About SmartProcess
CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.
SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.
SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SmartProcess
Key benefits of SmartProcess
SmartProcess improves and automates processes. The processes are visualized and transparently displayed. Workflow functions improve the processing of processes. The processing of complaints and audits is also made easier.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, German
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SmartProcess
Images
Features
Total features of SmartProcess: 60
Alternatives
Intellect QMS
roXtra
Visio
Up by CTS
Reviews
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- Industry: Aviation & Aerospace
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Our tool for business process management
Reviewed on 8/30/2018
CWA SmartProcess is our tool for knowledge management focussing on business processes. All our...
CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.
Pros
The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.
Cons
Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use, most features are self-explaining.
Reviewed on 7/5/2018
It helped us to totally improve our quality management system and process organization.
It helped us to totally improve our quality management system and process organization.
Pros
I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.
Cons
There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We used CWA to design, implement and maintain our QMS.
Reviewed on 7/18/2018
Helped us to interpret and implement the ISO 9001:2015 standard
Helped us to interpret and implement the ISO 9001:2015 standard
Pros
The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.
Cons
It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Bewertung auf Konzernebene mit 14 Gesellschaften (Prozesslandkarten) & 12 Sprachen
Reviewed on 7/15/2020
Empfehle die Software jedem weiter - Top Produkt.
Manche Sachen - insbesondere bei Konzernusern -...
Empfehle die Software jedem weiter - Top Produkt.
Manche Sachen - insbesondere bei Konzernusern - könnten noch verbessert werden (z.B. RASCI Report, Sprachfelder).
Pros
Der Freigabeworkflow für Prozesse und Dokumente inkl. Mergefields und Information an die User. Die Maßnahmenverfolgung, das Audittool. Der Support ist Spitze und auch der feste Ansprechpartner, der Details des Unternehmens und der Einstellungen kennt, löst schnell Probleme. Support nimmt Verbesserungsvorschläge auf und setzt nach Möglichkeit im nächsten Update auch um.
Cons
Die Prozessdesigner müssen auf wenige Personen eingegrenzt sein, ansonsten werden die Swimlanes nicht richtig wiederverwendet und die User nicht sauber zugeordnet.
In Konzernstrukturen sollte man die Sprachen bei der Implementierung festlegen, später wird es aufwendig.
Bei manchen Softwareeinstellungen ist das Verständnis am Anfang wichtig, ansonsten richtet man Dinge falsch ein, die aufwendig korrigiert werden müssen.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Gute Software mit einigen Verbesserungsmöglichkeiten
Reviewed on 7/15/2020
Solide. Verbesserungsfähig. Aber marktfähig. Guter Kundensupport!
Solide. Verbesserungsfähig. Aber marktfähig. Guter Kundensupport!
Pros
Design (klar, strukturiert, ansprechend, modern)
Funktionsumfang in Standardvariante (ausreichend für "normales" QM)
Pricing (v.a. Zusatzmodule zu attraktiven Preisen)
Kundensupport bzw. Erstkontakt v.a. im Anschaffungsprozess war gut (nicht zu viel, nicht zu wenig; andere Firmen hatten zu starke Follow-ups mit mehreren E-Mails pro Monat, in denen nachgefragt wurde, ob man sich schon für die Software entschieden hat)
Cons
- Wenig technische Dokumentation (Einrichtung/Anbindung ActiveDirectory könnte ausführlicher beschrieben werden)
- Teilweise fehlen in der Software an Stellen Funktionen, die wo anders enthalten sind (z.B. Texteditor wie bei Prozessmodellierung wäre auch bei Katalogen, v.a. Rollenkatalog, sehr sinnvoll)
- genauere Beschreibung der Nutzerverwaltung/Rechtezuweisungen wäre wünschenswert. Das ist für Erstanwender bzw. -administratoren zu rudimentär
- man könnte etwas weiter denken, z.B. bei der Benennung der AD-Berechtigungsprofile (in einem mittleren Unternehmen AD-Gruppen mit der einfachen Bezeichnung "Viewer" anzulegen, ist ungut, da diese AD-Gruppen-Bezeichnungen auch Nachwirkungen in anderen Systemen haben könnten. Besser wäre es, sie z.B. "CWA_Viewer" nennen zu können, um Überschneidungen zu vermeiden.
Alternatives Considered
roXtraReasons for Choosing SmartProcess
Keine Option der Mehrsprachigkeit. Diese bietet CWA und hier funktioniert sie einwandfrei und sehr einfach.Reasons for Switching to SmartProcess
Preis. (roXtra war weit zu teuer) Funktionsumfang. (solide und Preis-Leistung stimmt!) Ansprechender Kundenkontakt.SmartProcess FAQs
Below are some frequently asked questions for SmartProcess.Q. What type of pricing plans does SmartProcess offer?
SmartProcess offers the following pricing plans:
- Starting from:
- Free Trial: Available
Contact CWA for pricing details.
Q. Who are the typical users of SmartProcess?
SmartProcess has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartProcess support?
SmartProcess supports the following languages:
English, German
Q. Does SmartProcess support mobile devices?
SmartProcess supports the following devices:
Q. What other apps does SmartProcess integrate with?
SmartProcess integrates with the following applications:
Microsoft Azure, Microsoft Excel, Microsoft Word
Q. What level of support does SmartProcess offer?
SmartProcess offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
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