About Pomelo Health

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare facilities' workflows.

Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more.

Pomelo Health software fully integrates with the leading EMR/EHR and PMS.

Trusted by over 20,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Pomelo Health

- Deliver a great patient experience before, during, and after the visit with key patient engagement tools such as online booking, appointment reminders, telemedicine, secure messaging, and more.

- Save over 120 hours of staff time per employee per month by allowing your patients to book online
Increase your practice efficiency and reduce admin hassle by allowing your patients to self-check-in using their mobile devices.

- Share sensitive documents like test results or treatment plans and allow patients to send you attachments like forms using our secure messaging platform.

- Digitize patient forms that will automatically populate the patient's chart and update the patient information in your practice EMR.

- Decrease your practice no-show rate by up to 85% by sending automated reminders by SMS, email, or voice message.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English, French, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics.
Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month.
Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software.
View 7 more
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month. Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR. Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations. Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics. Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month. Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software.

Features

Total features of Pomelo Health: 126

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management Software
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Document Management Software
  • Document Storage
  • E-Prescribing
  • EHR-Agnostic
  • Email Alerts
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing Software
  • For Medical Purposes
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • Health Record Access
  • Intake Management
  • Lab Results
  • Live Chat Software
  • Mass Notifications
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Patient Communications
  • Patient Education
  • Patient Engagement Software
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal Software
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling Software
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing Software
  • Video Consultations
  • View-Download-Transmit
  • Virtual Meetings
  • Virtual Waiting Room
  • Visitor Registration
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management Software

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Reviews

Overall rating

4.3 /5
(39)
Value for Money
4.0/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.3/5

Already have Pomelo Health?

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Write a Review!
Showing 5 reviews of 39
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Integrated to EMR's! No double entry needed

Reviewed on 2019-03-31

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann V. Johann V.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Family Practice using Chronometriq

Reviewed on 2019-08-22

Very happy with it overall.

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Anne M. Anne M.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

I was hoping for a better product

Reviewed on 2019-11-19

There were difficulties setting up and learning curves.

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from Chronometriq

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Alicia F. Alicia F.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Family Practice - Online Booking

Reviewed on 2019-11-19

It is a great service for patients!

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour H. Sorour H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good service

Reviewed on 2019-11-19

We are over ally happy with chronometriqu.
They have good customer support that we always could...

We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Showing 5 reviews of 39 Read all reviews

Pomelo Health FAQs

Below are some frequently asked questions for Pomelo Health.

Pomelo Health offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact Pomelo Health for pricing details.

Pomelo Health has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Pomelo Health supports the following languages:

English, French, Spanish

Pomelo Health supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Pomelo Health has

Pomelo Health offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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