ResNexus

4.8 (387)
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Easy-to-Use Property Management Software.

About ResNexus

AWARD-WINNING RESERVATION SOFTWARE TO GROW YOUR BUSINESS!

ResNexus is an easy-to-use cloud-based property management software that offers hoteliers a single login solution to help run their property simply and effectively.

TRUSTED BY THOUSANDS OF PROPERTIES!

ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money.

These include ADA compliant booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!

ResNexus does also offer several add-on options such as text messaging, Wi-Fi door locks, utility readers, custom websites, and digital marketing.

Many of our competitors use more 3rd-party integrations for services such as guest portal, revenue management, and more.

That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with some competitors you might to pay a la carte for more specific features you may need.

See our comparison page for more info:
https://resnexus.com/comparisons/

In addition, ResNexus directly connects to a wide variety of marketing channels and OTAs including:

Airbnb–2023 Preferred Partner!
Booking.com
Expedia–2023 Preferred Partner!
Google
TripAdvisor
BookOutdoors
The Dyrt
Glamping Hub
HipCamp
Little Travel Europe
Spot2Nite
VRBO–ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from VRBO.

ResNexus has commission-free pricing options to connect to the OTA's. This means that your business has zero additional commission fees charged by your PMS software.

WE DELIVER RELIABLE, TOP-RATE CUSTOMER SUPPORT

We're more than a software company—we're first and foremost a customer service company, and committed to your success. Our team of experts lead the hospitality industry in providing the best customer support possible.

Our highly trained staff is ready to answer your call quickly and professionally. In addition, we provide emergency support if your business runs into problems after regular business hours. Our ResNexus support teams also respond to Facebook and chat.

OUR INNOVATIVE AND EFFECTIVE ONLINE BOOKING ENGINE INCREASES DIRECT BOOKINGS

ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!

During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.

Our booking engine also has a Travel Protection option which helps protect your business from revenue losses from last-minute cancellations due to illness, injury, or death.

MADE FOR PROPERTIES OF ALL SHAPES AND SIZES

So whether you're an independent hotel, a cozy bed and breakfast, a beautiful campground, a trendy vacation rental, or anything in between, ResNexus is designed to make managing your business a walk in the park. With our easy-to-use software, you spend less time worrying and more time doing the things you love.

Find out why thousands of properties feel ResNexus is the best property management software in the industry.


Key benefits of ResNexus

  • ResNexus includes an innovative reservation calendar, which lets supervisors track various reservation details including check-in/out, booking source, retail items, payments, surprise bookings, and more all in one dashboard.

  • ResNexus achieved Preferred Partner status with both Expedia and Airbnb for building and maintaining a quality integration with these world-class marketing channels. This means ResNexus offers powerful features and capabilities built into the pms system from these providers.

  • ResNexus can connect to a wide variety of marketing channels and OTAs including Booking.com, Expedia, Google and TripAdvisor.

  • ResNexus includes over 100+ powerful reports, which lets businesses gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus Premier edition provides an innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.

  • ResNexus Premier edition let's you create, manage and send contracts and liability waivers to your clients.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • ResNexus Cart Abandonment feature includes tracking reports and automatic email reminders to guests who did not complete the purchase.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.

  • ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze.

  • ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator.

  • The ResNexus Guest Portal allows guests to check in, check out, message your staff, view reservation details, and more! The best part is there’s no app required. All the guest has to do is click the link on the bottom of their confirmation email or scan a QR code at your front desk, then input their reservation and phone number!

  • With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, injury, or death. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

  • All ResNexus editions come with free setup and support. We do it for you. Our highly trained staff is ready to answer your call–quickly. ResNexus has some of the highest customer service satisfaction in the Hospitality industry.

  • ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and travel industries to new ResNexus features to help your business operate more easily.

  • ResNexus charges a simple flat rate based off of your units and season. In addition, we provide peace of mind with our Lifetime Pricing Guarantee. Rest easy knowing that as long as you own your business, the price of your property management software won’t increase unless you add more units. We only grow when you grow. That’s just one more form of stability that ResNexus provides.

  • Images

    ResNexus Software - ResNexus provides an online booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
    ResNexus Software - ResNexus Innovation Online Booking Engine
    ResNexus Software - Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source.
    ResNexus Software - Over 100+ Powerful Reports
    View 9 more
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus Software - ResNexus provides an online booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
    ResNexus Software - ResNexus Innovation Online Booking Engine
    ResNexus Software - Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source.
    ResNexus Software - Over 100+ Powerful Reports

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    Reviews

    Overall rating

    4.8 /5
    (387)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have ResNexus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 387
    Oscar
    Oscar
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    An easy way to manage your hotel

    Reviewed on 2021-08-29

    It has been a Great software, I’ve been using this for over a year now and I can say that it has...

    It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

    Pros

    I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

    Cons

    It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

    Response from ResNexus

    Oscar,

    Thank you so much for the wonderful review! We appreciate your business!

    Mindy
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Queen's Inn by the River

    Reviewed on 2023-06-12

    Using ResNexus has improved our ability to better service our guests. We can communicate with them...

    Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

    Pros

    Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

    Cons

    ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

    Alternatives Considered

    Cloudbeds and innRoad

    Reasons for Choosing ResNexus

    SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.

    Switched From

    Little Hotelier

    Reasons for Switching to ResNexus

    Overall functionality and system abilities, along with the cost. Price/value seemed there.

    Response from ResNexus

    Mindy,

    Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business!

    Greg
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    May be great for hotels but not for RV parks and campgrounds

    Reviewed on 2023-05-27

    I spent a nightmare year with ResNexus before switching back to my previous reservation software. ...

    I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.

    Pros

    Their website service is good with good support. The reservation software...not so much

    Cons

    Poor customer service, if you have a problem they'll "write a ticket" then forget about you

    Alternatives Considered

    Newbook

    Reasons for Choosing ResNexus

    to take advantage of third party bookings

    Reasons for Switching to ResNexus

    Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

    Response from ResNexus

    Greg,

    Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.

    Gareth
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    ResNexus - like hiring a whole software and hotel management team

    Reviewed on 2024-02-24

    Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and,...

    Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services.

    Pros

    ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging.

    Cons

    We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus.

    Response from ResNexus

    Garth,

    Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business!

    Tammy
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    My First Year with ResNexus in Review

    Reviewed on 2020-11-24

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with...

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

    Pros

    When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

    Cons

    Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

    Alternatives Considered

    Cloudbeds and Little Hotelier

    Reasons for Switching to ResNexus

    Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.

    Response from ResNexus

    Tammy,

    Thanks for your feedback! We appreciate you choosing ResNexus.

    Showing 5 reviews of 387 Read all reviews

    ResNexus FAQs

    Below are some frequently asked questions for ResNexus.

    ResNexus offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    ResNexus is available on monthly subscriptions. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $35 and scales, outlined below. Essentials: $35/mo +$3.50/unit avg. Professional: 58/mo +$5.25/unit avg. Premier: 69/mo +$6.00/unit avg.

    ResNexus has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ResNexus supports the following languages:

    English

    ResNexus supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ResNexus integrates with the following applications:

    authorize.net

    ResNexus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ResNexus.