About SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station
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SpotOn video
SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station

Features

Total features of SpotOn: 81

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management Software
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • Gift Card Management
  • In-Person Payments
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Multiple Payment Options
  • Online Booking
  • Online Ordering
  • Online Payments
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Payment Processing Software
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS Software
  • Retail POS
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock Software
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Website Personalization

Alternatives

Toast POS

4.1
#1 Alternative to SpotOn
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Square Point of Sale

4.7
#2 Alternative to SpotOn
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Clover

3.9
#3 Alternative to SpotOn
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Aloha EPOS

4.2
#4 Alternative to SpotOn
Aloha is a cloud-based EPOS solution designed to helps bars and restaurants manage their business lifecycles, from...

Reviews

Overall rating

4.7 /5
(147)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.7/5

Already have SpotOn?

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Showing 5 reviews of 147
Rick J.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 2020-01-30

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Debbie B.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Reviewed on 2022-04-01

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternatives Considered

NCR Aloha

Reasons for Choosing SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Response from SpotOn

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Heidi G.
Overall rating
  • Industry: Food Production
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Regret switching to Spoton

Reviewed on 2022-04-15

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.

I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.

I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.

Pros

I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Cons

The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Alternatives Considered

Revel Systems and Toast POS

Reasons for Choosing SpotOn

Was not Square for Restaurant so missing a lot of features.

Reasons for Switching to SpotOn

Cost and what I expected them to have. Nothing works really as they stated it would.

Response from SpotOn

We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at [email protected] for additional assistance in the future.

Brad M.
Overall rating
  • Industry: Food & Beverages
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

VIce President

Reviewed on 2022-04-14

Amazing, I would say start to finish, however the communication and support has not stopped and its...

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Pros

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Cons

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Response from SpotOn

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

Tim G.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

New customer

Reviewed on 2022-04-07

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and...

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and engaging. [SENSITIVE CONTENT] did our install and training and she was phenomenal, super friendly, fun, informative & thorough, I highly recommend her to anyone. My salesperson [SENSITIVE CONTENT] has been great to work with as well.

Pros

The system is very user friendly, from both the front and back of house. We have yet to open but we are excited to see the system in action. The SpotOn team members I've dealt with to date have been very friendly.

Cons

As previously stated, we have not opened yet so we haven't encountered any problems to date.

Showing 5 reviews of 147 Read all reviews

SpotOn FAQs

Below are some frequently asked questions for SpotOn.

SpotOn offers the following pricing plans:

  • Starting from: US$65.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

SpotOn supports the following languages:

English

SpotOn supports the following devices:

Android (Mobile)

SpotOn integrates with the following applications:

ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo

SpotOn offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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