SmartProcess
About SmartProcess
CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.
SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.
SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.
Key benefits of SmartProcess
SmartProcess improves and automates processes. The processes are visualized and transparently displayed. Workflow functions improve the processing of processes. The processing of complaints and audits is also made easier.
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- Industry: Mechanical or Industrial Engineering
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A game changer! The perfect tool to support our goal of standardising and aligning all our...
Reviewed on 2024-07-25
Great service and support. The system keeps on opening up new opportunities for the business with...
Great service and support. The system keeps on opening up new opportunities for the business with regards to digitising processes, forms and workflows etc.
Pros
The system is user friendly and the available functions allow us to create many workflows that support our business processes. Our processes are clear and transparent to the whole business for each user at every level. The reporting function is very beneficial for monitoring and managing.
Cons
External persons (supplier/customer) not being able to save a form sent from SmartProcess, to send at a later date. As this means the user must complete the form in one go, which can be challenging when the forms are lengthy.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use, most features are self-explaining.
Reviewed on 2018-07-05
It helped us to totally improve our quality management system and process organization.
It helped us to totally improve our quality management system and process organization.
Pros
I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.
Cons
There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Smartprocess in small companies
Reviewed on 2023-10-09
System is good and easy to implement. So far we are very pleased to the system and we are looking...
System is good and easy to implement. So far we are very pleased to the system and we are looking forward to develop more functionalities by workflows.
Pros
The system is easy to use and very well supports process modeling with documentation control. The system also has workflows that make it easy to manage processes. One big advantage of the system is the local system administrator and the possibility to modify workflows, forms, etc. without having to contact the system supplier every time. A big success with CWA is their support function, which works really well and most of the times you get a response within a couple of hours.
Cons
There are some weaknesses in system to allow users filter their tasks in home page to show only the tasks where instant actions are required. Now Filtering can be done in cases, but filter doesn´t apply to home page. Other weakness what causes sometimes a lot of wasting time when creating new forms in workflows. When there is fields with same name it is really difficult to select correct one. This causes forms to not working at all or even crash the workflow totally This weakness could be fixed with visible field codes which are unique, then it is easy to use same source field in all places without temporary naming.
Reasons for Switching to SmartProcess
Smartprocess was able to meet most of our requirements and the system seemed easy to use. Smartprocess also had configurable workflows, which was a huge advantage for the future development of the system. The pricing was also at the right level that the company could afford, if the system had been more expensive, we would not have been able to invest in it.Response from CWA
We would like to thank you very much for the positive feedback. Your commitment to the further development of our SmartProcess software is very important to us. Thank you for your feedback on the start page and workflow configuration. We are pleased that you are very satisfied with the system so far.
- Industry: Aviation & Aerospace
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Our tool for business process management
Reviewed on 2018-08-30
CWA SmartProcess is our tool for knowledge management focussing on business processes. All our...
CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.
Pros
The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.
Cons
Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We used CWA to design, implement and maintain our QMS.
Reviewed on 2018-07-18
Helped us to interpret and implement the ISO 9001:2015 standard
Helped us to interpret and implement the ISO 9001:2015 standard
Pros
The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.
Cons
It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.
SmartProcess FAQs
Below are some frequently asked questions for SmartProcess.Q. What type of pricing plans does SmartProcess offer?
SmartProcess offers the following pricing plans:
- Starting from: US$1.00
- Free Trial: Available
Contact CWA for pricing details.
Q. Who are the typical users of SmartProcess?
SmartProcess has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartProcess support?
SmartProcess supports the following languages:
English, German
Q. Does SmartProcess support mobile devices?
SmartProcess supports the following devices:
Q. What other apps does SmartProcess integrate with?
SmartProcess integrates with the following applications:
Microsoft Azure, Microsoft Excel, Microsoft Word
Q. What level of support does SmartProcess offer?
SmartProcess offers the following support options:
Email/Help Desk, Phone Support, Chat
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