Entrata
About Entrata
Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With a focus on driving operational efficiency through AI, automation, and flexible technology solutions including centralized leasing, property management companies have the freedom to operate the way that works best for them.
Entrata Layered Intelligence (ELI), Entrata’s AI solution, allows property owners and operators to generate resident emails in a few seconds, respond to reviews, create blogs, and translate language in maintenance requests. ELI is built into existing workflows, making it easy for every team member to access and use. Taking automation to the next level, ELI+ includes premium features such as Payments AI and Renewals AI. It can also have conversations with prospects over text, voice, and email, answering questions and scheduling tours to help properties maintain high engagement—even during their busiest times.
Entrata’s ResidentPortal gives residents 24/7 access to pay rent, submit work orders, and stay connected with their communities.
Homebody, Entrata’s resident-facing brand, provides properties with the opportunity for win-win ancillary revenue and meaningful value to communities. Residents enjoy services that make their living experience better: Rent Reporting, Renters Insurance, Deposit Alternative, and a marketplace of rewards. Homebody offers other insurance options, including auto, pet, life, jewelry, and several more. And for property teams, Homebody makes getting renters insurance part of the leasing process, resulting in more residents getting the coverage they need to meet every property’s insurance requirement.
Entrata Business Intelligence helps properties visualize and synthesize massive and complex datasets, leading to better business decisions and results. Teams can drill down into property data to identify trends, problem areas, and opportunities to streamline operations and boost efficiency.In addition, properties use Entrata’s extensive data to accurately plan their marketing spend with Lead-to-Lease Intelligence.
Entrata also has other solutions for marketing & leasing, centralization, revenue management, reporting, utilities, and insurance. Its cutting-edge Procure to Pay Solutions align and automate all procure-to-pay processes within one environment. Plus, operators enjoy accounting solutions with automated workflows and a CRM that increases lead-to-lease velocity and provides critical insights into their leasing funnel.
Entrata’s platform spans the Multifamily, Student, Military, Commercial, and Affordable House segments and currently powers 4.5 million homes around the globe.
Learn more about how Entrata can improve efficiency from site-level to C-level at Entrata.com.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English, Spanish
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images





Features
Total features of Entrata: 64
Alternatives
Rent Manager

OneDrive

NetSuite

Knock

Reviews
Already have Entrata?
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- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One Stop Shop of Property Management Software
Reviewed on 2020-05-26
Overall Entrata is a great software and the best that I have used in my 7 years in property...
Overall Entrata is a great software and the best that I have used in my 7 years in property management.
Pros
The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.
Cons
Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best software for Residential leasing & accounting
Reviewed on 2024-05-24
Overall it's been great. I really like this software because it's made my job so much easier and...
Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.
Pros
User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).
Cons
Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Not ready for BTR construction
Reviewed on 2023-07-28
Pros
It is easy to use and easy to figure out.
Cons
* I want to see phone numbers on the search...don't make me open the file just to get the phone number. * I want to see the address for each home and it should show on work orders.<BTR>* Email integration does not make sense to me. I get the original email and then a copy in my inbox but I've got to reply inside Entrada. Since Entrada is web based and so is my email...link?
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Thank God It's Not RealPage
Reviewed on 2024-09-10
Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The...
Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.
Pros
Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.
Cons
How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best PM software on the market
Reviewed on 2024-05-24
Excellent. I can always get help and answers immediately when needed
Excellent. I can always get help and answers immediately when needed
Pros
Easy to set-up, customer service is amazing, affordable compare to other platforms.
Cons
Set-up can be challenging as there are so many options.
Alternatives Considered
ResManReasons for Choosing Entrata
Cost and ability to customize the platform. Entrata’s customer service helpline.Switched From
RealPageReasons for Switching to Entrata
Cost, platform, customer service helplineEntrata FAQs
Below are some frequently asked questions for Entrata.Q. What type of pricing plans does Entrata offer?
Entrata offers the following pricing plans:
- Free Trial: Not Available
Contact Entrata directly for pricing information.
Q. Who are the typical users of Entrata?
Entrata has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Entrata support?
Entrata supports the following languages:
English, Spanish
Q. Does Entrata support mobile devices?
Entrata supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Entrata integrate with?
Entrata integrates with the following applications:
Domo, Google Analytics 360, RealPage
Q. What level of support does Entrata offer?
Entrata offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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