About Repair-CRM
Repair-CRM is a field service management solution designed to help small to large businesses such as HVAC, landscaping, home inspection, and cleaning with inventory and asset management. Key features include task assignment, GPS tracking, feedback collection, signature capture, and contact management.
Repair-CRM helps supervisors schedule jobs for technicians and track locations in real-time with GPS technology. Using barcode scanning fucntionality, managers can track inventory, monitor consumption usage, and access equipment or customer information relative to the item. Administrators can use Repair-CRM to set role-based permissions and assign client groups to technicians.
Repair-CRM comes with a customer relationship management (CRM) module, which enables users to collect and store multiple contacts and address details for team members. Coordinators can use the app to create work orders for staff, record site issues, add photos and send notifications to customers via email. Customers can send daily feedback, enabling supervisors to maintain scoreboards and completed work ratings.
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, Spanish
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Repair-CRM: 51
Alternatives
Microsoft Excel
Less Paper
FieldPulse
ServiceWorks
Reviews
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- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use with our Zebra barcode terminal
Reviewed on 6/18/2019
Pros
We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.
Cons
Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!
Response from E-Software
Thank you Robert, we are glad you like it!
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Repair CRM is great for field technicians
Reviewed on 6/24/2019
Easy to use Mobil app which helps speed up the Admin-time in the office.
Easy to use Mobil app which helps speed up the Admin-time in the office.
Pros
It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).
Cons
Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.
Alternatives Considered
Microsoft ExcelReasons for Switching to Repair-CRM
Much easier to use on the phone.Response from E-Software
Thank you Peter! It was fun working with you guys!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Repair CRM review
Reviewed on 1/24/2023
Pros
After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.
Cons
So far I haven't really found any problems.
Response from E-Software
Thank you very much! We are trying to be as flexible as possible!
- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Overall Effective
Reviewed on 5/16/2021
Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work...
Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.
Pros
Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.
Cons
The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Faster dispatching, with less phone calls
Reviewed on 12/22/2022
Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each...
Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!
Pros
At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now
Cons
Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is
Response from E-Software
That is exactly what our software is built for! We also learned a lot from you guys.
Repair-CRM FAQs
Below are some frequently asked questions for Repair-CRM.Q. What type of pricing plans does Repair-CRM offer?
Repair-CRM offers the following pricing plans:
- Starting from: US$19.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
$19 per month, for 1 user $39 per month, for up to 5 users $59 per month, for up to 10 users $99 per month, for up to 20 users
Q. Who are the typical users of Repair-CRM?
Repair-CRM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Repair-CRM support?
Repair-CRM supports the following languages:
English, Spanish
Q. Does Repair-CRM support mobile devices?
Repair-CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Repair-CRM integrate with?
Repair-CRM integrates with the following applications:
QuickBooks
Q. What level of support does Repair-CRM offer?
Repair-CRM offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, Chat
Related categories
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