About Weave

Weave is an all-in-one communication platform made to make customer communication easier. Last year Weave won a Dentaltown Townie Choice Award® for Best Patient Communication System and was named a Best Healthcare Technology Solution Finalist for SIIA CODiE Awards. To learn more about Weave’s culture and career opportunities, visit getweave.com/newsroom.


Key benefits of Weave

• Weave helps small businesses view pertinent customer information like name, phone number, upcoming appointments, past due balances, and family members as soon as they call in.

• Weave lets small businesses send fully customizable and automated appointment reminders, recall reminders and review reminders via text or email.

• Weave lets small businesses send text reminders with secure pay links to their customers as an easy and convenient payment option.

• Weave lets small businesses send digital forms to their customers that they can fill out before their appointment.
Weave provides small businesses with an integrated online scheduling tool that their customers can use to schedule appointments without having to call in or send a text.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening stores at a new location.


Images

Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.
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Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.

Not sure about Weave? Compare with a popular alternative

Weave

4.2 (428)
VS.
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Starting Price

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Pricing Options

Free version
Free trial
Free version
Free trial

Features

117
137

Integrations

No integrations found
125

Ease of Use

4.3 (428)
4.7 (634)

Value for Money

3.9 (428)
4.5 (634)

Customer Service

3.6 (428)
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Reviews

Overall rating

4.2 /5
(428)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
3.6/5

Already have Weave?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 428
Grace
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

new Weave user

Reviewed on 2020-01-29

We had several issues when initializing the phone system. I wouldn't mention this if the issues had...

We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.

Pros

We like how it incorporates all communications into one platform that ties into our software system.

Cons

It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer

Alternatives Considered

Demandforce and Reliant Parking

Reasons for Choosing Weave

the phone service and caller ID was included in the WEAVE system

Switched From

Solutionreach

Reasons for Switching to Weave

the phone system and caller ID
Roxane
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good software, poor support and customer service!

Reviewed on 2022-05-25

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Pros

The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.

Cons

Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.

Courtney
Overall rating
  • Industry: Veterinary Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Nightmare

Reviewed on 2022-03-22

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day...

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.

Pros

Team chat feature, I like that I can message an employee individually instead of the the whole group.

Cons

Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having….
1. If a client tries to send a long text message, we won’t receive it.
2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be.
3. Phones will power off.
4. Our surgical reminder texts won’t send.
5. Some clients won’t receive the overdue vaccine texts.
6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold.
7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance.
8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect.
9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).

Patricia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave review for dental office

Reviewed on 2022-06-01

Great. It may be pricier than other programs, but I save a lot using the voip program so in the...

Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs

Pros

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

Cons

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Nicole
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great value for the money!

Reviewed on 2022-06-01

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity...

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.

Pros

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

Cons

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

Showing 5 reviews of 428 Read all reviews

Weave FAQs

Below are some frequently asked questions for Weave.

Weave offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Weave directly for pricing information.

Weave has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Weave supports the following languages:

English

Weave supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Weave has

Weave offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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