Hushmail

Email, web form, and e-signature solution for healthcare

4.6 /5 (27 reviews) Write a Review!

Hushmail Overview

What is Hushmail?

Hushmail is a web-based email service that enables businesses in legal, healthcare, and non-profit organizations to send, as well as receive, encrypted client communications. It comes with a drag-and-drop form builder that includes customizable templates for users to create personalized web forms and collect electronic protected health information (ePHI).

Using electronic signature capture capabilities, Hushmail allows businesses to receive consent forms from clients, as well as disclosures, fee agreements, questionnaires, and more. The service lets users request signatures on forms via email, track the progress on pending signature requests, and receive completed forms in personal inboxes with timestamped activity records. Plus, practices can communicate with clients using private domain names, ensuring brand visibility across all communications.

Hushmail comes with email archiving and forwarding capabilities, which enable businesses to create email addresses for automated redirects and choose one account to centralize communications from multiple email addresses. It incorporates various security measures such as two-step verification, OpenPGP encryption, and email aliases, among others, allowing businesses to ensure compliance with HIPAA, GDPR, CCPA, ESIGN, and UETA regulations.

Hushmail Overview

Pricing

Starting from
$5.99/month

Pricing options

Free Trial
Subscription
Value for money

Hushmail is available on monthly as well as annual subscriptions:

Small Businesses - $5.99/month/user
Small Business Plus - $7.99/month/user
Healthcare Businesses - starts at $9.99/month and $109/year
Law Firms - $9.99/month/user
Nonprofit Organizations - $3.99/month/user


Hushmail Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Hushmail iOS application
Hushmail encrypted email communication
Hushmail form builder
Hushmail client intake form
Hushmail video Hushmail screenshot: Hushmail iOS application Hushmail screenshot: Hushmail encrypted email communication Hushmail screenshot: Hushmail form builder Hushmail screenshot: Hushmail client intake form

Hushmail Reviews

Hushmail Reviews

Overall rating
4.6
/
5
Excellent
21

Very good
4

Average
0

Poor
2

Terrible
0

Value for Money
4.7
Features
4.7
Ease of Use
4.8
Customer Support
4.3
93% recommended this app
D W.

Security for your email


Triva P.

Encrypted email that’s easy for my clients to use

Customer service is excellent. They get back to me right away. That could be worth the price.


Kelly B.

Secure and HIPAA compliant email encryption

It has been helpful to have this business need met so I don't have to worry about HIPAA compliance and I can focus on other business operations.


Katie L.

Botched information

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks


Cathy C.

Hushmail for HIPAA Compliant Email

We have had a great experience with Hushmail. Would highly recommend this email software for companies of all sizes


D W.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Security for your email

Used Other for 2+ years
Reviewed on 10/9/2018
Review Source: Capterra

Pros

As a gmail user I really liked being able to secure messages with a pass phrase to ensure that only the recipient of my messages was able to read them.

Cons

Many years ago Hushmail was completely encrypted, but now, in our brave new world, the TOS now stipulates that they can and will turn over your info in the event of court orders.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Triva P.
Industry: Hospital & Health Care
Company size: Self Employed

Encrypted email that’s easy for my clients to use

Used Daily for 6-12 months
Reviewed on 2/6/2020
Review Source: Capterra

Customer service is excellent. They get back to me right away. That could be worth the price.

Pros

I like that with Hushmail I can create alias emails for different uses.
I like that sending attachments is easy.
I like there is an app so I can use it one my phone.

Cons

I guess the only drawback is the price-it should cost a few dollars less.
I wish that it didn’t show my return email address to the people I send it to. Here is why. In California, the agency that regulates marriage and family counselors consider emails as advertising. Therefore my email must include my full name, type of license, and my license number. So that pretty much kills the confidentiality on my clients inbox. A stone can see the email is coming from a psychotherapist. When I found out about the alias emails I could create, that solved the problem... the only drawback is that the aliases don’t have my website name after the @InnerFreedomConsulting.com.
Instead, it has Hushmail info @nym.hush.com
But at least I can use an alias to send emails to established clients-so confidentiality is maintained.

Response from Hushmail

Hi Triva, thanks for your feedback. It means a lot to us that you're happy with our services.
The good news is that you can set up email forwarding addresses using your own domain (e.g. [email protected]). Our Customer Care team will be very happy to help you set these up. You can reach them either by email, [email protected], or by phone at 1-877-533-4874. They are available Monday through Friday from 7am to 5pm Pacific Time.
Thanks again for your earlier feedback. Our team works hard to make sure you have the services you need, and your satisfaction means everything to us.
All the best,
Anabeli Fernandez, Marketing Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kelly B.
Industry: Mental Health Care
Company size: Self Employed

Secure and HIPAA compliant email encryption

Used Daily for 1-5 months
Reviewed on 10/13/2020
Review Source: Capterra

It has been helpful to have this business need met so I don't have to worry about HIPAA compliance and I can focus on other business operations.

