--- description: Detailed reviews on KBPublisher based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare KBPublisher with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KBPublisher Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [KBPublisher](/software/120835/kbpublisher) # KBPublisher Canonical: https://www.getapp.ca/software/120835/kbpublisher Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/120835/kbpublisher?page=2) > KBPublisher is a cloud-based knowledge management solution, which helps businesses of all sizes share information with customers, employees and partners. The platform enables content managers to publish, as well as manage, white papers, user manuals, articles, business processes, FAQs, and more. > > Verdict: Rated **4.2/5** by 15 users. Top-rated for **Customer Support Software**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 15 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Double Jade - **Location**: Wilmington, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$198.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: KBPublisher cloud-hosted version • Essential - $19 per month (billed annually) / $25 per month (paid monthly) • Team - $39 per month (billed annually) / $49 per month (paid monthly) • Professional - $89 per month (billed annually) / $99 per month (paid monthly) • Enterprise - $179 per month (billed annually) / $199 per month (paid monthly) KBPublisher download version • Individual license - $198 • 5 license pack - $498 • 10 license pack - $798 • 20 license pack - $1298 • 30 license pack - $1798 • Unlimited site license pack - $2998 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Germany, United States ## Features - API - Catalog Management - Collaboration Tools - Content Library - Content Management System (CMS) Software - Document Management Software - Full Text Search - Knowledge Base Management - Self Service Portal - Single Sign On Software - Workflow Management Software ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.getapp.ca/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.ca/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.ca/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.ca/software/123167/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.getapp.ca/software/2050352/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "First-Class Knowledgebase: just add water" — 5.0/5 > **David** | *June 29, 2015* > > Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups. We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs. For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze. The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports. The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful. My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month. ----- ### "Best KB Hands Down" — 5.0/5 > **Johhny** | *March 15, 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. > > What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship. ----- ### "Decent product, limited in team capability; malicious support" — 3.0/5 > **Verified Reviewer** | *February 17, 2019* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. > > **Cons**: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. > > Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it. ----- ### "Great software package. Easy to use for administrator and users." — 4.0/5 > **Guido** | *May 4, 2015* > > We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them. We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with. ----- ### "More than a Wiki" — 5.0/5 > **Frank** | *June 30, 2015* > > KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/120835/kbpublisher?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/120835/kbpublisher) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data