About Entrata

Entrata is a cloud-based property management solution, which helps real estate businesses streamline accounting, purchases, and leases for multiple properties. Key features include budgeting, transaction posting, progress tracking, lead conversion, vendor management, and document storage.

The application enables supervisors to manage tenants, calculate rent escalations & renewals, and generate sales reports. Marketing teams can use Entrata to drive targeted campaigns, capture leads and monitor page traffic via a centralized dashboard. Using the accounting module, employees can maintain a chart of accounts, create invoices and track payments and reconciliations in real-time. The solution also lets property managers provide housing facilities to students and match roommates based on visitor preferences, area of study, and amenities required.

Entrata offers API-based and third-party integrations with various platforms such as Intuit MRI, Sage Timberline RM, ApartmentRatings, Google Analytics, Adobe Omniture, Apex Billing Solutions, BuildingLink, Engrain, Sprout Marketing, and more. The application also comes with a resident portal, which lets owners process rent, track work order progress, and view community updates.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Entrata Software - Automated workflows that allow you to put Entrata to work for you.
Entrata Software - Entrata PM Software combines all your property accounting functions into one intuitive interface.
Entrata Software - Lead management.
Entrata Software - Open API
Entrata Software - Single Sign-On
View 6 more
Entrata video
Entrata Software - Automated workflows that allow you to put Entrata to work for you.
Entrata Software - Entrata PM Software combines all your property accounting functions into one intuitive interface.
Entrata Software - Lead management.
Entrata Software - Open API
Entrata Software - Single Sign-On

Features

Total features of Entrata: 54

  • ACH Payment Processing
  • API
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Contact Management Software
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Management Software
  • Financial Reporting Software
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management Software
  • Lease Management Software
  • Lease Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing Software
  • Portfolio Management
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Task Management Software
  • Tax Management Software
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Vacancy Management
  • Vendor Management Software
  • Web-based Deployment
  • Website Management
  • Work Order Management

Alternatives

Quickbooks Online

4.3
#0 Alternative to Entrata
QuickBooks Online is a complete small business accounting solution which allows users to manage all their financial...

RealPage

4.1
#1 Alternative to Entrata
RealPage is a cloud-based property management solution designed to help medium to large businesses organize and store...

Yardi Document Management

5
#2 Alternative to Entrata
Increase productivity and collaboration with secure, centralized document storage. O365 integration and automatic Yardi...

AppFolio Property Manager

4.5
#3 Alternative to Entrata
AppFolio supports modern residential, commercial, student housing, and HOA property managers with online portals and...

Reviews

Overall rating

4.4 /5
(165)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.3/5

Already have Entrata?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 165
Keith
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good operational management tool

Reviewed on 1/25/2021

i enjoy using the software. it is very useful. we have been noticing a high volume of user related...

i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Pros

simplified solution for our daily operational needs

Cons

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

stephen
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Makes most tasks simpler but some things should be rethought

Reviewed on 10/31/2022

Overall a nice software package to work with but customer service can be extremely slow to respond...

Overall a nice software package to work with but customer service can be extremely slow to respond to tickets and sometimes seems to take excessively long to offer a resolution to same. Would like to see them pack in more features such as the ability to require the attachment of items to lease documentation as part of the signing process.

Pros

Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.

Cons

I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.

Edward
Overall rating
  • Industry: Real Estate
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Great software, but needs to improve on work order tracking

Reviewed on 8/15/2022

Decent

Decent

Pros

Entrata is easy to use and close out work orders.

Cons

It would be great if you guys could send TiVo calls to residents and also track work orders through issue rather than the tenant or unit number.

Mabry
Overall rating
  • Industry: Accounting Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Customer Support is iffy

Reviewed on 10/31/2022

Pros

I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.

Cons

Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.

Ashley
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Entrata

Reviewed on 10/31/2022

Pros

Entrata has a lot of options and is fairly easy to use once you get the hang of it. Support is always quick to get a hold of when calling and they answer or make sure you understand the answers first.

Cons

A lot of things seem to be almost like a domino effect where if you choose one thing everything down the row is set and it's very moldable to adjust. I know this makes things easy with almost one or two clicks. I have sent in some request feature ideas but I have not seen them on their update emails yet.

Showing 5 reviews of 165 Read all reviews

Entrata FAQs

Below are some frequently asked questions for Entrata.

Entrata offers the following pricing plans:

Contact Entrata for a customized quote.

Entrata has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Entrata supports the following languages:

English, Spanish

Entrata supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Entrata integrates with the following applications:

Domo, Google Analytics 360, RealPage

Entrata offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Entrata.