Propertyware
About Propertyware
Propertyware is a cloud-based property management solution that enables users to market their properties online, manage properties through a web-based interface, and offer accounting features. The product is well suited for the needs of small & midsized businesses, as well as for single-family and low density & small residential property managers. The solution also helps individual landlords to manage rental properties & tenants.
Propertyware offers a property management module that enables users to organize & share all owner & tenant contact details and property information at a secure and centralized location.The product also enables users to automate renewals, and the tasks associated with tenants moving in or out of the property such as lease management, lease bumps, and CRP (Certificate of Rent Paid) forms. The collaboration feature of the property module enables users to manage conversations between all stakeholders, write standard letters related to property documentation, track activities, create audit logs, and sync schedules with Outlook & Google Calendar. The document management feature of the module allows users to easily upload & organize documents, make important documents accessible offline, and ensure document security in cloud-based data centers. Additionally, the module offers features such as tenant & owner portals, work order management, real-time reporting & analytics, and mobile integration.
Propertyware also offers an online marketing module including features such as lead management, contact center lease calls, and tenant screening. The product also offers an accounting module with payment management, budgeting, electronic payments, and integration with third-party software such as QuickBooks. Key customers of the software include CrestCore Realty, 3rd Base Realty, Husky Real Estate Group, and Garner Properties.
Key benefits of Propertyware
? Propertyware caters to the needs of all type of property holders: enabling fee managers to handle property & fees for owners; asset managers to manage bank owned properties; and landlords to manage rental properties & tenants.
? The software stores all data in the cloud, enabling users anytime access to customer & property data from any device type.
? The product allows users to communicate lease status, owner statements, work order status, or any other communication through a branded customer portal.
? Propertyware enables users to track leads throughout the sales lifecycle with tools for integrated call tracking and prospect management.
? The product offers built-in dashboards & reporting features that enable users to evaluate their project ROI.
? The product offers integration with QuickBooks to track expenses and accept payments via credit card.
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Reviews
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Propertyware for beginners
Reviewed on 2021-11-03
Propertyware has been the first all inclusive software I've used for my business. It is comprehensi...
Propertyware has been the first all inclusive software I've used for my business. It is comprehensive and just what I need.
Pros
This software offers everything you need. Once you figure out how to use it.
Cons
You really have to have real life examples to practice and perfect this software.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Propertyware review
Reviewed on 2023-07-24
Pros
It's a great tool to manage properties. As a cloud based software is available from anywhere.Easy to collect rent through the Tenant portal and pay owners.Good customer service .
Cons
Since the phone menu options have changed, I had difficulties reaching Propertyware customer service .
Response from RealPage
Hi Martha,
Thanks for your review. If you're calling 800-704-0154 for support, there has been a change with how you get to Propertyware support. Instead of pressing an option, simply say "Propertyware" and that should take you where you need to go.
Hope that helps!
- Charlie
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Is Propertyware a fit for everyone?
Reviewed on 2016-11-08
This is my first time using propertyware, and I was not an employee with the company when the...
This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.
Pros
The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!
Cons
Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Propertyware Review
Reviewed on 2023-07-24
Pros
The maintenance portal is easy to use.
Cons
In the maintenance section - when a tenant places more than one issue in the same request, it would be helpful to be able to break it down as example: WO #935A to allow you to close out individually when completed. Otherwise, you'll need to keep the entire WO open until such time as all work has been completed.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great software for property management companies
Reviewed on 2022-07-29
Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage...
Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage everything. PW has allowed us to grow and automate much of what we used to do manually.
Pros
We onboarded about 800 units and while that involved a lot of work, the PropertyWare staff were very helpful and made the process easy. We like that staff across the board can use the software and we can tailor their experience based on what position they are in.
Cons
My company now manages over 1100 units for 16 different portfolios. PropertyWare isn't the most intuitive for handling that many units or portfolios. Also I struggle with reports, often times there are fields that aren't options to pull into reports.
Alternatives Considered
Yardi VoyagerReasons for Choosing Propertyware
We had too many units and using QuickBooks became to cumbersomeSwitched From
QuickBooks EnterpriseReasons for Switching to Propertyware
Pricing and ease of useResponse from RealPage
Hi Jennifer,
Thanks for your review, and for making Propertyware your one-stop shop for managing your portfolios. Please continue to lean on support with any questions you may have, especially with reporting questions.
Here's to many more years of growth together!
- Charlie W
Propertyware FAQs
Below are some frequently asked questions for Propertyware.Q. What type of pricing plans does Propertyware offer?
Propertyware offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Subscription
- Free Trial: Available
• $250 per month • Contact Propertyware for pricing quotes
Q. Who are the typical users of Propertyware?
Propertyware has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Propertyware support?
Propertyware supports the following languages:
English
Q. Does Propertyware support mobile devices?
Propertyware supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Propertyware integrate with?
Propertyware integrates with the following applications:
QuickBooks Online Advanced
Q. What level of support does Propertyware offer?
Propertyware offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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