RenewityRMA

Returns management and product service tracking solution

4.9 /5 (10 reviews) Write a Review!

RenewityRMA Overview

What is RenewityRMA?

RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

The application allows users to define fields for processes in various formats such as numeric, text, drop-down, date, and lookup, and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process. The solution enables supervisors to assign tasks to team members and send automated emails to customers to report work progress.

RenewityRMA offers integration with third-party platforms including Salesforce and Zendesk, to help agents maintain user accounts and view ongoing team activities. The solution also helps representatives manage and link tickets to associated RMAs, and prepare canned responses to offer customer support. Using self-service portals, customers can submit tickets, check RMA statuses, and communicate with service agents.

RenewityRMA Overview

Pricing

Starting from
$49.00/month

Pricing options

Free Trial
Subscription
Value for money

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan


RenewityRMA Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

RenewityRMA customer portal
RenewityRMA summary
RenewityRMA custom fields
RenewityRMA video RenewityRMA screenshot: RenewityRMA customer portal RenewityRMA screenshot: RenewityRMA summary RenewityRMA screenshot: RenewityRMA custom fields

RenewityRMA Reviews

RenewityRMA Reviews

Overall rating
4.9
/
5
Excellent
9

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4.6
Ease of Use
4.6
Customer Support
4.9
100% recommended this app
Bob R.

Service Flexibility

My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.


Peter B.

Renewity RMA is the perfect warranty solution

Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.


Candace F.

Great Product for the Money

Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!


Lubin A.

Renewity software used to treat tickets and RMA

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.


Lee S.

Fast Forward your RMA Process

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.


Bob R.
Industry: Medical Devices
Company size: 51-200 Employees

Service Flexibility

Used Daily for 2+ years
Reviewed on 2/5/2019
Review Source: Capterra

My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.

Pros

Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.

Cons

We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Peter B.
Industry: Sporting Goods
Company size: 51-200 Employees

Renewity RMA is the perfect warranty solution

Used Daily for 2+ years
Reviewed on 2/13/2019
Review Source: Capterra

Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.

Pros

It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.

Cons

It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Candace F.
Industry: Industrial Automation
Company size: 501-1,000 Employees

Great Product for the Money

Used Daily for 2+ years
Reviewed on 2/19/2019
Review Source: Capterra

Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!

Pros

This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.

Cons

The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Lubin A.
Industry: Electrical/Electronic Manufacturing
Company size: 51-200 Employees

Renewity software used to treat tickets and RMA

Used Daily for 2+ years
Reviewed on 3/4/2019
Review Source: Capterra

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

Pros

It is possible to treat tickets and RMA with one system.
Customers can organize the information according to their needs.
No problems to access the cloud system in 5 years of use.
Customer service answers are fast.

Cons

There are no predesigned reports and graphics to assist managers and users of the system
There is no graphics regarding KPI that allow to benchmark
When custom modifications are requested the process may be improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lee S.
Industry: Electrical/Electronic Manufacturing
Company size: 201-500 Employees

Fast Forward your RMA Process

Used Daily for 2+ years
Reviewed on 2/19/2019
Review Source: Capterra

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.

Pros

RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.

Cons

I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.5/10
Based on 10 user ratings
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RenewityRMA Pricing

RenewityRMA Pricing

Starting from
$49.00/month
Free Trial
Subscription
Value for money

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan

Value for Money
5/5
Based on 10 user ratings
Compare value for money rating with alternatives
Compare with alternatives

RenewityRMA Features

RenewityRMA Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 10 user ratings
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Categories

Additional information for RenewityRMA

Additional information for RenewityRMA

Key features of RenewityRMA

  • Alerts / Escalation
  • Assignment Management
  • Automatic Customer Notices
  • CRM Integration
  • Case Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Email Integration
  • Escalation Management
  • Forms Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Quote Management
  • Returns Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Service Management
  • Workflow Management

RenewityRMA FAQs

RenewityRMA FAQs

Below are some frequently asked questions for RenewityRMA.

Q. What type of pricing plans does RenewityRMA offer?

RenewityRMA offers the following pricing plans:

Starting from: $49.00/month

Pricing model: Subscription

Free Trial: Not Available

Starter Edition: $49/month/service rep Pro Edition: $69/month/service rep Contact Renewity Systems for enterprise plan

Q. What are the main features of RenewityRMA?

RenewityRMA offers the following features:

  • Alerts / Escalation
  • Assignment Management
  • Automatic Customer Notices
  • CRM Integration
  • Case Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Email Integration
  • Escalation Management
  • Forms Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Quote Management
  • Returns Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Service Management
  • Workflow Management

Q. Who are the typical users of RenewityRMA?

RenewityRMA has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does RenewityRMA support?

RenewityRMA supports the following languages:

English

Q. What type of pricing plans does RenewityRMA offer?

RenewityRMA has the following pricing plans:

Subscription

Q. Does RenewityRMA support mobile devices?

We do not have any information about what devices RenewityRMA supports

Q. What other apps does RenewityRMA integrate with?

RenewityRMA integrates with the following applications:

Salesforce Sales Cloud, Zendesk

Q. What level of support does RenewityRMA offer?

RenewityRMA offers the following support options:

Phone Support, Online Support, FAQs