About 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

Pricing starting from:

US$250.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$250.00/month

  • Free Version
  • Free Trial
  • Subscription

Features

Total features of 800response: 47

  • Activity Tracking
  • Ad hoc Reporting
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM Software
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
  • Conversion Tracking
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Engagement Tracking
  • IVR / Voice Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture Software
  • Lead Database Integration
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Multi-Campaign
  • Performance Metrics
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Monitoring
  • Recording
  • Reporting/Analytics
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Trend / Problem Indicators
  • Visitor Tracking
  • Visual Analytics

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Reviews

Overall rating

4.7 /5
(52)
Value for Money
4.3/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 52
Jon L.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for customer service auditing!

Reviewed on 2020-12-29

Pros

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Larry R.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Exceptional People with a Great Product

Reviewed on 2021-06-03

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a...

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Pros

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Cons

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Response from CallFinder

Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!

Danielle F.
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Company that deserves a glowing review

Reviewed on 2021-09-28

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response...

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Pros

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Cons

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Response from CallFinder

Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Marketing Director

Reviewed on 2019-03-21

Customer service was decent when I had an issue. Website definitely needs some updating.

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from CallFinder

Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Alfredo L.
Overall rating
  • Industry: Insurance Software
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I recommended this product to elevate your retencion

Reviewed on 2021-10-12

Friendly

Friendly

Pros

Listen calls, measure the retention in my agents

Cons

Reports, convert the report in excel and print it

Response from CallFinder

Thank you for your review. We're so happy that the ability to listen to calls is helping you with agent retention. As for the reports, you do have the ability to convert the reports into an excel file or a PDF for printing. Our customer service team is always happy to help. Feel free to reach out to us any time if you have questions or need assistance. Thanks again for the amazing review!

Showing 5 reviews of 52 Read all reviews

800response FAQs

Below are some frequently asked questions for 800response.

800response offers the following pricing plans:

  • Starting from: US$250.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing starts from $250 per month.

800response has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

800response supports the following languages:

English

800response supports the following devices:

800response integrates with the following applications:

Microsoft Excel

800response offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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