About SAM
SAM is a cloud based CRM for case management designed for adoption and foster care. SAM allows users to create custom workflows, forms, and checklists; upload documents; and even have ready to go templates to send emails or mailings. Reports allow users to pull data in real time for analysis.
With the help from InReach Solutions’ support team, users are able to migrate their data from their old system, implement their process, and provide ongoing support.
InReach Solutions can’t wait to hear from you!
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- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Just starting out
Reviewed on 2019-05-03
My experience has been great so far, I am able to navigate and find what I am looking for with...
My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems.
Pros
This software is going to allow us to go simi-paperless, it has so many areas for us to utilize.
Cons
Nothing - at this time I am still in the "learning" stage.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
SAM has made our agency more efficient and better performing!
Reviewed on 2019-05-02
Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data...
Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing.
Pros
I love SAM! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience.
Cons
As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics.
- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
SAM Review
Reviewed on 2019-05-02
SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use.
SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use.
Pros
Ease of Use is the biggest and most important feature in a program for our agency.
Cons
When auto actions change without a change being made by our admin staff.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A custom SAM for us
Reviewed on 2019-05-02
Pros
I feel like the most valuable part of SAM is how easy it is to customize for the subscriber. Taking the time to learn how to build in SAM is really an investment into the software, and the more work I put into it, the more work it does for my agency. InReach Solutions hosts webinars frequently and even if I am not able to attend the live event they are a great resource to fall back on when I have a specific question that needs answering. If I ever find that I am unable to resolve my question through watching the webinars or reading the FAQ's answers on the website I know that I can always send an email with my question and either schedule a phone call, or receive my answer directly in email form.
Cons
I wish that there were more options for Template Building or a better interface with existing fill-able PDFs. We tend to have many forms provided by the State that they do not accept in any other fashion so our clients must fill these out by hand and then a worker has to input the information after the fact. If we were able to upload the State's PDF and set the fields to be fill-able with coordinating SAM Fields it would be ideal.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
SAM for foster care
Reviewed on 2019-07-26
Time saving has been great and the ability for others to access information on specific cases has...
Time saving has been great and the ability for others to access information on specific cases has been wonderful! It's helped communication tremendously.
Pros
It is so easy to navigate which makes it easy to train new staff!
Cons
Not being able to customize EVERYTHING to our specifications! :) but it's actually very minor issues that can't be customized.
Alternatives Considered
extendedReachReasons for Choosing SAM
We needed a product that could really manage what we need to do to comply with the State of California and incorporate multiple facets of operations.SAM FAQs
Below are some frequently asked questions for SAM.Q. What type of pricing plans does SAM offer?
SAM offers the following pricing plans:
- Starting from: US$300.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing starts @ $300/Month for 3 Admins and 7 Users.
Q. Who are the typical users of SAM?
SAM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does SAM support?
SAM supports the following languages:
English
Q. Does SAM support mobile devices?
SAM supports the following devices:
Q. What other apps does SAM integrate with?
SAM integrates with the following applications:
GoTo Webinar
Q. What level of support does SAM offer?
SAM offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, Chat
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