Pros

This was a cost-effective option for meeting requirements for HIPAA-compliant communication. The customer service was helpful in the process of transitioning to this service.

Cons

It was initially unclear to me that I would be able to keep my email address using my own domain name; I thought I was going to have to have the email end with "@hushmail.com" (but I learned this is not the case through consultation with customer service).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Katie L.
Industry: Insurance
Company size: 2-10 Employees

Botched information

Used Daily for 2+ years
Reviewed on 9/7/2020
Review Source: Capterra

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks

Pros

This is a HIPAA compliant encryption service.

Cons

I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY

Response from Hushmail

Thanks very much for your feedback. We're sorry that you didn't have a good experience with our Customer Care team. We tracked down your account and reached out to you to make this right. Thanks again for your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Cathy C.
Industry: Accounting
Company size: 2-10 Employees

Hushmail for HIPAA Compliant Email

Used Daily for 2+ years
Reviewed on 7/29/2020
Review Source: Capterra

We have had a great experience with Hushmail. Would highly recommend this email software for companies of all sizes

Pros

I needed a HIPAA compliant software for my company to send health related documents and correspondence. Hushmail fit the bill at a low cost. The encryption feature can be turned off and on for individual emails, making ease of reading for the recipient. (no need to log on to read). Contacts can be saved. Hushmail will download them for you if needed. Sending mail to another Hushmail account requires no log on to be encrypted.

Cons

Hushmail could be a bit less expensive. The archive feature could be free. Contacts could be downloadable by the user.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 27 user ratings
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Hushmail Pricing

Hushmail Pricing

Starting from
$5.99/month
Free Trial
Subscription
Value for money

Hushmail is available on monthly as well as annual subscriptions:

Small Businesses - $5.99/month/user
Small Business Plus - $7.99/month/user
Healthcare Businesses - starts at $9.99/month and $109/year
Law Firms - $9.99/month/user
Nonprofit Organizations - $3.99/month/user

Hushmail is available on monthly as well as annual subscriptions:

Small Businesses - $5.99/month/user
Small Business Plus - $7.99/month/user
Healthcare Businesses - starts at $9.99/month and $109/year
Law Firms - $9.99/month/user
Nonprofit Organizations - $3.99/month/user

Value for Money
4.7/5
Based on 27 user ratings
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Hushmail Features

Hushmail Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auditing
Authentication
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
Risk Alerts
SSL Security
Secure Data Storage
Third Party Integration
Two-Factor Authentication
User Management
Features
4.7/5
Based on 27 user ratings
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Categories

Additional information for Hushmail

Additional information for Hushmail

Key features of Hushmail

  • Anti Spam
  • Application Security
  • Archiving & Retention
  • Document Management
  • Routing
  • Signature Management
  • Spam Blocker

Benefits

Send and receive emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, there’s no complicated installation. Just sign up and start sending.

Customize ready-made templates or build forms from scratch with our drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more.

Instant online signing for your most important digital forms. Your patients or clients can sign anywhere, on any device with legally binding e-signatures. Available on select plans.

Multiple layers of security, including OpenPGP encryption, two-step verification, and a secure message center, ensure messages remain confidential. Enhanced filters block viruses and spam.

Business Associate Agreement (included with all Hushmail for Healthcare plans) affirms that Hushmail complies with HIPAA requirements when handling PHI on your behalf.

Hushmail FAQs

Hushmail FAQs

Below are some frequently asked questions for Hushmail.

Q. What type of pricing plans does Hushmail offer?

Hushmail offers the following pricing plans:

Starting from: $5.99/month

Pricing model: Subscription

Free Trial: Not Available

Hushmail is available on monthly as well as annual subscriptions: Small Businesses - $5.99/month/user Small Business Plus - $7.99/month/user Healthcare Businesses - starts at $9.99/month and $109/year Law Firms - $9.99/month/user Nonprofit Organizations - $3.99/month/user

Q. What are the main features of Hushmail?

Hushmail offers the following features:

  • Anti Spam
  • Application Security
  • Archiving & Retention
  • Document Management
  • Routing
  • Signature Management
  • Spam Blocker

Q. Who are the typical users of Hushmail?

Hushmail has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Hushmail support?

Hushmail supports the following languages:

English

Q. What type of pricing plans does Hushmail offer?

Hushmail has the following pricing plans:

Subscription

Q. Does Hushmail support mobile devices?

Hushmail supports the following devices:

iPhone

Q. What other apps does Hushmail integrate with?

We do not have any information about what integrations Hushmail has

Q. What level of support does Hushmail offer?

Hushmail offers the following support options:

Phone Support, Knowledge Base, Online Support