RetailEdge

RetailEdge

Point of sale & inventory management solution for retailers

4.7/5 (114 reviews)

RetailEdge Overview

What is RetailEdge?

RetailEdge is a point of sale solution, which helps retail businesses manage inventory and sales orders. Key features of the platform include barcode scanning, item listing, customer history tracking, credit card processing, price management, invoicing, secure data storage, and gift card distribution.

The RetailEdge application enables managers to track the sale of goods, calculate sales margins, estimate profits, and monitor performance of specific items, vendors, or departments. Employees can use RetailEdge to track customer interests, store credits, and suitable discounts/promo codes in order to increase engagement among buyers. It allows supervisors to view stock levels and generate reorders to maintain inventory across multiple locations.

RetailEdge offers API-based, as well as third-party, integrations with Shopify, ShipStation, Locally, and Brandify, letting owners set up an online store, process orders and manage quantities or cost modifications. Stores can use the loyalty program feature to issue credits to customers and reward points with every purchase. Plus, it helps employees create custom receipts, print IDs for buyers and export sales information to external files.

RetailEdge Overview

Pricing

Starting from
$495.00

Pricing options

Free Trial
One Time License
Value for money

RetailEdge Point of Sale Software: $495
Secondary Workstation Plan: $225
Island Workstation Plan: $450
Enhanced Support Plan: $45
Maintenance Plan: $5/workstation


RetailEdge Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

RetailEdge screenshot: RetailEdge inventory management
RetailEdge screenshot: RetailEdge inventory management RetailEdge screenshot: RetailEdge item listing RetailEdge screenshot: RetailEdge vendor addition

RetailEdge Reviews

RetailEdge Reviews

Overall rating
4.7
/
5
Excellent
86

Very good
26

Average
2

Poor
0

Terrible
0

Value for Money
4.9
Features
4.5
Ease of Use
4.6
Customer Support
4.8
98% recommended this app
Eric M.

We have been using RE since 2007 and have been very happy overall.

It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015.

More in depth reporting can be beneficial as well.


Sara T.

Feature Rich, Robust & Easy to Use Store Management Software

In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.


Melissa C.

Great system especially if you're internet is not stable

It works well with our current system.


Melissa D.

Mostly good, with a few major frustrations.

Ease of checking out customers and keeping track of inventory.


Melissa I.

RetailEdge is Essential!

RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process.


Eric M.
Industry: Retail

We have been using RE since 2007 and have been very happy overall.

Used Daily for 2+ years
Reviewed on 11/2/2017
Review Source: Capterra

It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015.

More in depth reporting can be beneficial as well.

Pros

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business.

I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Cons

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen.

Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok"

We have trained ourself for the most part, but it would still be nice to have an alert.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sara T.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Feature Rich, Robust & Easy to Use Store Management Software

Used Daily for 6-12 months
Reviewed on 11/14/2019
Review Source: Capterra

In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.

Pros

-soft learning curve
-excellent reports
-feature rich
-extreme value for the price
- wicked awesome support
-easy to update inventory

Cons

- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melissa C.
Industry: Printing
Company size: 2-10 Employees

Great system especially if you're internet is not stable

Used Daily for 2+ years
Reviewed on 10/15/2019
Review Source: Capterra

It works well with our current system.

Pros

We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.

Cons

The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.

Response from High Meadow Business Solutions

Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Melissa D.
Industry: Retail
Company size: 2-10 Employees

Mostly good, with a few major frustrations.

Used Daily for 2+ years
Reviewed on 11/2/2017
Review Source: Capterra

Ease of checking out customers and keeping track of inventory.

Pros

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Cons

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed.

Some of the report functions are a bit tedious to use.

Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Melissa I.
Industry: Cosmetics
Company size: Self Employed

RetailEdge is Essential!

Used Daily for 1+ year
Reviewed on 10/15/2019
Review Source: Capterra

RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process.

Pros

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Cons

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

Response from High Meadow Business Solutions

Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 114 user ratings
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RetailEdge Pricing

RetailEdge Pricing

Starting from
$495.00
Free Trial
One Time License
Value for money

RetailEdge Point of Sale Software: $495
Secondary Workstation Plan: $225
Island Workstation Plan: $450
Enhanced Support Plan: $45
Maintenance Plan: $5/workstation

RetailEdge Point of Sale Software: $495
Secondary Workstation Plan: $225
Island Workstation Plan: $450
Enhanced Support Plan: $45
Maintenance Plan: $5/workstation

Value for Money
4.9/5
Based on 114 user ratings
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RetailEdge Features

RetailEdge Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Credit Card Processing
Customer Database
Customer History
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.5/5
Based on 114 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for RetailEdge

Additional information for RetailEdge

Key features of RetailEdge

  • Accounting Integration
  • Barcode Scanning
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Discount Management
  • Inventory Management
  • Invoice Processing
  • Loyalty Program
  • Multi-Location
  • Order Management
  • POS Integration
  • Purchase Order Management
  • Returns Management
  • Sales Tracking
  • eCommerce
  • eCommerce Integration

RetailEdge FAQs

RetailEdge FAQs

Below are some frequently asked questions for RetailEdge.

Q. What type of pricing plans does RetailEdge offer?

RetailEdge offers the following pricing plans:

Starting from: $495.00

Pricing model: One Time License

Free Trial: Not Available

RetailEdge Point of Sale Software: $495 Secondary Workstation Plan: $225 Island Workstation Plan: $450 Enhanced Support Plan: $45 Maintenance Plan: $5/workstation

Q. What are the main features of RetailEdge?

RetailEdge offers the following features:

  • Accounting Integration
  • Barcode Scanning
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Discount Management
  • Inventory Management
  • Invoice Processing
  • Loyalty Program
  • Multi-Location
  • Order Management
  • POS Integration
  • Purchase Order Management
  • Returns Management
  • Sales Tracking
  • eCommerce
  • eCommerce Integration

Q. Who are the typical users of RetailEdge?

RetailEdge has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does RetailEdge support?

RetailEdge supports the following languages:

English

Q. What type of pricing plans does RetailEdge offer?

RetailEdge has the following pricing plans:

One Time License

Q. Does RetailEdge support mobile devices?

RetailEdge supports the following devices:

Android, iPhone, iPad

Q. What other apps does RetailEdge integrate with?

RetailEdge integrates with the following applications:

PayPal, QuickBooks, Sage | Accounting, ShipStation, Shopify

Q. What level of support does RetailEdge offer?

RetailEdge offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials