--- description: Detailed reviews on XM for Customer Experience based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare XM for Customer Experience with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.ca/software/130147/customer-frontlines Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 255 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1,500.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Qualtrics for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Puerto Rico, Spain and 5 more ## Features - 360 Degree Feedback Software - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Anonymous Feedback - Assignment Management - Automated Routing - Automatic Transcription - Behavior Tracking - Behavioral Analytics - CES Survey Structure - CRM Software - CSAT Survey Structure - Call Center Management ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) ## Related Categories - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) - [Customer Retention Software](https://www.getapp.ca/directory/3876/customer-retention/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10495 reviews) 2. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5308 reviews) 4. [Typeform](https://www.getapp.ca/software/91581/typeform) — 4.7/5 (974 reviews) 5. [Mailchimp](https://www.getapp.ca/software/8268/mailchimp) — 4.5/5 (17676 reviews) ## Reviews ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *June 1, 2018* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Cons**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *March 12, 2018* > > **Pros**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Cons**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Verified Reviewer** | *September 12, 2018* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Cons**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Always amazing, the customer support team go above and beyond to resolve your issue" — 5.0/5 > **Belinda** | *April 10, 2018* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and functionality and ability of the support team to talk assist you to do complex tasks > > **Cons**: I have nothing that I don't like\! This is a great program with great technical support that you don't have to wait on hold for hours to access. > > Ease of use, great complex survey solutions that have many uses. ----- ### "Qualtrics - Perfect CXM for Massive Orgs & Projects" — 4.0/5 > **Hunter B.** | *October 19, 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Qualtrics offers features and data capabilities to run large scale projects with thousands of data points. The tools make it easy to digest results compared to competitor's tools. > > **Cons**: The software can be complicated to use and can take too long to generate surveys if the project is a simple one. > > Qualtrics is no doubt the best software out there for CXM for large scale projects where thousands of points of data will be collected. Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/130147/customer-frontlines?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/130147/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data