviewed on 2/3/2020
Review Source: Capterra

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pros

The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons

The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Response from Time To Reply

Hey Paul

Thanks for the review.

We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period.

Best,
Dane

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tim S.
Industry: Sporting Goods
Company size: 51-200 Employees

Good Product to Track Email Response with Fast Use Setup

Used Daily for 2+ years
Reviewed on 2/4/2020
Review Source: Capterra

Pros

Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.

Cons

Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.

Response from Time To Reply

Hi Tim

Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again.

You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward?

Best,

Dane

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 22 user ratings
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timetoreply Pricing

timetoreply Pricing

Starting from
$15.00/month
Free Trial
Subscription
Value for money

Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.

Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.

Value for Money
4.6/5
Based on 22 user ratings
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timetoreply Features

timetoreply Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.5/5
Based on 22 user ratings
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Categories

Additional information for timetoreply

Additional information for timetoreply

Key features of timetoreply

  • Bounce Tracking
  • Contact Management
  • Email Monitoring
  • Event Triggered Email
  • Mailing List Management

timetoreply FAQs

timetoreply FAQs

Below are some frequently asked questions for timetoreply.

Q. What type of pricing plans does timetoreply offer?

timetoreply offers the following pricing plans:

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is available on a monthly subscription as follows: 1-20 Mailboxes - $15 per mailbox per month Large/Enterprise - Contact Time To Reply for pricing details.

Q. What are the main features of timetoreply?

timetoreply offers the following features:

  • Bounce Tracking
  • Contact Management
  • Email Monitoring
  • Event Triggered Email
  • Mailing List Management

Q. Who are the typical users of timetoreply?

timetoreply has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does timetoreply support?

timetoreply supports the following languages:

English

Q. What type of pricing plans does timetoreply offer?

timetoreply has the following pricing plans:

Subscription

Q. Does timetoreply support mobile devices?

We do not have any information about what devices timetoreply supports

Q. What other apps does timetoreply integrate with?

timetoreply integrates with the following applications:

Gmail, Google Workspace, Microsoft Outlook

Q. What level of support does timetoreply offer?

timetoreply offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials