LeadDesk

Clear and Efficient Sales and Customer Service Software

About LeadDesk

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working.

With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.

Devices

Business size

S M L

Markets

Germany

Supported Languages

Danish, Dutch, English, Finnish, German and 4 others, Norwegian, Polish, Spanish, Swedish

Images

LeadDesk efficient inbound
LeadDesk omnichannel inbound
Customizable reporting
View 4 more
LeadDesk screenshot: LeadDesk efficient inbound LeadDesk screenshot: LeadDesk omnichannel inbound LeadDesk screenshot: Customizable reporting

Features

Total features of LeadDesk: 80

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM Software
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Caller ID
  • Customizable Reports
  • Dashboard Creation
  • Dashboard Software
  • Data Management Software
  • Email Management Software
  • Employee Directory
  • Event Triggered Actions
  • File Transfer
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer Software
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • Telemarketing Management
  • Text to Speech
  • Unified Communications Software
  • Virtual Call Center
  • VoIP Connection
  • VoIP Software
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management Software

Alternatives

Genesys Cloud

4.1
#1 Alternative to LeadDesk
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CloudTalk

4.6
#2 Alternative to LeadDesk
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

Five9

4.2
#3 Alternative to LeadDesk
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

TalkChief

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#4 Alternative to LeadDesk
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Reviews

Overall rating

4.6 /5
(5)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

Already have LeadDesk?

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Showing 5 reviews of 5
Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simple, fast and great functionalty

Reviewed on 2019-11-13

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client,...

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Pros

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Response from LeadDesk

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Simab G.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Super easy to use and great customer care

Reviewed on 2019-12-03

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk...

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Pros

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Markus H.
Overall rating
  • Industry: Medical Devices
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Call Center solution

Reviewed on 2019-12-11

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros

It´s easy to use, especially the address import

Cons

Nothing, everything works fine. Even the support is working

Jari-pekka T.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

LeadDesk Simply To Use

Reviewed on 2021-03-25

Overall really great experience.

Overall really great experience.

Pros

Easy to use and call quality. On the other hand fast to log in and handle.

Cons

Sometimes comes up call routing errors. No any other issues.

Response from LeadDesk

Hi Jari-Pekka.

Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience.

I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out.

All the best,
Sebastian from LeadDesk

Ivar S.
Overall rating
  • Industry: Newspapers
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy and efficient solution for contact centers

Reviewed on 2020-01-07

LeadDesk works very well for practically any outbound calling needs and offer also a high quality...

LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Pros

The best things about LeadDesk;

1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling.
2) Full of features - Everything we can possibly need for our outbound sales.
3) Predictive dialer is great for increasing efficiency and get agents on the phone more.
4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Showing 5 reviews of 5 Read all reviews

LeadDesk FAQs

Below are some frequently asked questions for LeadDesk.

LeadDesk offers the following pricing plans:

  • Starting from: €89.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Instant: €89 / licence (from 2-5 licenses) Essential: €99 / licence (starting from 5 licenses) Advanced: €129 / licence (starting from 5 licenses) Enterprise pricing option available upon request for 50 licenses and above.

We do not have any information about LeadDesk features

LeadDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

LeadDesk supports the following languages:

Danish, Dutch, English, Finnish, German, Norwegian, Polish, Spanish, Swedish

LeadDesk supports the following devices:

iPhone (Mobile), iPad (Mobile)

LeadDesk integrates with the following applications:

Giosg, Microsoft Power Automate, Microsoft Power BI, Pipedrive, Plecto, SalesScreen, Salesforce Sales Cloud, Zendesk

LeadDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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