Tekmetric

About Tekmetric

The Tekmetric Shop Management System gives shop owners like you the power to grow their shops and the freedom to do more of what they love. Our complete, cloud-based system modernizes your repair business with an easy-to-navigate workflow that creates a 21st century customer experience. Check on shop metrics and repairs anytime, anywhere so that you can be there for your customers, your team, and your loved ones.

Tekmetric makes life easier for everyone involved in the repair process: it puts shop owners in the driver’s seat with access to key metrics in real time; it equips service advisors with the tools they need to facilitate the repair process and build trust with customers; it guides technicians to do the best job possible and cover each and every detail; and it gives drivers peace-of-mind—even when they need to step away from the shop. Thousands of shops across North America run on Tekmetric and lead the industry in customer care, shop profitability, and community involvement.

The Tekmetric Shop Management System is an all-in-one solution that seamlessly combines industry-leading integrations and cutting-edge features that shop owners can’t find anywhere else. Tekmetric has more than 30 Industry-leading integrations, including PartsTech, Kukui, WORLDPAC, Nexpart, MyShopManager, CARFAX, and The Back Office. Tekmetric’s API also gives shops the ability to use other preferred integrations so they can fine-tune their operations.

Let’s take a quick tour of Tekmetric’s streamlined workflow. Build trust, sell more repair work, and track declined jobs with customer profiles and notes. Pull up a complete history of the vehicle with integrated CARFAX vehicle history reports. Give customers a transparent view of necessary repair work by leveraging photos and videos in our intuitive, interactive digital vehicle inspection. Find a great deal on parts—fast—with built-in parts ordering from leading parts houses. Easily manage your repair process with an intuitive Job Board that tracks and traces all outstanding work. Provide clear insights and guidance to technicians with Tekmetric’s Tech Board so that all repairs are completed in a timely manner, and details don’t fall through the cracks. Respond to customer questions and update guests directly inside of Tekmetric’s user interface with Tekmessage True Two-Way Texting. Collect payment with Tekmerchant Text-to-Pay for a touchless, modern, customer experience.

Tekmetric also partners with some of the most reputable brands in the industry, including BG Products. Build credibility and sell more BG jobs with BG branded canned jobs in your Tekmetric Shop Management System dashboard.

Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. Founded in 2015 ,Tekmetric has provided fast and reliable customer service to shops from day one. Even now that Tekmetric has grown to a team of more than 50 people, our service philosophy of listening to customers has remained a core value. The Tekmetric customer success team started the Tekmetric User Group (TUG) in 2018 to create a community of users that could provide further insight into the tools and features they wanted to see within Tekmetric. We have a “No Contract” policy because we’re confident that our system will help you grow your shop and continuously add value to your business. We pride ourselves on providing an excellent customer service experience to auto repair shops so that they can provide an excellent customer service experience to drivers.

Together, shop owners and the Tekmetric team are accomplishing their shared mission to Drive the Auto Repair Industry Forward.