--- description: Detailed reviews on Mercury Medical based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Mercury Medical with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mercury Medical Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Medical Billing Software](/directory/64/medical-billing/software) > [Mercury Medical](/software/128139/mercury-one) # Mercury Medical Canonical: https://www.getapp.ca/software/128139/mercury-one Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/128139/mercury-one?page=2) > Mercury One helps small clinics and medical practitioners manage processes related to billing, payments, compliance, and more. The platform comes with a demographic data capture functionality, which enables organizations to collect patient information such as age, gender and income. > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 16 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CrisSoft - **Location**: San Antonio, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: $449.00 per simultaneous user. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Appointment Management - Appointment Scheduling Software - Assessment Management - Audit Trail - Billing & Invoicing - Charting - Claims Management Software - Claims Scrubbing - Co-Pay & Deductible Tracking - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customer Management - Customizable Dashboard - Diagnostic Reports - Dunning Management - EDI Software - EMR HL7 Bridge ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Medical Billing Software](https://www.getapp.ca/directory/64/medical-billing/software) ## Related Categories - [Medical Billing Software](https://www.getapp.ca/directory/64/medical-billing/software) - [Medical Practice Management Software](https://www.getapp.ca/directory/67/medical-practice/software) - [Medical Scheduling Software](https://www.getapp.ca/directory/68/medical-scheduling/software) - [Mental Health Software](https://www.getapp.ca/directory/71/mental-health/software) - [Physical Therapy Software](https://www.getapp.ca/directory/76/physical-therapy/software) ## Alternatives 1. [athenaOne](https://www.getapp.ca/software/91402/athenaclinicals) — 3.8/5 (907 reviews) 2. [NextGen Office](https://www.getapp.ca/software/107213/nextgen-ambulatory-ehr) — 4.0/5 (1278 reviews) 3. [NueMD](https://www.getapp.ca/software/91241/nuemd-practice-management) — 4.4/5 (448 reviews) 4. [Advanced Data Systems](https://www.getapp.ca/software/104807/medicspremier) — 4.6/5 (109 reviews) 5. [Qualifacts Insync](https://www.getapp.ca/software/126507/insync-healthcare) — 4.5/5 (391 reviews) ## Reviews ### "AWESOME SYSTEM AND SUPPORT" — 5.0/5 > **PAULA** | *April 2, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING > > **Cons**: I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS > > I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS. ----- ### "Impressive Software" — 5.0/5 > **Tanner** | *September 27, 2022* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: When you learn Mercury the program is a really nice program to use. The support staff if we ever needed anything has been top tier getting back with answers quickly. I really like their batch system for posting things in the program. Also being able to recall statements from previous months is also a lovely addition\! I think the program is cared for by people who truly want it to become a better program, they are always willing to take feedback and even take suggestions on things you may want. > > **Cons**: I feel like learning the program is probably the hardest thing to learn with there being so many menus and other things. However if you are just a regular user most of the other things should be hidden to you. I really wish there was a button to go back to the main menu right away instead of clicking exit till you get out. ----- ### "Mercury Medical Billing Software" — 4.5/5 > **Albert** | *November 11, 2016* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines. The technical team had excellent understanding of their product The entire team was friendly and very accommodating of the number of questions and requests made. Training program was good. > > **Cons**: The support team appeared to be short-staffed A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side. A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations. > > Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at. Software product: Well constructed, intuitive and easy to use Technical expertise: The technical team is very knowledgeable and knows their product very well. Support team: The support team was very good, however, appeared to be short-staffed ----- ### "With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs." — 5.0/5 > **Joseph** | *May 8, 2018* | Recommendation rating: 7.0/10 > > **Pros**: The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do. > > **Cons**: With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it. > > Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks ----- ### "system review" — 4.0/5 > **brittany** | *September 28, 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like that the system is color coded to make the accounts easy to read. i like that imputing new information into the software is easy and convenient. the overall system is great. i enjoy working in mercury medical. > > **Cons**: i would of like to see the rebilling of corrected claims to be done easier. if we did not have to go into the demografics to add the corrected claim information and then have to go back and take it out is time consuming if you have multiple claims to get out the door. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/128139/mercury-one?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/128139/mercury-one) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data