ProProfs Help Desk Overview

What is ProProfs Help Desk?

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.

Features of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.

ProProfs Help Desk allows teams to generate reports, track ratings for every customer interaction, and measure department-wide or agent-specfic reviews. This enables businesses to gain insight into where agents need to improve in terms of offering customer support.

ProProfs Help Desk Overview

Pricing

Starting from
$15.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.


ProProfs Help Desk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

ProProfs Help Desk screenshot: ProProfs Help Desk screenshot: ProProfs Help Desk screenshot: ProProfs Help Desk screenshot:

ProProfs Help Desk Reviews

ProProfs Help Desk Reviews

Overall rating
5
/
5
Excellent
5

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Verified Reviewer

“Gmail like interface makes it Unique”


Harshad D.

Awesome Gmail Like Interface!

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!


Curt P.

Really Like the Child Tickets Feature

Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!


Donnie H.

Simple & Fast - Two Words That Make this Software Perfect!

My overall experience with the tool has been great so far and I would recommend the product to all who are looking for both small and enterprise use.


Ms. beth F.

Amazing help desk software!

just want to say . it's Perfect Help Desk software!


Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

“Gmail like interface makes it Unique”

Used Daily for 1-5 months
Reviewed on 10/10/2020
Review Source: Capterra

Pros

ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

Cons

I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.

Response from ProProfs

Thank You for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Harshad D.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Awesome Gmail Like Interface!

Used Daily for 6-12 months
Reviewed on 3/24/2020
Review Source: Capterra

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Pros

We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons

The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Response from ProProfs

Thanks for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Curt P.
Industry: Primary/Secondary Education
Company size: 11-50 Employees

Really Like the Child Tickets Feature

Used Daily for 1-5 months
Reviewed on 6/12/2020
Review Source: Capterra

Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!

Pros

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

Cons

This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

Response from ProProfs

Thank You for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Donnie H.
Industry: Education Management
Company size: 11-50 Employees

Simple & Fast - Two Words That Make this Software Perfect!

Used Daily for 1-5 months
Reviewed on 4/27/2020
Review Source: Capterra

My overall experience with the tool has been great so far and I would recommend the product to all who are looking for both small and enterprise use.

Pros

The tool is so simple to use and at the same time, it is fast. That means we’ve got the perfect combination in place and that too at pocket-friendly rates. My team especially is a huge fan of the notes feature. It allows them to leave notes for one another and keep others updated about the progress of the support request and how to deal with the customer.

Cons

Nothing so far. It fits my needs and the expectations of my support team members. Everything looks good

Response from ProProfs

Thanks for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ms. beth F.
Industry: E-Learning
Company size: 11-50 Employees

Amazing help desk software!

Used Daily for 1-5 months
Reviewed on 3/9/2020
Review Source: Capterra

just want to say . it's Perfect Help Desk software!

Pros

I loved how user-friendly this software is. I can manage all my customer tickets easily using a shared inbox. At first, I thought a shared inbox would be really confusing, but after using ProProfs Help Desk, I was proved wrong! It is so easy and I can organize, prioritize my tickets to resolve them instantly. Great tool!

Cons

What i would love to see in the future versions is social media integration. I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.

Response from ProProfs

Thanks for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 5 user ratings
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ProProfs Help Desk Pricing

ProProfs Help Desk Pricing

Starting from
$15.00/month
Free Trial
Free
Subscription
Value for money

ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

Value for Money
5/5
Based on 5 user ratings
Compare value for money rating with alternatives
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ProProfs Help Desk Features

ProProfs Help Desk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
5/5
Based on 5 user ratings
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Categories

Additional information for ProProfs Help Desk

Additional information for ProProfs Help Desk

Key features of ProProfs Help Desk

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Project Management
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback

ProProfs Help Desk FAQs

ProProfs Help Desk FAQs

Below are some frequently asked questions for ProProfs Help Desk.

Q. What type of pricing plans does ProProfs Help Desk offer?

ProProfs Help Desk offers the following pricing plans:

Starting from: $15.00/month

Pricing model: Free, Subscription

Free Trial: Available

ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

Q. What are the main features of ProProfs Help Desk?

ProProfs Help Desk offers the following features:

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Project Management
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback

Q. Who are the typical users of ProProfs Help Desk?

ProProfs Help Desk has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does ProProfs Help Desk support?

ProProfs Help Desk supports the following languages:

English

Q. What type of pricing plans does ProProfs Help Desk offer?

ProProfs Help Desk has the following pricing plans:

Free, Subscription

Q. Does ProProfs Help Desk support mobile devices?

We do not have any information about what devices ProProfs Help Desk supports

Q. What other apps does ProProfs Help Desk integrate with?

ProProfs Help Desk integrates with the following applications:

ProProfs Chat

Q. What level of support does ProProfs Help Desk offer?

ProProfs Help Desk offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs