About Entrata

Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With a focus on driving operational efficiency through AI, automation, and flexible technology solutions including centralized leasing, property management companies have the freedom to operate the way that works best for them.

Entrata Layered Intelligence (ELI), Entrata’s AI solution, allows property owners and operators to generate resident emails in a few seconds, respond to reviews, create blogs, and translate language in maintenance requests. ELI is built into existing workflows, making it easy for every team member to access and use. Taking automation to the next level, ELI+ includes premium features such as Payments AI and Renewals AI. It can also have conversations with prospects over text, voice, and email, answering questions and scheduling tours to help properties maintain high engagement—even during their busiest times.

Entrata’s ResidentPortal gives residents 24/7 access to pay rent, submit work orders, and stay connected with their communities.

Homebody, Entrata’s resident-facing brand, provides properties with the opportunity for win-win ancillary revenue and meaningful value to communities. Residents enjoy services that make their living experience better: Rent Reporting, Renters Insurance, Deposit Alternative, and a marketplace of rewards. Homebody offers other insurance options, including auto, pet, life, jewelry, and several more. And for property teams, Homebody makes getting renters insurance part of the leasing process, resulting in more residents getting the coverage they need to meet every property’s insurance requirement.

Entrata Business Intelligence helps properties visualize and synthesize massive and complex datasets, leading to better business decisions and results. Teams can drill down into property data to identify trends, problem areas, and opportunities to streamline operations and boost efficiency.In addition, properties use Entrata’s extensive data to accurately plan their marketing spend with Lead-to-Lease Intelligence.

Entrata also has other solutions for marketing & leasing, centralization, revenue management, reporting, utilities, and insurance. Its cutting-edge Procure to Pay Solutions align and automate all procure-to-pay processes within one environment. Plus, operators enjoy accounting solutions with automated workflows and a CRM that increases lead-to-lease velocity and provides critical insights into their leasing funnel.

Entrata’s platform spans the Multifamily, Student, Military, Commercial, and Affordable House segments and currently powers 4.5 million homes around the globe.
Learn more about how Entrata can improve efficiency from site-level to C-level at Entrata.com.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Entrata Software - Built to streamline the most business-critical functions of property management, Entrata's Core solution is designed to automate, streamline workflows, and provide actionable insights to align with operator’s needs and growth all from one single platform.
Entrata Software - The Homebody suite combines renters insurance, deposit alternatives, and rent reporting into one contract, vendor, and system report, enhancing the resident experience with meaningful services while generating ancillary revenue for property managers.
Entrata Software - Entrata's Layered Intelligence (ELI) uses AI across the Entrata OS to streamline workflows with features like generative content creation and AI-powered translations. ELI+ includes premium workflows for Payments, Renewals, and other Leasing engagements.
Entrata Software - Entrata’s Analytics provides all the data you need with easy-to-digest, templated dashboards that are already in your system and easily tailored to your business needs.
Entrata Software - With the use of integrated Punchout Catalog Purchasing, Vendor Compliance, automated Invoice Processing, and efficiency of Bill Pay, Entrata aligns Procure to Pay processes within one environment, leveraging AI to make things smooth, fast, and secure.
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Entrata video
Entrata video
Entrata Software - Built to streamline the most business-critical functions of property management, Entrata's Core solution is designed to automate, streamline workflows, and provide actionable insights to align with operator’s needs and growth all from one single platform.
Entrata Software - The Homebody suite combines renters insurance, deposit alternatives, and rent reporting into one contract, vendor, and system report, enhancing the resident experience with meaningful services while generating ancillary revenue for property managers.
Entrata Software - Entrata's Layered Intelligence (ELI) uses AI across the Entrata OS to streamline workflows with features like generative content creation and AI-powered translations. ELI+ includes premium workflows for Payments, Renewals, and other Leasing engagements.
Entrata Software - Entrata’s Analytics provides all the data you need with easy-to-digest, templated dashboards that are already in your system and easily tailored to your business needs.
Entrata Software - With the use of integrated Punchout Catalog Purchasing, Vendor Compliance, automated Invoice Processing, and efficiency of Bill Pay, Entrata aligns Procure to Pay processes within one environment, leveraging AI to make things smooth, fast, and secure.

Features

Total features of Entrata: 64

  • API
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Commission Management
  • Contact Management Software
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Electronic Payments
  • Equipment Management
  • Expense Tracking
  • Facility Asset Management
  • Faculty/Staff Management
  • Financial Management Software
  • Financial Reporting Software
  • For Commercial Real Estate
  • For Property Managers
  • For Real Estate
  • General Ledger
  • Insurance Management
  • Inventory Management Software
  • Invoice Management
  • Late Fee Calculation
  • Lead Management Software
  • Lease Management Software
  • Lease Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • Payment Processing Software
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reservations Management
  • Residential Properties
  • Task Management Software
  • Tax Management Software
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Vacancy Management
  • Vendor Management Software
  • Web-based Deployment
  • Website Management
  • Work Order Management

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4.6
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NetSuite

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#3 Alternative to Entrata
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Knock

4.8
#4 Alternative to Entrata
With best-in-class tools to improve occupancy and drive renewals, Knock is a CRM platform that’s purpose-built for...

Reviews

Overall rating

4.6 /5
(393)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

Already have Entrata?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 393
Quita
Quita
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One Stop Shop of Property Management Software

Reviewed on 2020-05-26

Overall Entrata is a great software and the best that I have used in my 7 years in property...

Overall Entrata is a great software and the best that I have used in my 7 years in property management.

Pros

The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.

Cons

Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

Elaine
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best software for Residential leasing & accounting

Reviewed on 2024-05-24

Overall it's been great. I really like this software because it's made my job so much easier and...

Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.

Pros

User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).

Cons

Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.

Robert
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Not ready for BTR construction

Reviewed on 2023-07-28

Pros

It is easy to use and easy to figure out.

Cons

* I want to see phone numbers on the search...don't make me open the file just to get the phone number. * I want to see the address for each home and it should show on work orders.<BTR>* Email integration does not make sense to me. I get the original email and then a copy in my inbox but I've got to reply inside Entrada. Since Entrada is web based and so is my email...link?

Nick
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank God It's Not RealPage

Reviewed on 2024-09-10

Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The...

Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.

Pros

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Cons

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

Carrie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best PM software on the market

Reviewed on 2024-05-24

Excellent. I can always get help and answers immediately when needed

Excellent. I can always get help and answers immediately when needed

Pros

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Cons

Set-up can be challenging as there are so many options.

Alternatives Considered

ResMan

Reasons for Choosing Entrata

Cost and ability to customize the platform. Entrata’s customer service helpline.

Switched From

RealPage

Reasons for Switching to Entrata

Cost, platform, customer service helpline
Showing 5 reviews of 393 Read all reviews

Entrata FAQs

Below are some frequently asked questions for Entrata.

Entrata offers the following pricing plans:

  • Free Trial: Not Available

Contact Entrata directly for pricing information.

Entrata has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Entrata supports the following languages:

English, Spanish

Entrata supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Entrata integrates with the following applications:

Domo, Google Analytics 360, RealPage

Entrata offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Entrata.