About Shopmonkey

Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.

Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.

Pricing starting from:

US$124.99/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$124.99/month

  • Free Version
  • Free Trial
  • Subscription

Images

Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options
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Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options

Features

Total features of Shopmonkey: 48

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Software
  • Client Management
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Employee Scheduling Software
  • Estimating
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Reports
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

ARI

4.5
#0 Alternative to Shopmonkey
ARI is a cloud-based auto repair software designed to help independent mechanics, mobile technicians, car dealers, and...

PodiumIO

5.0
#1 Alternative to Shopmonkey
PodiumIO is an all-in-one business management solution for home services such as maid services, car wash businesses,...

inFlow Inventory

4.6
#2 Alternative to Shopmonkey
inFlow Inventory is an all-in-one inventory and order management solution for small and medium businesses. We offer the...

Quickbooks Online

4.3
#3 Alternative to Shopmonkey
QuickBooks Online is a complete small business accounting solution which allows users to manage all their financial...

Reviews

Overall rating

4.9 /5
(188)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

Already have Shopmonkey?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 188
RYAN
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shopmonkey software for wrenching Ryan’s auto repair

Reviewed on 8/7/2021

I definitely highly recommend shop monkey and also recommend pairing it with a system like...

I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees

Pros

The ability to send and get estimates approved by cell phone and email

Cons

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

Alternatives Considered

Identifix and ALLDATA

Reasons for Choosing Shopmonkey

I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to it

Switched From

NAPA TRACS

Reasons for Switching to Shopmonkey

Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me
Frank
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shop Monkey is very easy to use in our auto repair shop.

Reviewed on 3/31/2020

We rolled out SM three months ago, moving from paper RO management to no paper. We did this with...

We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.

Pros

I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Cons

Need a good CRM to manage and reach our customers list.
Need to get the real World Pack order system connected.

Alternatives Considered

Shop Boss

Reasons for Choosing Shopmonkey

We were in the dark ages with customer contact & inter shop communication. Took a long..........time to write and RO, and to invoice and close it. I could write a list of fails on the old system.

Switched From

ALLDATA

Reasons for Switching to Shopmonkey

The interface with the work flow, appointments, ROs, and the invoice process, Digital inspections, Parts ordering in the RO, Customer communication, Ability to move an RO to invoice-appointment-process- and back, with no issues, can't mess up.
Joshua
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

You do not own our history!

Reviewed on 9/8/2022

Not happy with the fact we cannot get accounts receivable of history from Shopmonkey since we have...

Not happy with the fact we cannot get accounts receivable of history from Shopmonkey since we have cancelled the subscription. WE OWN THE HISTORY!!! THEY ARE NOT GIVING ME ACCESS THE INFORMATION TO COLLECT FROM ACCOUNTS RECEIVABLE! HOW DO WE COLLECT WITHOUT THIS???

Pros

I liked the updated look of the software.

Cons

This is a software created by people who do not work in the automotive industry and do not know how a shop works.

Ashley
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 5/21/2020

Pros

I really love the way Shopmonkey is easy to use. I have tried many other shop management systems and NONE are as simple as this one. I truly love the carfax integration, it makes life so much easier, and although there are other shop systems that also have this feature, it definitely wasn't as easy to use as Shopmonkey. In fact I had issues trying to access the carfax information in other systems. I also love the payment terminal, its very modern and easy to use. I am beyond pleased with Shopmonkey.

Cons

There is nothing that I really dislike about Shopmonkey. If I must say, one thing that would work well with the software is adding the option to not only add customer information but also company information. Adding a customer or company switch when adding a new customer would work well here. For Example, as a shop manager I work with a lot of other shops and fix some of their vehicles adding them into Shopmonkey can get complicated because they don't go by first or last name which is required to add a new customer.

Gary
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Working with the monkeys

Reviewed on 11/2/2021

copy and paste from 2 above , word to your mother . . . . .

copy and paste from 2 above , word to your mother . . . . .

Pros

The team on the intercom chat

The team has always been MORE than helpful in helping me understand how to operate this system , no matter how big or small of a problem i was having .

These 3 people stuck out to me in a BIG way, i am naming them in chronological order of my Shop monkey encounters

[SENSITIVE CONTENT]

Now i am NOT going to say these 3 people deserve a raise , because that would be insulting to the company and the individuals themselves . These 3 people need to be sitting at a table and making decisions for the sake of the company , as well as the consumer.

I make this decision based on their work ethic , their interaction with their customers, and their overall demeanor. As a small business owner / operator myself, I look for a certain head on a certain set of shoulders. They passed the tests. Do the company a favor and Bring these guys up , have them train the next generation, and set them at the company table with you guys . I would like to go into detail about EACH interaction with you guys. I CAN AND WILL justify every statement made about each interaction.

Cons

In my opinion , a " pay per feature " instead of the bundles packages . . . . . . . .i would buy more features TODAY , but the bundling is WACK

Alternatives Considered

Mitchell RepairCenter and ALLDATA

Reasons for Switching to Shopmonkey

Youtube and face book just kept ranting and raving about them
Showing 5 reviews of 188 Read all reviews

Shopmonkey FAQs

Below are some frequently asked questions for Shopmonkey.

Shopmonkey offers the following pricing plans:

  • Starting from: US$124.99/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is available on monthly subscription basis. Basic Monkey - $124.99 per month Clever Monkey - $249.99 per month Genius Monkey - $424.99 per month Heavy Duty - Contact for pricing Contact Shopmonkey for Enterprise pricing details.

Shopmonkey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Shopmonkey supports the following languages:

English

Shopmonkey supports the following devices:

iPhone (Mobile), iPad (Mobile)

Shopmonkey integrates with the following applications:

QuickBooks Online Advanced, Quickbooks Online

Shopmonkey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Shopmonkey.