About Tekmetric

The Tekmetric Shop Management System gives shop owners like you the power to grow their shops and the freedom to do more of what they love. Our complete, cloud-based system modernizes your repair business with an easy-to-navigate workflow that creates a 21st century customer experience. Check on shop metrics and repairs anytime, anywhere so that you can be there for your customers, your team, and your loved ones.

Tekmetric makes life easier for everyone involved in the repair process: it puts shop owners in the driver’s seat with access to key metrics in real time; it equips service advisors with the tools they need to facilitate the repair process and build trust with customers; it guides technicians to do the best job possible and cover each and every detail; and it gives drivers peace-of-mind—even when they need to step away from the shop. Thousands of shops across North America run on Tekmetric and lead the industry in customer care, shop profitability, and community involvement.

The Tekmetric Shop Management System is an all-in-one solution that seamlessly combines industry-leading integrations and cutting-edge features that shop owners can’t find anywhere else. Tekmetric has more than 30 Industry-leading integrations, including PartsTech, Kukui, WORLDPAC, Nexpart, MyShopManager, CARFAX, and The Back Office. Tekmetric’s API also gives shops the ability to use other preferred integrations so they can fine-tune their operations.

Let’s take a quick tour of Tekmetric’s streamlined workflow. Build trust, sell more repair work, and track declined jobs with customer profiles and notes. Pull up a complete history of the vehicle with integrated CARFAX vehicle history reports. Give customers a transparent view of necessary repair work by leveraging photos and videos in our intuitive, interactive digital vehicle inspection. Find a great deal on parts—fast—with built-in parts ordering from leading parts houses. Easily manage your repair process with an intuitive Job Board that tracks and traces all outstanding work. Provide clear insights and guidance to technicians with Tekmetric’s Tech Board so that all repairs are completed in a timely manner, and details don’t fall through the cracks. Respond to customer questions and update guests directly inside of Tekmetric’s user interface with Tekmessage True Two-Way Texting. Collect payment with Tekmerchant Text-to-Pay for a touchless, modern, customer experience.

Tekmetric also partners with some of the most reputable brands in the industry, including BG Products. Build credibility and sell more BG jobs with BG branded canned jobs in your Tekmetric Shop Management System dashboard.

Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. Founded in 2015 ,Tekmetric has provided fast and reliable customer service to shops from day one. Even now that Tekmetric has grown to a team of more than 50 people, our service philosophy of listening to customers has remained a core value. The Tekmetric customer success team started the Tekmetric User Group (TUG) in 2018 to create a community of users that could provide further insight into the tools and features they wanted to see within Tekmetric. We have a “No Contract” policy because we’re confident that our system will help you grow your shop and continuously add value to your business. We pride ourselves on providing an excellent customer service experience to auto repair shops so that they can provide an excellent customer service experience to drivers.

Together, shop owners and the Tekmetric team are accomplishing their shared mission to Drive the Auto Repair Industry Forward.

Pricing starting from:

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tekmetric

Key benefits of Tekmetric

The Tekmetric Shop Management System is a consolidated, all-in-one solution with an easy-to-navigate workflow.

- Find more freedom, flexibility, and time for what you love.
- Be there for your team, your customers, and your family.
- Grow your shop and maximize performance.
- Increase your average repair order, car count, and gross profit dollars.
- Make confident decisions backed by real-time business intelligence and easy-to-analyze reports.
- Seamlessly connect your processes, your team, and your customers.
- Integrate with industry-leading solutions like CARFAX, PartsTech, NexPart, and Kukui.
- Leverage Tekmetric’s built in API to integrate with even more solutions.
- Check on your shop anytime, from any device (Tekmetric is cloud-based).
- Decrease worry about losing your shop’s data (Tekmetric is AWS supported).
- Keep your shop up and running without hiccups. 99.99% network uptime means you won’t have to worry about system crashes.
- Build customer trust and loyalty with a modern approach to customer care, including a visual digital vehicle inspection and email & text notifications.
- Be heard. Our industry-leading customer success team prioritizes listening to customers’ needs.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tekmetric

