Smoobu

Smoobu was the first channel manager e used when we started as i wanted something that could manage the OTA's from one place and Smoobu does this. I also love the fact it integrates with our dynamic pricing tool, pricelabs. These tools are essential as an owner especially if you still work full time.

Id love to see a full pricing api with VRBO and the minute i have to pay for two api links. When booking using the booking tool, it would be great if the customer email could pass through to Stripe so the receipt is emailed at the point of booking. This is manual at the moment. If we could have a search availability tool that can be added as aa widget to a website, that would be helpful. At the minute it is only available on the booking widget but a smaller version where you can check your dates would be good.

I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.

It'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.

The guest app was a nice feature. This product was less expensive than others

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.

This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager.

For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier.