About Twin Oaks
Twin Oaks is a cloud-based and on-premise club management solution designed to help gyms, clubs, and fitness centers manage membership accounts across multiple locations and monitor business transactions. The centralized platform enables managers to view scheduled appointments, track member interactions, and grant access to specific users.
Twin Oaks allows organizations to create renewal letters and notices using customizable templates as well as deliver reports via email, streamlining communication with customers. Administrators can configure system settings to edit cancellation rules, manage class enrollments, and process payments for member registration. Plus, users can capture digital signatures, update client records, view billing information, track incoming and outgoing merchandise, and manage returns.
With Twin Oaks, businesses can manage online registration, create links to the company website, and offer personalized discounts to members. The application also enables users to manage trainer records and track employee check-ins with a timeclock. Managers can use Twin Oaks to generate usage reports that measure sales performance and operational efficiency.
Pricing starting from:
US$100.00/one-time
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$100.00/one-time
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Twin Oaks: 37
Alternatives
Mindbody
Doubleknot
WellnessLiving
TeamUp
Reviews
Already have Twin Oaks?
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- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Twin Oaks Software
Reviewed on 2020-12-04
[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They...
[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.
Pros
The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.
Cons
Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.
Response from Twin Oaks Software
Thank you for providing this review Terrence. We will reach out to you and take a look at what you're currently being charged as perhaps something is misaligned. Typically the CC rates are very competitive across the industry.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy customer
Reviewed on 2020-12-04
We love them.
We love them.
Pros
From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.
Cons
At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.
Response from Twin Oaks Software
Thanks for the kind words Debbie. We're always striving to service & support our clients.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Desktop Version Review
Reviewed on 2016-07-22
The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their...
The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version.
We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions.
The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem.
They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.
Pros
Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.
Cons
Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The only Pandemic "Plus"
Reviewed on 2020-12-06
Pros
In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.
Cons
Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly [SENSITIVE CONTENT HIDDEN]) were always available to assist me in creating /customizing the reports I needed.
Response from Twin Oaks Software
Thank you Nancy for your valuable input and feedback, much appreciated.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Log history of industry knowledge
Reviewed on 2020-12-04
This is a robust software and a lot to learn. Support team is very helpful.
This is a robust software and a lot to learn. Support team is very helpful.
Pros
Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.
Cons
Could use more accounting integration to accounting software.
Alternatives Considered
MindbodyReasons for Switching to Twin Oaks
Long history in the industry.Response from Twin Oaks Software
Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.
Twin Oaks FAQs
Below are some frequently asked questions for Twin Oaks.Q. What type of pricing plans does Twin Oaks offer?
Twin Oaks offers the following pricing plans:
- Starting from: US$100.00/one-time
- Pricing model: Free Version
- Free Trial: Available
Contact Twin Oaks Software for pricing details
Q. Who are the typical users of Twin Oaks?
Twin Oaks has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Twin Oaks support?
Twin Oaks supports the following languages:
English
Q. Does Twin Oaks support mobile devices?
Twin Oaks supports the following devices:
Q. What other apps does Twin Oaks integrate with?
We do not have any information about what integrations Twin Oaks has
Q. What level of support does Twin Oaks offer?
Twin Oaks offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
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