About SAM

SAM is a cloud based CRM for case management designed for adoption and foster care. SAM allows users to create custom workflows, forms, and checklists; upload documents; and even have ready to go templates to send emails or mailings. Reports allow users to pull data in real time for analysis.

With the help from InReach Solutions’ support team, users are able to migrate their data from their old system, implement their process, and provide ongoing support.

InReach Solutions can’t wait to hear from you!


Images

SAM Software - Home Page
SAM Software - Child Cover Page
SAM Software - Family Cover Page
SAM Software - Family Checklist (Workflow)
SAM Software - Family Portal
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SAM video
SAM Software - Home Page
SAM Software - Child Cover Page
SAM Software - Family Cover Page
SAM Software - Family Checklist (Workflow)
SAM Software - Family Portal

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SAM

4.5 (13)
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Starting Price

US$300.00
month
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month

Pricing Options

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Features

15
70

Integrations

1
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Ease of Use

4.3 (13)
3.8 (73)

Value for Money

4.2 (13)
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Customer Service

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Reviews

Overall rating

4.5 /5
(13)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

Already have SAM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Just starting out

Reviewed on 2019-05-03

My experience has been great so far, I am able to navigate and find what I am looking for with...

My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems.

Pros

This software is going to allow us to go simi-paperless, it has so many areas for us to utilize.

Cons

Nothing - at this time I am still in the "learning" stage.

Vicki
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Wanted this to work.....

Reviewed on 2023-09-21

It was extremely frustrating. They need a base system that actually works and that you can...

It was extremely frustrating. They need a base system that actually works and that you can customize as you go. They desperately need someone in management who is a teacher...not a developer. There is little to no skill in the ability to actually teach people how to use this system.

Pros

The end product has some great functionality. There is product support but you are paying for services that should be included in onboarding. They expressed that some companies pay for 6-12 months before the software is even usable.

Cons

There is no. "basic" system in place....meaning you cannot use the software in any capacity until you as the owner learn a massive amount of backend jargon, platforms, loading etc. It was a NIGHTMARE. After 4 months of literally banging our heads against the way we cancelled and lost thousands of dollars. The system itself is pretty good....the set up is a nightmare. Every time there is an issue you are paying hourly for someone to sit and ramble at you and not actually complete the task at hand. We never gained any functional system after the 4 months....yet we were paying a monthly fee for a set up that was unusable as well as hundreds of dollars a month for "consultations:

Kim
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

SAM Review

Reviewed on 2019-05-02

SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use.

SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use.

Pros

Ease of Use is the biggest and most important feature in a program for our agency.

Cons

When auto actions change without a change being made by our admin staff.

Melissa
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SAM has made our agency more efficient and better performing!

Reviewed on 2019-05-02

Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data...

Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing.

Pros

I love SAM! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience.

Cons

As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics.

Jessica
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A custom SAM for us

Reviewed on 2019-05-02

Pros

I feel like the most valuable part of SAM is how easy it is to customize for the subscriber. Taking the time to learn how to build in SAM is really an investment into the software, and the more work I put into it, the more work it does for my agency. InReach Solutions hosts webinars frequently and even if I am not able to attend the live event they are a great resource to fall back on when I have a specific question that needs answering. If I ever find that I am unable to resolve my question through watching the webinars or reading the FAQ's answers on the website I know that I can always send an email with my question and either schedule a phone call, or receive my answer directly in email form.

Cons

I wish that there were more options for Template Building or a better interface with existing fill-able PDFs. We tend to have many forms provided by the State that they do not accept in any other fashion so our clients must fill these out by hand and then a worker has to input the information after the fact. If we were able to upload the State's PDF and set the fields to be fill-able with coordinating SAM Fields it would be ideal.

Showing 5 reviews of 13 Read all reviews

SAM FAQs

Below are some frequently asked questions for SAM.

SAM offers the following pricing plans:

  • Starting from: US$300.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts @ $300/Month for 3 Admins and 7 Users.

SAM has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000

SAM supports the following languages:

English

SAM supports the following devices:

SAM integrates with the following applications:

GoTo Webinar

SAM offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, Chat

Related categories

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