--- description: Detailed reviews on Servetel based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Servetel with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Servetel Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Servetel](/software/130627/servetel) # Servetel Canonical: https://www.getapp.ca/software/130627/servetel > Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. We have aided 5,000+ businesses improve their communication systems, customer experience, and lead generation with our cloud communication suite Ace-X. > > Verdict: Rated **3.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 5 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.0/5 | Based on overall reviews | | Value for Money | 3.2/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Servetel Communications - **Location**: Gurugram, India - **Founded**: 2017 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Servetel Communications for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transfer - Campaign Management Software - Campaign Planning - Chat/Messaging - Communication Management - Contact Management Software ## Integrations (1 total) - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Cloud PBX Software](https://www.getapp.ca/directory/1101/cloud-pbx/software) - [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software) ## Alternatives 1. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews) 2. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [3C Plus](https://www.getapp.ca/software/2042423/3c-plus) (0 reviews) 4. [ZIWO](https://www.getapp.ca/software/131291/ziwo) — 4.7/5 (108 reviews) 5. [RingCX](https://www.getapp.ca/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews) ## Reviews ### "Effective Solutions" — 5.0/5 > **Ishaan** | *November 23, 2023* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly. > > **Cons**: The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features. ----- ### "Easy to Use Product & Good Support" — 5.0/5 > **Manoj Kumar** | *August 11, 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Fast with their responses when it comes to support. > > **Cons**: Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time. > > As per their reputation, I would recommend Servetel for calling solutions. ----- ### "Unprofessional Team" — 2.0/5 > **Abhishek** | *December 11, 2023* | Banking | Recommendation rating: 0.0/10 > > **Pros**: Reasonable features. Nothing extraordinary though > > **Cons**: Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running. > > Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless. ----- ### "IVR by Servetel - what you see is what you get" — 4.0/5 > **Raju** | *April 13, 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and implementation. The product was very use to implementation and it's also easy to use. > > **Cons**: I havent found anything that's a show stopper as of now. > > Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple. ----- ### "Disappointed \!\!\!\!Very Unprofessional" — 1.0/5 > **Lakshmi** | *October 10, 2022* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing at all . Terrible network ,terrible service. > > **Cons**: Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding \!\!\!\!WE need a refund \!\! > > Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls\!\!\! Very very unprofessional.... ## Links - [View on GetApp](https://www.getapp.ca/software/130627/servetel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data