Trackforce Valiant Overview

What is Trackforce Valiant?

Trackforce Valiant is a leader in providing secure productivity tools for the trusted workforce. More than 300,000 professionals at over 30,000 customer sites in 45 countries use Trackforce Valiant every day to ensure the delivery of reliable services, improve operational efficiency and optimally manage their human capital. For nearly 30 years, Trackforce Valiant has provided fully integrated workforce management solutions to businesses employing hourly workers. With extensive industry expertise and state-of-the-art information systems technology, Trackforce Valiant proudly offers the most effective solutions available on the market.

We believe in making Payroll, Time & Labor Management and Human Resources processing easy and cost effective for your business. We service multiple industries, but hold the Security, Parking, & Hospitality, industries dear to our hearts. Becoming experts in these industries was a natural path, as our products and software are designed to meet the unique needs of large hourly workforces (50 to 10,000 employees).

With a combination of front-line vigilance and back office intelligence, Trackforce Valiant is the world's largest security workforce management solution. Our solution is designed to help companies operate smarter.

Trackforce Valiant Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Valiant Solutions for pricing information.


Trackforce Valiant Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Trackforce Valiant dashboard
Trackforce Valiant employee scheduling
Trackforce Valiant shift management
Trackforce Valiant video Trackforce Valiant screenshot: Trackforce Valiant dashboard Trackforce Valiant screenshot: Trackforce Valiant employee scheduling Trackforce Valiant screenshot: Trackforce Valiant shift management

Trackforce Valiant Reviews

Trackforce Valiant Reviews

Overall rating
3.9
/
5
Excellent
6

Very good
0

Average
2

Poor
1

Terrible
1

Value for Money
3.7
Features
3.9
Ease of Use
3.8
Customer Support
4.1
60% recommended this app
Angelica L.

Easy Transition From Previous Payroll Company


Mercedes S.

Best scheduling program yet!


Ron M.

Not flexible or responsive enou

The system is not flexible or reponsive enough to work at organizations with more than 100 excellent employees or 20 undependable employees. It would best be described as looking for Waldo in a stadium full of people through a coffee stir stick. It holds a lot of information on hundreds of pages but very little is linked and you can only have one screen up. Example: Employee is lost and does not know where they are going. They do not know their Division as that is a notational system so they do not know it. The system will not let you search via employee number through multiple divisions. They know their name though so you bring up the employee roster which takes 10-60 seconds type in their name and wait 10-20 seconds then find the correct name among dozens of similar names. This is if you have heard and typed their name correctly, the system does not have a similarity search like modern search engines in google, so if they say their name is Dayvid and you type in David they will not show up. Finally you get their name right and see where they are supposed to be. Now you need the post information which isn't on the screen. So you delete the specific employee screen (remember you cannot have more than one working screen up at a time), the general employee screen, you bring up the correct weekly screen then look for the post they are supposed to be at as there is no bar search function. You finally find it and you bring up the note screen which tells you where it is actually at you type it into Google maps as well as the employees location and viola you guide them into their post. If everything goes well from beginning to end it takes 5-10 minutes. Nothing ever goes well so it can take as long as 30 minutes to help one employee. My company had about 5-10 post changes per hour and dispatch was running themselves into exhaustion. Which is why at 4 months I was the most senior employee doing it. Another problem is the security settings. If you have a supervisor that is a micro manager the system can be setup to allow the users to do only the most rote actions. Like scheduling. If you have a new site for example and dispatch a patrol driver to it you are declined because they are already working. If you need to schedule approved OT you are declined because it is OT. To further complicate matters the system does not have a popup that tells you why it is declined and you can spend 30 minutes trying to figure out why they are declined or kick them upstairs.


Cassandra R.

Great for your employees and Unnecessary Expenses

We have easily been able to transition to using technology from paper and stamps has cut down immensely on returned mail and money. The world is running off technology.


Dana D.

Valiant for Payroll Needs

Valiant Payroll Processing is efficient and easy to use. If you want a user friendly system that you can train your employees to use then this is the way to go.


Angelica L.

Easy Transition From Previous Payroll Company

Used Daily for 2+ years
Reviewed on 5/4/2018
Review Source: Capterra

Pros

Valiant made it a very easy process to change payroll companies. They came to out office on more then one occasion to ensure that everyone was trained properly. And they are always available by phone and quick to access and to assist in any way necessary.

Cons

I don't know that I have anything in general that I like least about this software. The only difference between this payroll company and the previous one that we had that may be a downfall is that we are invoiced by them on a weekly basis as opposed to the monthly basis we were used to

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mercedes S.

Best scheduling program yet!

Used Daily for 2+ years
Reviewed on 2/21/2018
Review Source: Capterra

Pros

It was really easy to learn! My whole work team had 2 over the phone conference calls with a support member of Valiant to walk us each individually through the scheduling process. Its really easy to use and really easy to schedule, especially when there are 400 plus employees to schedule.

