Weave

Hippa compliant, Chat features, simple interface, all-in-one product

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

The Phones because they are GREAT! They come with Flat screens on them so it allows you to view and check who is calling from a ways away from the phone. You can customize the phones to work together with all the other lines in the office. I love the communication system we can chat to staff when patients are here or when they need assistants in the back we are able to discuss and arrange the next patient without anyone knowing or moving from their desk.

The only cons I have seen in 6 months using weave is that we need and should have asked for two credit card machines instead of only accepting one for our office. It can be tricky with keeping it connected when multiple users are accessing it.