About Repair-CRM

Repair-CRM is a field service management solution designed to help small to large businesses such as HVAC, landscaping, home inspection, and cleaning with inventory and asset management. Key features include task assignment, GPS tracking, feedback collection, signature capture, and contact management.

Repair-CRM helps supervisors schedule jobs for technicians and track locations in real-time with GPS technology. Using barcode scanning fucntionality, managers can track inventory, monitor consumption usage, and access equipment or customer information relative to the item. Administrators can use Repair-CRM to set role-based permissions and assign client groups to technicians.

Repair-CRM comes with a customer relationship management (CRM) module, which enables users to collect and store multiple contacts and address details for team members. Coordinators can use the app to create work orders for staff, record site issues, add photos and send notifications to customers via email. Customers can send daily feedback, enabling supervisors to maintain scoreboards and completed work ratings.

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Supported Languages

English, Spanish

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Repair-CRM Software - Repair-CRM live map of technicians screenshot
Repair-CRM Software - Repair-CRM signature capture screenshot
Repair-CRM Software - Repair-CRM dispatching screenshot
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Repair-CRM video
Repair-CRM Software - Repair-CRM live map of technicians screenshot
Repair-CRM Software - Repair-CRM signature capture screenshot
Repair-CRM Software - Repair-CRM dispatching screenshot

Features

Total features of Repair-CRM: 51

  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Barcode/Ticket Scanning
  • CRM Software
  • Calendar Management
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Portal
  • Data Import/Export
  • Dispatch Management
  • Electronic Signature
  • Equipment Tracking
  • For HVAC Companies
  • For Handyman Industry
  • For Plumbing Industry
  • GPS
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Online Time Clock
  • Preventive Maintenance Software
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking Software
  • Work History
  • Work Order Creation
  • Work Order Management

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Microsoft Excel

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Reviews

Overall rating

4.9 /5
(11)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support Software
4.9/5

Already have Repair-CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 11
Csarnai
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use with our Zebra barcode terminal

Reviewed on 6/18/2019

Pros

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Cons

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Response from E-Software

Thank you Robert, we are glad you like it!

Peter
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Repair CRM is great for field technicians

Reviewed on 6/24/2019

Easy to use Mobil app which helps speed up the Admin-time in the office.

Easy to use Mobil app which helps speed up the Admin-time in the office.

Pros

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Cons

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Alternatives Considered

Microsoft Excel

Reasons for Switching to Repair-CRM

Much easier to use on the phone.

Response from E-Software

Thank you Peter! It was fun working with you guys!

Željko
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Repair CRM review

Reviewed on 1/24/2023

Pros

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

Cons

So far I haven't really found any problems.

Response from E-Software

Thank you very much! We are trying to be as flexible as possible!

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Overall Effective

Reviewed on 5/16/2021

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work...

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

Pros

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

Cons

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Norbert
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Faster dispatching, with less phone calls

Reviewed on 12/22/2022

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each...

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!

Pros

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

Cons

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Response from E-Software

That is exactly what our software is built for! We also learned a lot from you guys.

Showing 5 reviews of 11 Read all reviews

Repair-CRM FAQs

Below are some frequently asked questions for Repair-CRM.

Repair-CRM offers the following pricing plans:

$19 per month, for 1 user $39 per month, for up to 5 users $59 per month, for up to 10 users $99 per month, for up to 20 users

Repair-CRM has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Repair-CRM supports the following languages:

English, Spanish

Repair-CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Repair-CRM integrates with the following applications:

QuickBooks

Repair-CRM offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Repair-CRM.