---
description: Detailed reviews on Vocally based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Vocally with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vocally Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Vocally](/software/129915/vocally)

# Vocally

Canonical: https://www.getapp.ca/software/129915/vocally

> Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior \& gain visibility into improvement opportunities.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Docsie
- **Location**: Thornhill, Canada
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$69.99
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Free for up to 2000 feedback submissions per month.
Small - up to 5,000 submissions/month: $69.99/month (billed monthly) or $49.99/month (billed annually).
Medium - up to 50,000 submissions/month: $399/month (billed monthly) or $329/month (billed annually)
Custom plans are available on request.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- API
- Complaint Monitoring
- Customer Engagement Software
- Customer Experience Management
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Engagement Tracking
- Feedback Management
- For Websites
- Reporting/Analytics
- Screen Activity Recording
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Unmoderated Testing
- Usage Tracking/Analytics
- User Journeys
- User Research Analysis

## Integrations (4 total)

- Mattermost
- Slack
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software)
- [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software)
- [User Experience (UX) Software](https://www.getapp.ca/directory/1287/ux/software)

## Alternatives

1. [Lucky Orange](https://www.getapp.ca/software/112955/lucky-orange) — 4.7/5 (260 reviews)
2. [Survicate](https://www.getapp.ca/software/101401/survicate) — 4.6/5 (99 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [monday CRM](https://www.getapp.ca/software/2056613/monday-crm) — 4.7/5 (453 reviews)
5. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews)

## Reviews

### "Great customer experience support tool" — 5.0/5

> **Meng** | *January 15, 2020* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: The integration component is the best part about Docsie. My team integrated Vocally with Slack and everyone is notified when issue comes in. The video is very helpful to QA team as there is no confusing to the flow user takes.
Pricing is great as well.
> 
> **Cons**: Even though the user interface is friendly, some of our non-technical members needed support and help for setup and work with the tool
> 
> It improved overall user experience analysis, issue triage.

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### "Easy to use" — 4.0/5

> **Soma** | *December 10, 2019* | Nanotechnology | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to sort out feedback reports compared to other
> 
> **Cons**: For now i didn't face any problem with this definitely will contact you when i need help

## Links

- [View on GetApp](https://www.getapp.ca/software/129915/vocally)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/129915/vocally> |
| de-AT | <https://www.getapp.at/software/129915/vocally> |
| en | <https://www.getapp.com/customer-management-software/a/vocally/> |
| en-AE | <https://www.getapp.ae/software/129915/vocally> |
| en-AU | <https://www.getapp.com.au/software/129915/vocally> |
| en-CA | <https://www.getapp.ca/software/129915/vocally> |
| en-GB | <https://www.getapp.co.uk/software/129915/vocally> |
| en-IE | <https://www.getapp.ie/software/129915/vocally> |
| en-NZ | <https://www.getapp.co.nz/software/129915/vocally> |
| en-SG | <https://www.getapp.sg/software/129915/vocally> |
| en-ZA | <https://www.getapp.za.com/software/129915/vocally> |
| es | <https://www.getapp.es/software/129915/vocally> |
| es-CL | <https://www.getapp.cl/software/129915/vocally> |
| es-CO | <https://www.getapp.com.co/software/129915/vocally> |
| es-MX | <https://www.getapp.com.mx/software/129915/vocally> |
| fr | <https://www.getapp.fr/software/129915/vocally> |
| fr-BE | <https://fr.getapp.be/software/129915/vocally> |
| fr-CA | <https://fr.getapp.ca/software/129915/vocally> |

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