About Twin Oaks

Twin Oaks is a cloud-based and on-premise club management solution designed to help gyms, clubs, and fitness centers manage membership accounts across multiple locations and monitor business transactions. The centralized platform enables managers to view scheduled appointments, track member interactions, and grant access to specific users.

Twin Oaks allows organizations to create renewal letters and notices using customizable templates as well as deliver reports via email, streamlining communication with customers. Administrators can configure system settings to edit cancellation rules, manage class enrollments, and process payments for member registration. Plus, users can capture digital signatures, update client records, view billing information, track incoming and outgoing merchandise, and manage returns.

With Twin Oaks, businesses can manage online registration, create links to the company website, and offer personalized discounts to members. The application also enables users to manage trainer records and track employee check-ins with a timeclock. Managers can use Twin Oaks to generate usage reports that measure sales performance and operational efficiency.

Pricing starting from:

US$100.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$100.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Images

Twin Oaks Software - Twin Oaks membership plans
Twin Oaks Software - Twin Oaks login page
Twin Oaks Software - Twin Oaks sign up page
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Twin Oaks video
Twin Oaks Software - Twin Oaks membership plans
Twin Oaks Software - Twin Oaks login page
Twin Oaks Software - Twin Oaks sign up page

Features

Total features of Twin Oaks: 38

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Attendance Tracking Software
  • Billing & Invoicing
  • Booking Management
  • Class Management
  • Client Portal
  • Communication Management
  • Contract/License Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • Enrollments/Onboarding
  • Event Management Software
  • Inventory Management Software
  • Marketing Automation Software
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Online Booking
  • Payment Processing Software
  • Point of Sale (POS)
  • Registration Management
  • Reporting & Statistics
  • Self Check-in/Check-out
  • Team Management Software
  • Visitor Management Software

Alternatives

Mindbody

4.0
#1 Alternative to Twin Oaks
Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and...

WellnessLiving

4.4
#2 Alternative to Twin Oaks
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health...

Glofox

4.5
#3 Alternative to Twin Oaks
A powerful cloud based platform that provides your studio with innovative gym management software.

TeamUp

4.9
#4 Alternative to Twin Oaks
TeamUp is a business management software designed to automate administration, scheduling, membership billing, & more...

Reviews

Overall rating

4.4 /5
(19)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support Software
4.9/5

Already have Twin Oaks?

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Showing 5 reviews of 19
Terrence
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Twin Oaks Software

Reviewed on 2020-12-04

[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They...

[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.

Pros

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Cons

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

Response from Twin Oaks Software

Thank you for providing this review Terrence. We will reach out to you and take a look at what you're currently being charged as perhaps something is misaligned. Typically the CC rates are very competitive across the industry.

Debbie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy customer

Reviewed on 2020-12-04

We love them.

We love them.

Pros

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

Cons

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

Response from Twin Oaks Software

Thanks for the kind words Debbie. We're always striving to service & support our clients.

S
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Desktop Version Review

Reviewed on 2016-07-22

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their...

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version.

We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions.

The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem.

They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.

Pros

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Cons

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

Nancy Ann
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The only Pandemic "Plus"

Reviewed on 2020-12-06

Pros

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Cons

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly [SENSITIVE CONTENT HIDDEN]) were always available to assist me in creating /customizing the reports I needed.

Response from Twin Oaks Software

Thank you Nancy for your valuable input and feedback, much appreciated.

Peter
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Log history of industry knowledge

Reviewed on 2020-12-04

This is a robust software and a lot to learn. Support team is very helpful.

This is a robust software and a lot to learn. Support team is very helpful.

Pros

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Cons

Could use more accounting integration to accounting software.

Alternatives Considered

Mindbody

Reasons for Switching to Twin Oaks

Long history in the industry.

Response from Twin Oaks Software

Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.

Showing 5 reviews of 19 Read all reviews

Twin Oaks FAQs

Below are some frequently asked questions for Twin Oaks.

Twin Oaks offers the following pricing plans:

  • Starting from: US$100.00/one-time
  • Pricing model: Free Version
  • Free Trial: Available

Contact Twin Oaks Software for pricing details

Twin Oaks has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Twin Oaks supports the following languages:

English

Twin Oaks supports the following devices:

We do not have any information about what integrations Twin Oaks has

Twin Oaks offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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