--- description: Detailed reviews on Custify based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Custify with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custify Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Custify](/software/128095/custify) # Custify Canonical: https://www.getapp.ca/software/128095/custify Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/128095/custify?page=2) > Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 135 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - API - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM Software - CSAT Survey Structure - Cancellation Management - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management Software - Customer Data Management - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [Customer Retention Software](https://www.getapp.ca/directory/3876/customer-retention/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Skalin](https://www.getapp.ca/software/2051814/skalin) — 4.9/5 (55 reviews) 3. [monday CRM](https://www.getapp.ca/software/2056613/monday-crm) — 4.7/5 (466 reviews) 4. [Customerscore.io](https://www.getapp.ca/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Great support from Custify" — 5.0/5 > **Kev** | *December 16, 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Flexibility in the platform. Our CSM is super knowledgeable. > > **Cons**: Only thing I'd say is because it so powerful, the possibilities are endless, so working out how implement an idea can sometimes take a little while to figure out. > > Brilliant. We've used Custify for 3 years and the support we receive is top class. Lots of product updates too, so the platform is constantly evolving with us and our needs. ----- ### "Head of Client Services" — 5.0/5 > **Edona** | *May 22, 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: -Playbooks ( I absolutely love the flexibility to automate outreach, create reminders and create notes and tasks for the team via playbooks. It is a critical feature if you work with small and midsize companies. Managing the clients has never been easier for us. Custify played a big plan in our overview Success strategy - Healthscoors- It's been a game changer for us to be able and monitor our client's journey and more so, to be able to create our healthcare matrixes - The support team is fantastic- They were always happy to jump on meetings and help us with the setup > > **Cons**: - The only thing I would point out is improving the native integrations. We use several other tools, and we are limited on being able to send data from Custify to our CRM, so we can centralize the data for all teams ----- ### "Easy to use and a massive help." — 4.0/5 > **Ryan** | *December 11, 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and really helps automate the Sales \& CS flows. > > **Cons**: Some of the integrations or functions may be missing, but the team is happy to listen to our needs. > > Happy with everything so far and looking forward to what's to come. ----- ### "Custify Review" — 4.0/5 > **Chris** | *July 12, 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ability to consolidate events from all users at parent company level and then build dashboards such as DAU, MAU, Utilization, and more. We even collect events for certain operations that have failed and are able to add companies to a segment that our support team then works through to resolve the issues. In some cases we reach out to the customer before they even knew they had a problem. > > **Cons**: Metrics and dashboards are not updated in real time, they are updated on schedules. If I'm building a dashboard and hit 'save' it sometimes takes 10 minutes or more for it to populate. > > Great team, mostly available when needed. Support is via Slack which can be good or bad. Ideally there would be a way to convert a Slack request to a ticket so it did not get lost (on either end). ----- ### "Overall great experience and great product" — 5.0/5 > **Joel** | *July 12, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I particularly love using the health scores to anaylse my client's health and see which ones may be at risk. This is such a strong indicator for us. They are also very customisable depending on your product which is great. The support at Custify is excellent. Issues are addressed quickly and they really seem to take client feedback on board. > > **Cons**: I find that the email modal is probably the bit I like the least. This has improved a lot but there are still a couple of issues with the UI, and with emails becoming stuck in pending. > > Overall, this has been excellent. I really get a lot out of using the platform overall. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/128095/custify?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/128095/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data