--- description: Detailed reviews on HaloITSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HaloITSM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.ca/software/130803/haloitsm Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/130803/haloitsm?page=2) > Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HaloITSM Extend service management beyond IT to HR, Finance, Facilities, Legal and other departments on one shared platform Automate workflows and approvals with low-code configuration, no heavy development required Get full visibility into assets and infrastructure with a built-in CMDB Resolve issues faster with AI-driven triage, categorisation and summarisation, included as standard Track SLA and OLA performance in real time with live dashboards and 1,000+ out-of-the-box reports Connect existing tools instantly with 250+ native integrations Meet enterprise security and compliance requirements with ISO 27001, SOC 2 Type II, FedRAMP, GDPR, Cyber Essentials Plus, IRAP and HIPAA certifications Rely on 99.99% uptime, SSO/OIDC/SAML, role-based access control and full audit logging Choose your deployment model with Halo Cloud, Private Cloud or On-Premise options Reduce tool sprawl and licensing penalties with all-inclusive pricing across every department ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: £49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: • 10 users: £69/user/month (billed annually) • 25 users: £65/user/month (billed annually) • 50 users: £59/user/month (billed annually) • 100 users: £55/user/month (billed annually) • 200 users: £55/user/month (billed annually) • 500 users: £49/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Access Controls/Permissions - Active Directory - Active Directory Integration - Activity Dashboard - Activity Tracking - Adaptive Learning - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Discovery - Asset Lifecycle Management - Asset Policy Management - Asset Tracking Software - Attachments/Screencasts ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (795 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3472 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1788 reviews) ## Reviews ### "NetHelpDesk where have you been all my life?" — 5.0/5 > **Mark** | *January 25, 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold. > > **Cons**: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident \> major incident \> problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee\! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release\! > > The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. ----- ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *August 25, 2023* | Renewables & Environment | Recommendation rating: 8.0/10 > > **Pros**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Cons**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Good...but" — 4.0/5 > **Tim** | *April 14, 2022* | Aviation & Aerospace | Recommendation rating: 7.0/10 > > **Pros**: Looks easiest to use especially for end users > > **Cons**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *July 21, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Cons**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *April 21, 2022* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Cons**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/130803/haloitsm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/130803/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data