About Weave

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Weave

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.
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Weave video
Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool. Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible. Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients. Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time. Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.

Features

Total features of Weave: 51

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audio Calls
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Chat/Messaging
  • Client Management
  • Confirmation/Reminders
  • Contact Management Software
  • Customer Experience Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Software
  • Data Visualization Software
  • Discussions / Forums
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • For Small Businesses
  • IVR / Voice Recognition
  • Mobile Access
  • Mobile Alerts
  • Negative Feedback Management
  • PBX
  • Progress Tracking
  • Project Management Software
  • Ratings / Reviews
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Task Progress Tracking
  • Text Analysis Software
  • Third Party Integrations
  • To-Do List
  • Visual Analytics
  • Voice Mail
  • Workflow Management Software

Alternatives

Webex

4.4
#1 Alternative to Weave
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

Zoho CRM

4.2
#2 Alternative to Weave
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Bitrix24

4.0
#3 Alternative to Weave
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

Zendesk

4.4
#4 Alternative to Weave
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4.3 /5
(184)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
3.7/5

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Showing 5 reviews of 184
Annelise K.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Essential for business

Reviewed on 2021-07-28

Pros

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Cons

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Bryan M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great product, support is lacking

Reviewed on 2020-03-25

Good, we love the features and functionality. We use it everyday and our practice has greatly...

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Alternatives Considered

Lighthouse 360 and Solutionreach

Reasons for Choosing Weave

Weave gave more functionality at a better price than our old phone system and the Dentrix bundle we were using before.

Reasons for Switching to Weave

They replaced our phone system at a better price than our old phone system, plus the software features. None of the other products I considered had the potential to replace the phone system.
Sam T.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Great Product. Support Absolutely is the Worse.

Reviewed on 2021-09-16

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue...

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Pros

Hippa compliant, Chat features, simple interface, all-in-one product

Cons

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Alternatives Considered

Ooma Office

Reasons for Switching to Weave

Hippa Compliancy.
Kelly G.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

When my phone number was transported over to Weave they did not have my number working for 2...

Reviewed on 2019-11-27

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up...

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Lacee F.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave System

Reviewed on 2021-08-10

Our business has loved our weave experience overall!! We changed merchant carries to save on credit...

Our business has loved our weave experience overall!! We changed merchant carries to save on credit card charges, its streamlines the system and allows us to communicate with patients and staff while all on one site. Its a great system that allows us to remain in contact with everyone at all times.

Pros

The Phones because they are GREAT! They come with Flat screens on them so it allows you to view and check who is calling from a ways away from the phone. You can customize the phones to work together with all the other lines in the office. I love the communication system we can chat to staff when patients are here or when they need assistants in the back we are able to discuss and arrange the next patient without anyone knowing or moving from their desk.

Cons

The only cons I have seen in 6 months using weave is that we need and should have asked for two credit card machines instead of only accepting one for our office. It can be tricky with keeping it connected when multiple users are accessing it.

Showing 5 reviews of 184 Read all reviews

Weave FAQs

Below are some frequently asked questions for Weave.

Weave offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Weave directly for pricing information.

Weave has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Weave supports the following languages:

English

Weave supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Weave has

Weave offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for Weave.