About Urbest

Urbest is a cloud-based software for facilities and maintenance designed to help organisations and its users manage offices, hotels, flats and virtually any type of building. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more.

Urbest comes with world class communication tools, where users can start group discussions and share photos in real-time on any mobile or web enabled device. The product offers a host of features such as role-based permissions, payment processing, purchases for order tracking, issue reporting, ratings, documents management, alerts, all via an easy-to-use interface.

Urbest allows organisations to monitor issues and gain insight into the satisfaction of tenants via instant notifications. Its customizable analytics enable managers to analyse job requests, the resolution of issues, and reviews. Plus, the reporting module allows users to schedule email reminders for completed tasks, new user ratings, or urgent matters, and export the information into XLS, CSV or XML formats.

Key benefits of Urbest

• Easy to use interface
• Customisable categories
• Real-time updates, notifications and collaboration on tasks
• Consolidation of requests
• Creation of a group of service providers
• Improved responsiveness
• Real-time monitoring of your building's activity
• Improved knowledge of your building and its needs,
• Saving time by eliminating repetitive administrative tasks (follow-up, reporting, recording information, etc.)
• Compliant with GDPR

Devices

Business size

S M L

Markets

United Kingdom

Supported Languages

Dutch, English, French, Polish, Portuguese

Images

Urbest categories page
Urbest dashboard
Urbest user management
Urbest real-time analytics
Urbest weekly report
View 6 more
Urbest video
Urbest screenshot: Urbest categories page Urbest screenshot: Urbest dashboard Urbest screenshot: Urbest user management Urbest screenshot: Urbest real-time analytics Urbest screenshot: Urbest weekly report

Features

Total features of Urbest: 78

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking Software
  • Bid Management
  • Billing & Invoicing
  • CRM Software
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dispatch Management
  • Document Management Software
  • Email Management Software
  • Employee Management
  • File Storage
  • For Facility Management
  • For Schools
  • Forms Management
  • IT Incident Management
  • Incident Management Software
  • Incident Reporting
  • Inspection Management
  • Job Costing Software
  • Job Management
  • Job Tracking
  • Live Chat Software
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Online Time Clock
  • Order Management Software
  • Payment Collection in the Field
  • Payment Processing Software
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Preventive Maintenance Software
  • Project Management Software
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting/Analytics
  • Residential Properties
  • Routing
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • User Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

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UpKeep

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Reviews

Overall rating

4.7 /5
(27)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

Already have Urbest?

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Showing 5 reviews of 27
Luc P.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A very good software that makes our lives easier

Reviewed on 2019-12-20

We have several offices and Urbest helps us centralize all requests and act as efficiently as...

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Response from Urbest

Thanks Luc,
It's a pleasure to help you along your growth and new offices.

Alexis V.
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Computer Aid Facitily Mngt System: Urbest tops the league

Reviewed on 2019-09-13

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one...

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Response from Urbest

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!

Best,
Team Urbest

Tom D.
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Limpide, Fluide, une évidence

Reviewed on 2021-04-09

Pros

sa fluidité et sa prise en main rapide
pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

Cons

le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

Response from Urbest

Thanks Tom!
We appreciate your feedback and we are working on improving this in our next releases!

Urbest team

Francois D.
Overall rating
  • Industry: Government Administration
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

maintenance

Reviewed on 2020-09-30

une bonne idée au départ, la première version était plus lisible de mémoire.

une bonne idée au départ, la première version était plus lisible de mémoire.

Pros

toutes les demandes sont centralisées, la possibilité de mettre des photos

Cons

manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Response from Urbest

Bonjour,
Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur [email protected]

Catriona C.
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Urbest is the innovation all modern Facilties Management companies needed yesterday

Reviewed on 2020-02-28

It has solved the issue of giving building users self service reporting, not going through...

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.

It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.

It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow.

It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.

Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Response from Urbest

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Showing 5 reviews of 27 Read all reviews

Urbest FAQs

Below are some frequently asked questions for Urbest.

Urbest offers the following pricing plans:

  • Starting from: US$600.00/year
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Urbest features

Urbest has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Urbest supports the following languages:

Dutch, English, French, Polish, Portuguese

Urbest supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Urbest has

Urbest offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Urbest.