About Entrata
Entrata is a cloud-based property management solution, which helps real estate businesses streamline accounting, purchases, and leases for multiple properties. Key features include budgeting, transaction posting, progress tracking, lead conversion, vendor management, and document storage.
The application enables supervisors to manage tenants, calculate rent escalations & renewals, and generate sales reports. Marketing teams can use Entrata to drive targeted campaigns, capture leads and monitor page traffic via a centralized dashboard. Using the accounting module, employees can maintain a chart of accounts, create invoices and track payments and reconciliations in real-time. The solution also lets property managers provide housing facilities to students and match roommates based on visitor preferences, area of study, and amenities required.
Entrata offers API-based and third-party integrations with various platforms such as Intuit MRI, Sage Timberline RM, ApartmentRatings, Google Analytics, Adobe Omniture, Apex Billing Solutions, BuildingLink, Engrain, Sprout Marketing, and more. The application also comes with a resident portal, which lets owners process rent, track work order progress, and view community updates.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English, Spanish
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Entrata: 54
Alternatives
Quickbooks Online
RealPage
Yardi Document Management
AppFolio Property Manager
Reviews
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- Industry: Real Estate
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good operational management tool
Reviewed on 1/25/2021
i enjoy using the software. it is very useful. we have been noticing a high volume of user related...
i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident
Pros
simplified solution for our daily operational needs
Cons
the software can present challenges in our daily usage at times. some of the issues might be permission based related features also
- Industry: Real Estate
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Makes most tasks simpler but some things should be rethought
Reviewed on 10/31/2022
Overall a nice software package to work with but customer service can be extremely slow to respond...
Overall a nice software package to work with but customer service can be extremely slow to respond to tickets and sometimes seems to take excessively long to offer a resolution to same. Would like to see them pack in more features such as the ability to require the attachment of items to lease documentation as part of the signing process.
Pros
Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.
Cons
I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Great software, but needs to improve on work order tracking
Reviewed on 8/15/2022
Decent
Decent
Pros
Entrata is easy to use and close out work orders.
Cons
It would be great if you guys could send TiVo calls to residents and also track work orders through issue rather than the tenant or unit number.
- Industry: Accounting Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Customer Support is iffy
Reviewed on 10/31/2022
Pros
I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.
Cons
Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Entrata
Reviewed on 10/31/2022
Pros
Entrata has a lot of options and is fairly easy to use once you get the hang of it. Support is always quick to get a hold of when calling and they answer or make sure you understand the answers first.
Cons
A lot of things seem to be almost like a domino effect where if you choose one thing everything down the row is set and it's very moldable to adjust. I know this makes things easy with almost one or two clicks. I have sent in some request feature ideas but I have not seen them on their update emails yet.
Entrata FAQs
Below are some frequently asked questions for Entrata.Q. What type of pricing plans does Entrata offer?
Entrata offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Contact Entrata for a customized quote.
Q. Who are the typical users of Entrata?
Entrata has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Entrata support?
Entrata supports the following languages:
English, Spanish
Q. Does Entrata support mobile devices?
Entrata supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Entrata integrate with?
Entrata integrates with the following applications:
Domo, Google Analytics 360, RealPage
Q. What level of support does Entrata offer?
Entrata offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Entrata.
