SmartKarrot

Comprehensive Product and Customer Success Platform

4.5 /5 (8 reviews) Write a Review!

SmartKarrot Overview

What is SmartKarrot?

SmartKarrot is used by organizations to increase customer lifetime value and experience by increasing product adoption and driving customer success initiatives. From personalized product on-boarding and guidance to monitoring account health and automating actions - SmartKarrot provides a well-connected set of features to create and manage your product's digital touchpoints.

SmartKarrot Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact SmartKarrot for a personalized price quote.


SmartKarrot Features

Devices
Business size
S M L
Markets
United States, Canada, India
Supported Languages
English

Media

SmartKarrot analytics dashboard
SmartKarrot activity dashboard
SmartKarrot survey creation
SmartKarrot user segmentation
SmartKarrot video SmartKarrot screenshot: SmartKarrot analytics dashboard SmartKarrot screenshot: SmartKarrot activity dashboard SmartKarrot screenshot: SmartKarrot survey creation SmartKarrot screenshot: SmartKarrot user segmentation

SmartKarrot Reviews

SmartKarrot Reviews

Overall rating
4.5
/
5
Excellent
4

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.1
Customer Support
4.6
100% recommended this app
Srikant C.

Brilliant blend of analytics and insights with action for customer retention and growth


Amit S.

Great combination of analytics and automated actions on one platform.

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.


Kamal nath M.

Easy to integrate and easy to use


Ananthakrishnan G.

SmartKarrot - A users perspective

Extremely professional team, ever-ready to receive feedback and act upon them.


Kingson M.

Insights that help the product team

We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.


Srikant C.
Industry: Computer Software
Company size: 51-200 Employees

Brilliant blend of analytics and insights with action for customer retention and growth

Used Weekly for 6-12 months
Reviewed on 2019-10-10
Review Source: Capterra

Pros

Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience.
These can be easily be customized as well. In addition, the product also has built in survey tools!

Cons

The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Amit S.
Industry: Information Technology & Services
Company size: 51-200 Employees

Great combination of analytics and automated actions on one platform.

Used Daily for 1-5 months
Reviewed on 2019-10-17
Review Source: Capterra

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.

Pros

The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

Cons

The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kamal nath M.
Industry: Information Technology & Services
Company size: 11-50 Employees

Easy to integrate and easy to use

Used Daily for 1-5 months
Reviewed on 2019-10-14
Review Source: Capterra

Pros

The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things.

Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

Cons

The performance of the admin portal can be made better

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Ananthakrishnan G.
Industry: E-Learning
Company size: 11-50 Employees

SmartKarrot - A users perspective

Used Daily for Free Trial
Reviewed on 2019-10-07
Review Source: Capterra

Extremely professional team, ever-ready to receive feedback and act upon them.

Pros

Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Cons

Still in Beta stage, needs to tested to gauge stability.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kingson M.
Industry: Information Technology & Services
Company size: 11-50 Employees

Insights that help the product team

Used Other for 1-5 months
Reviewed on 2019-10-18
Review Source: Capterra

We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.

Pros

The fact that we are able to monitor the usage of our product features and drill it down by each customer
at a feature level is very useful. It helps engage or support our customers’ as and when required. Through
the pulse survey we understand more about our customers’ experience and are able to plan our product
road-map.

Cons

I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s
great that the SmartKarrot team has it in their road-map.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 8 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SmartKarrot Pricing

SmartKarrot Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact SmartKarrot for a personalized price quote.

Contact SmartKarrot for a personalized price quote.

Value for Money
4.6/5
Based on 8 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SmartKarrot Features

SmartKarrot Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 8 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for SmartKarrot

Additional information for SmartKarrot

Key features of SmartKarrot

  • Action Management
  • Analytics
  • Communication Management
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Predictive Analytics
  • Sentiment Analysis

Benefits

- Track Customer Behavior Analytics
- Send Personalized and Contextual messages
- Monitor Customer Account Health
- Trigger Automated Actions

SmartKarrot FAQs

SmartKarrot FAQs

Below are some frequently asked questions for SmartKarrot.

Q. What type of pricing plans does SmartKarrot offer?

SmartKarrot offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact SmartKarrot for a personalized price quote.

Q. What are the main features of SmartKarrot?

SmartKarrot offers the following features:

  • Action Management
  • Analytics
  • Communication Management
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Predictive Analytics
  • Sentiment Analysis

Q. Who are the typical users of SmartKarrot?

SmartKarrot has the following typical customers:

Small Business, Mid Size Business

Q. What languages does SmartKarrot support?

SmartKarrot supports the following languages:

English

Q. What type of pricing plans does SmartKarrot offer?

SmartKarrot has the following pricing plans:

Subscription

Q. Does SmartKarrot support mobile devices?

We do not have any information about what devices SmartKarrot supports

Q. What other apps does SmartKarrot integrate with?

SmartKarrot integrates with the following applications:

Amazon Cloud Search, Amazon EC2, Asana, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, Slack, Stripe

Q. What level of support does SmartKarrot offer?

SmartKarrot offers the following support options:

Online Support, FAQs, Knowledge Base, Video Tutorials