Images

Tekmetric Software - Use photos and videos to communicate with your  customers about their vehicles.
Tekmetric Software - Get notified when parts arrive or get picked up.
Tekmetric Software - Get data-driven insights on your shop’s profits with repair order metrics.
Tekmetric Software - Text customers to easily request and track job approvals.
Tekmetric Software - Tailor your customer’s experience by understanding their history with lifetime statistics.
Tekmetric Software - Get paid fast by sending and tracking invoices via email or text.
View 7 more
Tekmetric video
Tekmetric Software - Use photos and videos to communicate with your  customers about their vehicles.
Tekmetric Software - Get notified when parts arrive or get picked up.
Tekmetric Software - Get data-driven insights on your shop’s profits with repair order metrics.
Tekmetric Software - Text customers to easily request and track job approvals.
Tekmetric Software - Tailor your customer’s experience by understanding their history with lifetime statistics.
Tekmetric Software - Get paid fast by sending and tracking invoices via email or text.

Features

Total features of Tekmetric: 37

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Customer Database
  • Customer History
  • Employee Scheduling Software
  • Estimating
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Reports
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

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Shop Boss

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Auto Repair Shop Management system for the Independent auto repair facility. Shop Boss Pro offers a web-based Shop...

Shopmonkey

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Reviews

Overall rating

4.9 /5
(85)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support Software
4.9/5

Already have Tekmetric?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 85
Christian
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic Automotive Shop Management System

Reviewed on 2019-07-30

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love...

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports.
If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it.
Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better.
Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone.
Digital inspections make it possible to show customers exactly what we see without them having to be at the shop.
The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly.
Complete reporting gives us the information we need to effectively manage the business.
Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Cons

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Response from Tekmetric

Christian, it's always a pleasure working with you and your dad.

Michael
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Why switch?

Reviewed on 2021-08-12

Being able to better direct time and energy . building custom reports and inspections.

Being able to better direct time and energy . building custom reports and inspections.

Pros

Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.

Cons

My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.

Response from Tekmetric

Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.

MARICELA
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Lacks MANY basic features

Reviewed on 2020-09-30

Customer service is on point in getting back to you but 4/5 request they just tell you they do not...

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Response from Tekmetric

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

Rickey
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product for automotive repair shop, highly recommended

Reviewed on 2021-08-12

Tekmetric was the best choice for our company. We were struggling to keep everything organized,...

Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us

Pros

User friendly
Did not take a rocket scientist to learn how to use this software.

Cons

Can't think of anything I don't like about this software

Response from Tekmetric

Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric.

Elijah
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best auto shop management software on the market today with the best team behind it!

Reviewed on 2021-08-12

Going to cloud based software was a game-changer. My entire team now uses the software and relies...

Going to cloud based software was a game-changer. My entire team now uses the software and relies on it for information sharing. We simply couldn't do that before. We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity.

Pros

The thing I love the most about Tekmetric is how quickly new hires can be proficient with the system. It is truly intuitive and anyone that can operate a web browser can be up and running the first day and fluent within a week.

Cons

Honestly, most of my pain points have been fixed. I started with Tekmetric when it was in beta and back then there were some significant weaknesses but they have been addressed. I really do not have an complaints. Probably the only think I miss even a little bit is integration with service info.

Showing 5 reviews of 85 Read all reviews

Tekmetric FAQs

Below are some frequently asked questions for Tekmetric.

Tekmetric offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Unlimited users per subscription. No contracts. Every plan includes: Repair Orders Appointments Inventory Orders/Returns Reporting Customers Vendors Canned Jobs Inspections Employees

Tekmetric has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Tekmetric supports the following languages:

English

Tekmetric supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Tekmetric integrates with the following applications:

Back Office Suite, Broadly, Flock, Kukui, MechanicAdvisor, MyShopManager, PartsTech, Podium, Repair Shop Solutions, Slack, SureCritic Reviews, autotext.me

Tekmetric offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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