800response

Lead management, call tracking & customer analytics solution

4.8 /5 (41 reviews) Write a Review!

800response Overview

What is 800response?

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

800response Overview

Pricing

Starting from
US$250.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts from $250 per month.


800response Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

800response video

800response Reviews

800response Reviews

Overall rating
4.8
/
5
Excellent
33

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4.3
Features
4.6
Ease of Use
4.6
Customer Support
4.8
98% recommended this app
Michael L.

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.


Carey S.

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.


Verified Reviewer

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.


Kristin G.

Helps Streamline our Marketing Efforts

We are very happy with 800response and would not hesitate to recommend them to other businesses.


Daniel E.

Great product and user experience

Great experience and support team.


Michael L.
Industry: Construction
Company size: 11-50 Employees

Solid customer interaction tool

Used Daily for 6-12 months
Reviewed on 2020-03-19
Review Source: Capterra

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Pros

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Cons

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Response from 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Carey S.
Industry: Building Materials
Company size: 11-50 Employees

800response is a huge part of our business

Used Daily for 2+ years
Reviewed on 2020-03-19
Review Source: Capterra

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Pros

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Cons

AT this time I do not have any cons regarding this software.

Response from 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 201-500 Employees

Marketing Director

Used Weekly for 1+ year
Reviewed on 2019-03-21
Review Source: Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kristin G.
Industry: Construction
Company size: 11-50 Employees

Helps Streamline our Marketing Efforts

Used Daily for 2+ years
Reviewed on 2020-09-03
Review Source: Capterra

We are very happy with 800response and would not hesitate to recommend them to other businesses.

Pros

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Cons

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Response from 800response

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel E.
Industry: Consumer Services
Company size: 51-200 Employees

Great product and user experience

Used Daily for 2+ years
Reviewed on 2020-03-24
Review Source: Capterra

Great experience and support team.

Pros

It works and does everything we need. The support team makes everything a breeze.

Cons

We have zero issues. It works and does everything we need. The support team makes everything a breeze.

Response from 800response

Thanks for the stellar review, Daniel! We're always happy to get feedback, and we will certainly pass yours along. We take pride in our customer support and are dedicated to providing the best possible experience to our customers, so it's always nice to hear that our efforts are noticed and appreciated. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 41 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

800response Pricing

800response Pricing

Starting from
US$250.00/month
Free Trial
Subscription
Value for money

Pricing starts from $250 per month.

Pricing starts from $250 per month.

Value for Money
4.3/5
Based on 41 user ratings
Compare value for money rating with alternatives
Compare with alternatives

800response Features

800response Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4.6/5
Based on 41 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for 800response

Additional information for 800response

Key features of 800response

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

800response FAQs

800response FAQs

Below are some frequently asked questions for 800response.

Q. What type of pricing plans does 800response offer?

800response offers the following pricing plans:

Starting from: US$250.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing starts from $250 per month.

Q. What are the main features of 800response?

800response offers the following features:

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

Q. Who are the typical users of 800response?

800response has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does 800response support?

800response supports the following languages:

English

Q. What type of pricing plans does 800response offer?

800response has the following pricing plans:

Subscription

Q. Does 800response support mobile devices?

We do not have any information about what devices 800response supports

Q. What other apps does 800response integrate with?

800response integrates with the following applications:

Microsoft Excel, improveit 360

Q. What level of support does 800response offer?

800response offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support