About Weave

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Key benefits of Weave

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Devices

Business size

S M L

Images

Weave Messaging
Weave Customer Insights
Weave Analytics
Weave Payments
Weave Scheduling
Weave Realtime Monitoring
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Weave video
Weave screenshot: Weave Messaging Weave screenshot: Weave Customer Insights Weave screenshot: Weave Analytics Weave screenshot: Weave Payments Weave screenshot: Weave Scheduling Weave screenshot: Weave Realtime Monitoring

Features

Total features of Weave: 53

  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Audio Calls
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Management
  • Confirmation/Reminders
  • Contact Management Software
  • Customer Accounts
  • Customizable Reports
  • Dashboard Software
  • Discussions / Forums
  • Email Alerts
  • Financial Analysis
  • Financial Management Software
  • Frequency-Based Tasks
  • IVR / Voice Recognition
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Product Catalog
  • Progress Tracking
  • Project Management Software
  • Push Notifications Software
  • Real Time Notifications
  • Recurring Tasks
  • Reporting & Statistics
  • Review Request
  • Role-Based Permissions
  • Sales Automation
  • Sales Forecasting Software
  • Sales Trend Analysis
  • Search/Filter
  • Task Management Software
  • Task Progress Tracking
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Visual Analytics
  • Voice Mail
  • Website Management
  • Workflow Management Software

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Reviews

Overall rating

4.4 /5
(171)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
3.9/5

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Showing 5 reviews of 171
Rebekah R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the best things we have done for our practice!

Reviewed on 2019-02-23

Our experience has been great. Customer service is easily accessible and ready to help you. It has...

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Pros

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Cons

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Bryan M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great product, support is lacking

Reviewed on 2020-03-25

Good, we love the features and functionality. We use it everyday and our practice has greatly...

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Erica L.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Hands off reminders and easy communication

Reviewed on 2021-03-24

Great reminder system!

Great reminder system!

Pros

The text-chat feature is very convenient and lets the patient know we are personally texting with them.

Cons

The customer service is slow. I like the chat option, but I've been in que for over 30 minutes occasionally. And I wish they offered reminder phone calls as well.

Kelly G.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

When my phone number was transported over to Weave they did not have my number working for 2...

Reviewed on 2019-11-27

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up...

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Nate G.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

EASY and AWESOME

Reviewed on 2021-02-10

Overall, I would recommend Weave! Very important for me to be able to connect so closely with my...

Overall, I would recommend Weave! Very important for me to be able to connect so closely with my patients. It is a necessity today to be able to connect with everyone. I would highly recommend.

Pros

I really really love Weave for my dental office. It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this. It is so important to be able to connect with all of my patients. It is great to be able to communicate on the weekends if needed. It is great to be able to see my schedule, send review links, and also to send texts.

Cons

The support is lacking for this company. I REALLY like the company and the features that they offer! HOWEVER, the support team is severely lacking. I am amazing that they can offer a good product, but then lack in the support sector. Unfortunate.

Showing 5 reviews of 171 Read all reviews

Weave FAQs

Below are some frequently asked questions for Weave.

Weave offers the following pricing plans:

  • Starting from: US$1.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Weave directly for pricing information.

We do not have any information about Weave features

Weave has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Weave supports

Weave supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Weave has

Weave offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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