--- description: Detailed reviews on RenewityRMA based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare RenewityRMA with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: RenewityRMA Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [RenewityRMA](/software/129219/renewityrma) # RenewityRMA Canonical: https://www.getapp.ca/software/129219/renewityrma Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/129219/renewityrma?page=2) > RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting. > > Verdict: Rated **4.9/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 10 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Renewity Systems - **Location**: Kanata, Canada - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $69/month/service agent. Free clinet licenses to ths Customer Portal. Contact Renewity Systems for enterprise plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Ireland, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Barcoding/RFID - CRM Software - Case Management Software - Chat/Messaging - Claims Adjuster Management - Claims Management Software - Claims Tracking - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Customer Database ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Claims Processing Software](https://www.getapp.ca/directory/1277/claims-processing/software) - [Warranty Management Software](https://www.getapp.ca/directory/2015/warranty-management/software) - [Returns Management Software (RMS)](https://www.getapp.ca/directory/3867/returns-management-rms/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [BOSSDesk](https://www.getapp.ca/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews) 5. [monday service](https://www.getapp.ca/software/2079989/monday-service) — 4.6/5 (108 reviews) ## Reviews ### "Service Flexibility" — 5.0/5 > **Bob** | *February 5, 2019* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world. > > **Cons**: We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free. > > My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed. ----- ### "Fast Forward your RMA Process" — 5.0/5 > **Lee** | *February 19, 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit. > > **Cons**: I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support. > > We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made. ----- ### "Great Product for the Money" — 4.0/5 > **Candace** | *February 19, 2019* | Industrial Automation | Recommendation rating: 7.0/10 > > **Pros**: This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software. > > **Cons**: The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire. > > Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great\! ----- ### "Renewity Review" — 5.0/5 > **bill** | *February 20, 2019* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use. > > **Cons**: Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints > > I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them. ----- ### "Renewity software used to treat tickets and RMA" — 5.0/5 > **Lubin** | *March 4, 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast. > > **Cons**: There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved. > > We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/129219/renewityrma?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/129219/renewityrma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data