ResNexus

ResNexus

Reservation and property management solution

4.7/5 (210 reviews)

ResNexus Overview

What is ResNexus?

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

The ResNexus front desk functionality enables businesses to collect customer contact details, room preferences, and special dietary needs, among other information. The housekeeping module allows supervisors to add cleaning instructions and track operations based on room statuses including "clean", "dirty", or "refresh". Managers and leaders can generate reports to gain insight into occupancy rates, taxes, reservations, marketing processes, and more.

ResNexus facilitates integration with several third-party marketing channels including Expedia, Booking.com, and Trivago. It lets users build custom websites and add brand logos, property images, descriptions, and reviews. To help businesses improve customer loyalty, ResNexus facilitates timely email confirmations, gift certificates, thank you messages, and birthday/anniversary eCards.

ResNexus Overview

Pricing

Starting from
$3.00/month

Pricing options

Free Trial
Subscription
Value for money

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit


ResNexus Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

ResNexus screenshot: ResNexus housekeeping
ResNexus screenshot: ResNexus housekeeping ResNexus screenshot: ResNexus front desk ResNexus screenshot: ResNexus daily grid ResNexus screenshot: ResNexus calendar

ResNexus Reviews

ResNexus Reviews

Overall rating
4.7
/
5
Excellent
167

Very good
35

Average
3

Poor
1

Terrible
4

Value for Money
4.5
Features
4.6
Ease of Use
4.6
Customer Support
4.7
96% recommended this app
Adam W.

ResNexus Makes Short Term Rentals Easy!!

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!


Andrea B.

Tech Support & Web Design

Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.


Carolyn L.

Completely Satisfied with ResNexus

Responsive, helpful and very professional. My business runs 100% more efficiently with ResNexus


Rhitt F.

Good with some bad

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.


Carl R.

Great Company to work with

There have been very few issues, and once I knew where to address the issue, they were easily resolved


Adam W.
Industry: Hospitality
Company size: 2-10 Employees

ResNexus Makes Short Term Rentals Easy!!

Used Daily for 1-5 months
Reviewed on 11/29/2019
Review Source: Capterra

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

Pros

ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

Cons

I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

Response from ResNexus

Adam,

Thank so much for the wonderful review. We appreciate your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrea B.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Tech Support & Web Design

Used Daily for 6-12 months
Reviewed on 7/17/2019
Review Source: Capterra

Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.

Pros

The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.

Cons

The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carolyn L.
Industry: Hospitality
Company size: 2-10 Employees

Completely Satisfied with ResNexus

Used Daily for 1+ year
Reviewed on 4/23/2020
Review Source: Capterra

Responsive, helpful and very professional. My business runs 100% more efficiently with ResNexus

Pros

User friendly, reliable, flexible and the technical support is amazingly good!

Cons

I least liked nothing about this software.

Response from ResNexus

Carolyn,

Thank you for the great review! We appreciate the opportunity to serve you and your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rhitt F.
Industry: Hospitality
Company size: Self Employed

Good with some bad

Used Daily for 1-5 months
Reviewed on 7/24/2017
Review Source: SoftwareAdvice

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Response from Nathan

Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

Thank you for using ResNexus and helping us improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Carl R.
Industry: Hospitality
Company size: 2-10 Employees

Great Company to work with

Used Daily for 1+ year
Reviewed on 2/20/2020
Review Source: Capterra

There have been very few issues, and once I knew where to address the issue, they were easily resolved

Pros

It is easy to use, has many useful reports. Sandi Was extremely helpful in the web design and the rest of the support team has been knowledgeable and helpful!

Cons

Customer service on weekends and holidays is a little thin. Thankfully, we have had very few issues on weekends, however it would be comforting to know support is more available at these times

Response from ResNexus

Carl,
Thanks so much for being a great client! We appreciate your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.5/10
Based on 210 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ResNexus Pricing

ResNexus Pricing

Starting from
$3.00/month
Free Trial
Subscription
Value for money

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit

Value for Money
4.5/5
Based on 210 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ResNexus Features

ResNexus Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4.6/5
Based on 210 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ResNexus

Additional information for ResNexus

Key features of ResNexus

  • Asset Management
  • Contact Management
  • Employee Management
  • Inventory Management
  • Lead Management
  • Multi-Location
  • Promotions Management
  • Reservations Management
  • Revenue Management
  • Work Order Management

ResNexus FAQs

ResNexus FAQs

Below are some frequently asked questions for ResNexus.

Q. What type of pricing plans does ResNexus offer?

ResNexus offers the following pricing plans:

Starting from: $3.00/month

Pricing model: Subscription

Free Trial: Not Available

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Basic: $3-$5, per room Essentials: $8-$11, per room Professional: $12-$16, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Basic: $0.64-$0.79, per unit Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit

Q. What are the main features of ResNexus?

ResNexus offers the following features:

  • Asset Management
  • Contact Management
  • Employee Management
  • Inventory Management
  • Lead Management
  • Multi-Location
  • Promotions Management
  • Reservations Management
  • Revenue Management
  • Work Order Management

Q. Who are the typical users of ResNexus?

ResNexus has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ResNexus support?

ResNexus supports the following languages:

English

Q. What type of pricing plans does ResNexus offer?

ResNexus has the following pricing plans:

Subscription

Q. Does ResNexus support mobile devices?

We do not have any information about what devices ResNexus supports

Q. What other apps does ResNexus integrate with?

ResNexus integrates with the following applications:

Authorize.net, SABRE

Q. What level of support does ResNexus offer?

ResNexus offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials