Customer relationship management (CRM) solution for tourism

About Emerald

Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.

Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.

The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.

Pricing starting from:


  • Free Trial
  • One Time License


Business size



Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages


Pricing starting from:


  • Free Trial
  • One Time License


Emerald campaign configuration
Emerald campaign type
Emerald customer search dashboard
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Emerald video
Emerald screenshot: Emerald campaign configuration Emerald screenshot: Emerald campaign type Emerald screenshot: Emerald customer search dashboard


Total features of Emerald: 28

  • API
  • Built-In Database
  • Calendar/Reminder System
  • Campaign Management Software
  • Campaign Planning
  • Contact Database
  • Contact Management Software
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Data Visualization Software
  • Duplicate Detection
  • Email Management Software
  • Email Marketing Software
  • Lead Management Software
  • Marketing Automation Software
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Campaign
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations


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Emerald FAQs

Below are some frequently asked questions for Emerald.

Emerald offers the following pricing plans:

  • Starting from: US$500.00/one-time
  • Pricing model: One Time License
  • Free Trial: Available

Pricing includes a one-time payment of $500 per user.

We do not have any information about Emerald features

Emerald has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Emerald supports the following languages:


Emerald supports the following devices:

iPhone (Mobile), iPad (Mobile)

Emerald integrates with the following applications:

Microsoft Outlook, Salesforce Platform

Emerald offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Emerald.