Motive
About Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, & delivery.
Visit gomotive.com to learn more.
Key benefits of Motive
- Real-time GPS tracking for drivers, vehicles, high-value assets, and geofenced locations from a single dashboard. View
current traffic conditions for added context and ETA accuracy.
- Review location history and view video footage to verify where drivers were and when.
- Identify high-risk drivers with customizable Driver Scorecards and protect yourself with video footage when an accident
occurs with fully-integrated dashcams.
- Easy-to-use compliance including DVIRs, IFTA, and the #1 rated ELD solution.
- Streamline driver communication with instant messaging. Send photos, documents, and dispatch/job information.
- Reduce fuel usage with idle time reporting, prevent breakdowns with vehicle diagnostics alerts, and save money with
built-in 4G LTE WiFi.
- Easily integrate with your other solutions through the Motive App Marketplace
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of use for all to use
Reviewed on 2022-07-09
Pros
It's easy and convenient to use I think all can benefit from the importance of this device
Cons
Nothing really I actually like the device so nothing to not like
Response from Motive
Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at [email protected]. The hiring team will reach out to you if there are any suitable vacancies.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Customer service is no good
Reviewed on 2024-01-15
Customer service reps are hard to understand due to them not speaking clear English.
Customer service reps are hard to understand due to them not speaking clear English.
Pros
I liked the app and how easy it was to access everything.
Cons
I disliked the gas card. You have to pay it back every other day instead at the end of the week.
Response from Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
They committed fraud with my bank account
Reviewed on 2024-04-23
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when...
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt
Pros
That I was able to make a payment once a year without auto pay.
Cons
They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
High quality, great features and reports, and easy to use.
Reviewed on 2024-10-11
Support from Motive has been great. They have good training and technical documentation. ...
Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Pros
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Cons
I haven't really found any negatives so far.
Response from Motive
Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Gary Smith
Motive Support
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Think Twice before getting Motive
Reviewed on 2024-01-27
Difficult using the system and getting help
Difficult using the system and getting help
Pros
Motive us hard to use and it not user friendly
Cons
The customer service was not the best nor was the log book
Response from Motive
Thank you for the wonderful review, Tatiana! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Motive FAQs
Below are some frequently asked questions for Motive.Q. What type of pricing plans does Motive offer?
Motive offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Motive?
Motive has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Motive support?
Motive supports the following languages:
English, French, Spanish
Q. Does Motive support mobile devices?
Motive supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Motive integrate with?
Motive integrates with the following applications:
DriveCam, Fleetio, Marketo Engage
Q. What level of support does Motive offer?
Motive offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Motive.
- Safety Management Software
- Spend Management Software
- Fleet Management Software
- Trucking Software
- Logbook Software
- GPS Tracking Software
- Freight Software
- Transportation Dispatch Software
- Fuel Management Software
- Service Dispatch Software
- Route Planning Software
- Transportation Management Software
- Location Intelligence Software
- Logistics Software
- Delivery Management Software
- Field Service Management Software