Cons

My least favorite thing about Valiant is not being able to schedule guards on the open schedule tab. The Open schedule tabs show all areas on your schedule missing an employee, however, if you click to schedule an employee in the open schedule tab it will not allow you. Instead, you have to the click back on the regular schedule tab and open the location of the empty shift and then schedule. Other than this issue I still rate aliant one of the best scheduling systems yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ron M.
Industry: Security & Investigations
Company size: 501-1,000 Employees

Not flexible or responsive enou

Used Daily for 6-12 months
Reviewed on 8/5/2016
Review Source: Capterra

The system is not flexible or reponsive enough to work at organizations with more than 100 excellent employees or 20 undependable employees. It would best be described as looking for Waldo in a stadium full of people through a coffee stir stick. It holds a lot of information on hundreds of pages but very little is linked and you can only have one screen up. Example: Employee is lost and does not know where they are going. They do not know their Division as that is a notational system so they do not know it. The system will not let you search via employee number through multiple divisions. They know their name though so you bring up the employee roster which takes 10-60 seconds type in their name and wait 10-20 seconds then find the correct name among dozens of similar names. This is if you have heard and typed their name correctly, the system does not have a similarity search like modern search engines in google, so if they say their name is Dayvid and you type in David they will not show up. Finally you get their name right and see where they are supposed to be. Now you need the post information which isn't on the screen. So you delete the specific employee screen (remember you cannot have more than one working screen up at a time), the general employee screen, you bring up the correct weekly screen then look for the post they are supposed to be at as there is no bar search function. You finally find it and you bring up the note screen which tells you where it is actually at you type it into Google maps as well as the employees location and viola you guide them into their post. If everything goes well from beginning to end it takes 5-10 minutes. Nothing ever goes well so it can take as long as 30 minutes to help one employee. My company had about 5-10 post changes per hour and dispatch was running themselves into exhaustion. Which is why at 4 months I was the most senior employee doing it. Another problem is the security settings. If you have a supervisor that is a micro manager the system can be setup to allow the users to do only the most rote actions. Like scheduling. If you have a new site for example and dispatch a patrol driver to it you are declined because they are already working. If you need to schedule approved OT you are declined because it is OT. To further complicate matters the system does not have a popup that tells you why it is declined and you can spend 30 minutes trying to figure out why they are declined or kick them upstairs.

Pros

It gathers a lot of information.

Cons

It crashes a lot requiring you to constantly reset the system.
It is not intuitive.
It is not communicative.
The information is not linked to each other.
The system is slow.
The system updates for as long as 4 hours at midnight which is the busy time for security.
Customer service have workarounds and there are a few more I have figured out but the company does not make major improvements just minor tweaks.
The system is sometimes 24 hours late reporting a late employee. Probably has something to do with Arizona does not use Daylight savings time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Cassandra R.
Industry: Security & Investigations
Company size: 5,001-10,000 Employees

Great for your employees and Unnecessary Expenses

Used Daily for 2+ years
Reviewed on 12/1/2018
Review Source: Capterra

We have easily been able to transition to using technology from paper and stamps has cut down immensely on returned mail and money. The world is running off technology.

Pros

Very easy to follow prompts to setup the account up for each employee. Also love how your employees can not only access thier payroll checks but their schedules. We were able to easily switch to technology with no problem, very smooth transition.

Cons

None, especially when employees think they have locked themselves out of their account they just have to wait awhile and can easily reset the password.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dana D.
Industry: Security & Investigations
Company size: 1,001-5,000 Employees

Valiant for Payroll Needs

Used Daily for 2+ years
Reviewed on 3/5/2019
Review Source: Capterra

Valiant Payroll Processing is efficient and easy to use. If you want a user friendly system that you can train your employees to use then this is the way to go.

Pros

I've been using Valiant for 14+ years. It's extremely user friendly. It's almost goof proof. The customer service that you receive and the response from the technicians is awesome. They fix any issues very quickly.

Cons

At times you can get logged out if another user in your company accidentally logs into your division.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.3/10
Based on 10 user ratings
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Trackforce Valiant Pricing

Trackforce Valiant Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Valiant Solutions for pricing information.

Contact Valiant Solutions for pricing information.

Value for Money
3.7/5
Based on 10 user ratings
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Trackforce Valiant Features

Trackforce Valiant Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
3.9/5
Based on 10 user ratings
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Categories

Additional information for Trackforce Valiant

Additional information for Trackforce Valiant

Key features of Trackforce Valiant

  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Reporting
  • Self Service Portal
  • Training Management

Benefits

Valiant Time and Labor management solution is specifically designed for the Hourly Workforce. With a focus on the Security industry, Valiant's platform provides a easy employee scheduling system, guard tracking, one click payroll, and more!

Trackforce Valiant FAQs

Trackforce Valiant FAQs

Below are some frequently asked questions for Trackforce Valiant.

Q. What type of pricing plans does Trackforce Valiant offer?

Trackforce Valiant offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Valiant Solutions for pricing information.

Q. What are the main features of Trackforce Valiant?

Trackforce Valiant offers the following features:

  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Reporting
  • Self Service Portal
  • Training Management

Q. Who are the typical users of Trackforce Valiant?

Trackforce Valiant has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Trackforce Valiant support?

Trackforce Valiant supports the following languages:

English

Q. What type of pricing plans does Trackforce Valiant offer?

Trackforce Valiant has the following pricing plans:

Subscription

Q. Does Trackforce Valiant support mobile devices?

We do not have any information about what devices Trackforce Valiant supports

Q. What other apps does Trackforce Valiant integrate with?

Trackforce Valiant integrates with the following applications:

BambooHR, Nimble

Q. What level of support does Trackforce Valiant offer?

Trackforce Valiant offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials