SmartKarrot
SmartKarrot
About SmartKarrot
SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).
Pricing starting from:
US$15,000.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of SmartKarrot
*Built on a foundation of Augmented Intelligence (Great for the Future)
* Intense focus on Automation & Efficiency (Great for Scale)
* New Age Design with a Product Led Growth mindset (Great for Users)
* Unlimited user packages to enable our clients to become Customer Centric (Great for Alignment)
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$15,000.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of SmartKarrot: 68
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Company size
Time used
37 Reviews
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic Improvement of Customer Success
Reviewed on 2023-02-23
Pros
The account 360 dashboard for each customer allows for a comprehensive overview of all information for each specific customer. The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.
Cons
The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Ease to track product usage
Reviewed on 2023-06-19
Overall good experience with the product, support is quite good. well behaved and professional
Overall good experience with the product, support is quite good. well behaved and professional
Pros
client product usage tracking
Cons
There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Thank you, SK!
Reviewed on 2022-06-30
[SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and...
[SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and have helped work through our challenges.
Pros
SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. [SENSITIVE CONTENT] and the [SENSITIVE CONTENT] team have been great to work with - always accessible, patient, and thorough.
Cons
We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best Customer Success Software
Reviewed on 2023-02-28
Starting from training to using the software, everything is smooth and easy. I really loved the...
Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well.
Pros
It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.
Cons
So far, I haven't noticed anything which isn't good on the platform. I liked everything.
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great Everyday Tool!
Reviewed on 2022-06-30
[SENSITIVE CONTENT] have been amazing to work with and are dedicated to helping our team get up to...
[SENSITIVE CONTENT] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible!
Pros
Smartkarrot is great for everyday tracking of our workflow with the Success Plays. It keeps us on track to service our clients thoroughly to make sure nothing falls through the cracks.
Cons
We experienced some glitches at launch and throughout the first few months. There is a learning curve involved in the data that is provided.
SmartKarrot FAQs
Below are some frequently asked questions for SmartKarrot.Q. What type of pricing plans does SmartKarrot offer?
SmartKarrot offers the following pricing plans:
- Starting from: US$15,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact SmartKarrot for a personalized price quote.
Q. Who are the typical users of SmartKarrot?
SmartKarrot has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartKarrot support?
SmartKarrot supports the following languages:
English
Q. Does SmartKarrot support mobile devices?
SmartKarrot supports the following devices:
Q. What other apps does SmartKarrot integrate with?
SmartKarrot integrates with the following applications:
Amazon Cloud Search, Amazon EC2, Asana, Freshdesk, Gmail, HubSpot CRM, Jira, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, Slack, Stripe, Stripe Billing
Q. What level of support does SmartKarrot offer?
SmartKarrot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for SmartKarrot.
Customer Experience Software