About Shopmonkey

Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.

Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.

Pricing starting from:

US$124.99/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$124.99/month

  • Free Version
  • Free Trial
  • Subscription

Images

Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options
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Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options

Features

Total features of Shopmonkey: 48

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Software
  • Client Management
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Employee Scheduling Software
  • Estimating
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Reports
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

Shop Boss

4.4
#1 Alternative to Shopmonkey
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ALLDATA

4.1
#2 Alternative to Shopmonkey
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

Shopware

4.5
#3 Alternative to Shopmonkey
Shopware is an enterprise search software designed to help eCommerce businesses manage product data and automatically...

Mitchell RepairCenter

3.2
#4 Alternative to Shopmonkey
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

Reviews

Overall rating

4.9 /5
(182)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

Already have Shopmonkey?

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Showing 5 reviews of 182
Micah
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic software!

Reviewed on 2020-01-10

Pros

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

MOUSTAFA
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

M-TECH PERFORMANCE

Reviewed on 2021-07-07

Shopmonkey has been there for me since day one always Improving and always there to help or listen...

Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!

Pros

I LOVE EVERYTHING ABOUT THIS SOFTWARE.
It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software

Cons

My wife doesn’t like when i use it at home !
And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

Alternatives Considered

AutoVitals

Reasons for Choosing Shopmonkey

Needed a change all data does not even do a fraction of what Shopmonkey does

Switched From

ALLDATA

Reasons for Switching to Shopmonkey

Better customer communication and the 30 day free trial sells it self
Joshua
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

You do not own our history!

Reviewed on 2022-09-08

Not happy with the fact we cannot get accounts receivable of history from Shopmonkey since we have...

Not happy with the fact we cannot get accounts receivable of history from Shopmonkey since we have cancelled the subscription. WE OWN THE HISTORY!!! THEY ARE NOT GIVING ME ACCESS THE INFORMATION TO COLLECT FROM ACCOUNTS RECEIVABLE! HOW DO WE COLLECT WITHOUT THIS???

Pros

I liked the updated look of the software.

Cons

This is a software created by people who do not work in the automotive industry and do not know how a shop works.

Roger
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent shop management tool for any size shop!

Reviewed on 2022-06-30

Its great. Customer support is available almost immediately. Quick to help and covers almost any...

Its great. Customer support is available almost immediately. Quick to help and covers almost any scenario a shop may need. The communication interface for you and your customers is outstanding. Easy to send invoices and estimates and easy for the customer to view and approve.

Pros

Ease of use. Running reports, recording payments, communicating with customers, etc.

Cons

I'm a smaller shop but an advanced user. Alot of functions that I could utilize are only available to bigger shops who can afford large costs. Understandable but unfortunate for people like me.

Adrian
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Outstanding product and the best support team!

Reviewed on 2021-06-18

Really very good! The onboarding and support team is exceptional and they really listen to what you...

Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.

Pros

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop):

- Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer

- The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize.

- Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made

- Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing!

Can't recommend this product enough.

Cons

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.

Showing 5 reviews of 182 Read all reviews

Shopmonkey FAQs

Below are some frequently asked questions for Shopmonkey.

Shopmonkey offers the following pricing plans:

  • Starting from: US$124.99/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is available on monthly subscription basis. Basic Monkey - $124.99 per month Clever Monkey - $249.99 per month Genius Monkey - $424.99 per month Heavy Duty - Contact for pricing Contact Shopmonkey for Enterprise pricing details.

Shopmonkey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Shopmonkey supports the following languages:

English

Shopmonkey supports the following devices:

iPhone (Mobile), iPad (Mobile)

Shopmonkey integrates with the following applications:

QuickBooks Online Advanced, Quickbooks Online

Shopmonkey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Shopmonkey.