About Shopmonkey
Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.
Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.
Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.
Pricing starting from:
US$179.00/year
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$179.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Shopmonkey: 42
Alternatives
ARI
Rapid Recon
CompanyCam
Pipedrive
Reviews
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shop Monkey Review
Reviewed on 2019-10-04
Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes...
Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop.
When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business.
I will admit at the very beginning I found some things missing and with some struggles.
But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs.
I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software.
Pros
It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added.
Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running.
Cons
Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed.
Reporting was missing features and has been much improved.
Reasons for Switching to Shopmonkey
I will give you a quick idea of my background so what I say here has more weight. I left automotive to go into IT and was an IT engineer for 22 years before going back to automotive, so I have a very deep understanding of technology and software and knew what was best for me and my shop. I chose Look and Feel and newer generation of software platform to the others that where old software redesigned to look pretty, but because they are all build on older platform software they will have to rediscover and rebuild to get to the next generation software like shop monkey. I didn't want to have to go through that kind of transition later when the other companies realize they need to catch up and while in the middle of running a busy shop. so I went with one that was already built for the next generation of software.Thank you!- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shopmonkey Embraces Modern Customer Service Standards
Reviewed on 2020-08-14
Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed...
Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!
Pros
This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.
Cons
It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.
Alternatives Considered
Mobile Manager ProReasons for Choosing Shopmonkey
Because who wants to use a dinosaur when they could use a high-performance supercar. Not even an exaggeration.Reasons for Switching to Shopmonkey
Because Shopmonkey isn't an add-on and their customer service is A+. When you are using a dinosaur, you don't want to improve your experience by mounting a smaller dinosaur and having the smaller dinosaur ride the bigger older dinosaur.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Customer support is slow and/or unresponsive, concerns are not addressed/rectified
Reviewed on 2023-09-12
Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and...
Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and no implementation of upgrades seem to happen. I have 1 basic functionality problem that I've mentioned several times, no response or attention given to it whatsoever... seems they are looking into launching Shopmonkey 2.0 with upgrades that they should have been making along the way. I fully expect them to wait and charge more for the 2.0 version and then and only then will problems be solved that should have been addressed after numerous attempts to get the glitch corrected. I have basically given up hope that it will ever be addressed and I have begun the search for a software to replace this system, primarily due to the lack of customer service.
Pros
The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.
Cons
When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great customer service
Reviewed on 2020-06-13
Pros
Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.
Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.
Cons
Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Stellar Customer Service! Efficient and user friendly
Reviewed on 2020-01-02
Beyond excellent!
Beyond excellent!
Pros
First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions.
The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes.
Cons
Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense.
Shopmonkey FAQs
Below are some frequently asked questions for Shopmonkey.Q. What type of pricing plans does Shopmonkey offer?
Shopmonkey offers the following pricing plans:
- Starting from: US$179.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is available on monthly subscription basis. Basic Monkey - $124.99 per month Clever Monkey - $249.99 per month Genius Monkey - $424.99 per month Heavy Duty - Contact for pricing Contact Shopmonkey for Enterprise pricing details.
Q. Who are the typical users of Shopmonkey?
Shopmonkey has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shopmonkey support?
Shopmonkey supports the following languages:
English
Q. Does Shopmonkey support mobile devices?
Shopmonkey supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Shopmonkey integrate with?
Shopmonkey integrates with the following applications:
Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Shopmonkey offer?
Shopmonkey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Shopmonkey.
