About SmartProcess

CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.

SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.

SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SmartProcess

SmartProcess improves and automates processes. The processes are visualized and transparently displayed. Workflow functions improve the processing of processes. The processing of complaints and audits is also made easier.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Australia, Belgium, Canada, Switzerland , China, Germany, Denmark, Spain, Finland, France, United Kingdom, Italy, Netherlands, Norway, Taiwan, United States

Supported Languages

English, German

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

SmartProcess Software - SmartProcess process maps
SmartProcess Software - SmartProcess modelling processes
SmartProcess Software - SmartProcess complaint form
SmartProcess Software - SmartProcess publication portal
SmartProcess Software - SmartProcess tasks list management
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SmartProcess video
SmartProcess Software - SmartProcess process maps
SmartProcess Software - SmartProcess modelling processes
SmartProcess Software - SmartProcess complaint form
SmartProcess Software - SmartProcess publication portal
SmartProcess Software - SmartProcess tasks list management

Features

Total features of SmartProcess: 60

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Change Management Software
  • Collaboration Tools
  • Communications Management
  • Complaint Management Software
  • Compliance Management
  • Configurable Workflow
  • Corrective and Preventive Actions (CAPA)
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Defect Tracking
  • Document Coding & Control
  • Document Management Software
  • Document Review
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Equipment Management
  • Forms Management
  • Graphical Workflow Editor
  • ISO Standards Management
  • Incident Management Software
  • Issue Management
  • Maintenance Management Software
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Modeling & Designing
  • Quality Assurance
  • Quality Control
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Risk Management Software
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On Software
  • Supplier Management
  • Task Management Software
  • Task Progress Tracking
  • Templates
  • Third Party Integrations
  • Training Management
  • User Management
  • Version Control
  • Workflow Management Software

Alternatives

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Reviews

Overall rating

4.3 /5
(17)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support Software
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17
Jan Hendrik
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our tool for business process management

Reviewed on 8/30/2018

CWA SmartProcess is our tool for knowledge management focussing on business processes. All our...

CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.

Pros

The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.

Cons

Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.

Patrick
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use, most features are self-explaining.

Reviewed on 7/5/2018

It helped us to totally improve our quality management system and process organization.

It helped us to totally improve our quality management system and process organization.

Pros

I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.

Cons

There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.

Edward
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

We used CWA to design, implement and maintain our QMS.

Reviewed on 7/18/2018

Helped us to interpret and implement the ISO 9001:2015 standard

Helped us to interpret and implement the ISO 9001:2015 standard

Pros

The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.

Cons

It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.

Verified Reviewer
Overall rating
  • Industry: Printing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Das Maximum, wenn man mit Leidenschaft Prozessmanagement betreibt.

Reviewed on 7/14/2020

Wir lösen von Kundenreklamationen, über 5S-Audits bis hin zu Arbeitsunfällen fast alles über CWA....

Wir lösen von Kundenreklamationen, über 5S-Audits bis hin zu Arbeitsunfällen fast alles über CWA. Ein wunderbares Tool!

Pros

Am wirksamsten finde ich persönlich das Workflow-Modul, mit welchem du deine Abläufe selbst erstellen kannst - natürlich nur mit der nötigen Übung :-)

Cons

Die fehlende Datenbankschnittstelle hat uns anfangs am meisten geplagt - nur haben wir dies über Kataloge wunderbar umgehen können.

Petra
Overall rating
  • Industry: Wholesale
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bewertung auf Konzernebene mit 14 Gesellschaften (Prozesslandkarten) & 12 Sprachen

Reviewed on 7/15/2020

Empfehle die Software jedem weiter - Top Produkt.
Manche Sachen - insbesondere bei Konzernusern -...

Empfehle die Software jedem weiter - Top Produkt.
Manche Sachen - insbesondere bei Konzernusern - könnten noch verbessert werden (z.B. RASCI Report, Sprachfelder).

Pros

Der Freigabeworkflow für Prozesse und Dokumente inkl. Mergefields und Information an die User. Die Maßnahmenverfolgung, das Audittool. Der Support ist Spitze und auch der feste Ansprechpartner, der Details des Unternehmens und der Einstellungen kennt, löst schnell Probleme. Support nimmt Verbesserungsvorschläge auf und setzt nach Möglichkeit im nächsten Update auch um.

Cons

Die Prozessdesigner müssen auf wenige Personen eingegrenzt sein, ansonsten werden die Swimlanes nicht richtig wiederverwendet und die User nicht sauber zugeordnet.
In Konzernstrukturen sollte man die Sprachen bei der Implementierung festlegen, später wird es aufwendig.
Bei manchen Softwareeinstellungen ist das Verständnis am Anfang wichtig, ansonsten richtet man Dinge falsch ein, die aufwendig korrigiert werden müssen.

Showing 5 reviews of 17 Read all reviews

SmartProcess FAQs

Below are some frequently asked questions for SmartProcess.

SmartProcess offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Contact CWA for pricing details.

SmartProcess has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

SmartProcess supports the following languages:

English, German

SmartProcess supports the following devices:

SmartProcess integrates with the following applications:

Microsoft Azure, Microsoft Excel, Microsoft Word

SmartProcess offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for SmartProcess.