Tekmetric

4.8 (98)
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Drive the Auto Repair Industry Forward

About Tekmetric

The Tekmetric Shop Management System gives shop owners like you the power to grow their shops and the freedom to do more of what they love. Our complete, cloud-based system modernizes your repair business with an easy-to-navigate workflow that creates a 21st century customer experience. Check on shop metrics and repairs anytime, anywhere so that you can be there for your customers, your team, and your loved ones.

Tekmetric makes life easier for everyone involved in the repair process: it puts shop owners in the driver’s seat with access to key metrics in real time; it equips service advisors with the tools they need to facilitate the repair process and build trust with customers; it guides technicians to do the best job possible and cover each and every detail; and it gives drivers peace-of-mind—even when they need to step away from the shop. Thousands of shops across North America run on Tekmetric and lead the industry in customer care, shop profitability, and community involvement.

The Tekmetric Shop Management System is an all-in-one solution that seamlessly combines industry-leading integrations and cutting-edge features that shop owners can’t find anywhere else. Tekmetric has more than 30 Industry-leading integrations, including PartsTech, Kukui, WORLDPAC, Nexpart, MyShopManager, CARFAX, and The Back Office. Tekmetric’s API also gives shops the ability to use other preferred integrations so they can fine-tune their operations.

Let’s take a quick tour of Tekmetric’s streamlined workflow. Build trust, sell more repair work, and track declined jobs with customer profiles and notes. Pull up a complete history of the vehicle with integrated CARFAX vehicle history reports. Give customers a transparent view of necessary repair work by leveraging photos and videos in our intuitive, interactive digital vehicle inspection. Find a great deal on parts—fast—with built-in parts ordering from leading parts houses. Easily manage your repair process with an intuitive Job Board that tracks and traces all outstanding work. Provide clear insights and guidance to technicians with Tekmetric’s Tech Board so that all repairs are completed in a timely manner, and details don’t fall through the cracks. Respond to customer questions and update guests directly inside of Tekmetric’s user interface with Tekmessage True Two-Way Texting. Collect payment with Tekmerchant Text-to-Pay for a touchless, modern, customer experience.

Tekmetric also partners with some of the most reputable brands in the industry, including BG Products. Build credibility and sell more BG jobs with BG branded canned jobs in your Tekmetric Shop Management System dashboard.

Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. Founded in 2015 ,Tekmetric has provided fast and reliable customer service to shops from day one. Even now that Tekmetric has grown to a team of more than 50 people, our service philosophy of listening to customers has remained a core value. The Tekmetric customer success team started the Tekmetric User Group (TUG) in 2018 to create a community of users that could provide further insight into the tools and features they wanted to see within Tekmetric. We have a “No Contract” policy because we’re confident that our system will help you grow your shop and continuously add value to your business. We pride ourselves on providing an excellent customer service experience to auto repair shops so that they can provide an excellent customer service experience to drivers.

Together, shop owners and the Tekmetric team are accomplishing their shared mission to Drive the Auto Repair Industry Forward.


Key benefits of Tekmetric

The Tekmetric Shop Management System is a consolidated, all-in-one solution with an easy-to-navigate workflow.

- Find more freedom, flexibility, and time for what you love.
- Be there for your team, your customers, and your family.
- Grow your shop and maximize performance.
- Increase your average repair order, car count, and gross profit dollars.
- Make confident decisions backed by real-time business intelligence and easy-to-analyze reports.
- Seamlessly connect your processes, your team, and your customers.
- Integrate with industry-leading solutions like CARFAX, PartsTech, NexPart, and Kukui.
- Leverage Tekmetric’s built in API to integrate with even more solutions.
- Check on your shop anytime, from any device (Tekmetric is cloud-based).
- Decrease worry about losing your shop’s data (Tekmetric is AWS supported).
- Keep your shop up and running without hiccups. 99.99% network uptime means you won’t have to worry about system crashes.
- Build customer trust and loyalty with a modern approach to customer care, including a visual digital vehicle inspection and email & text notifications.
- Be heard. Our industry-leading customer success team prioritizes listening to customers’ needs.


Images

Tekmetric Software - Use photos and videos to communicate with your  customers about their vehicles.
Tekmetric Software - Get notified when parts arrive or get picked up.
Tekmetric Software - Get data-driven insights on your shop’s profits with repair order metrics.
Tekmetric Software - Text customers to easily request and track job approvals.
Tekmetric Software - Tailor your customer’s experience by understanding their history with lifetime statistics.
Tekmetric Software - Get paid fast by sending and tracking invoices via email or text.
View 7 more
Tekmetric video
Tekmetric Software - Use photos and videos to communicate with your  customers about their vehicles.
Tekmetric Software - Get notified when parts arrive or get picked up.
Tekmetric Software - Get data-driven insights on your shop’s profits with repair order metrics.
Tekmetric Software - Text customers to easily request and track job approvals.
Tekmetric Software - Tailor your customer’s experience by understanding their history with lifetime statistics.
Tekmetric Software - Get paid fast by sending and tracking invoices via email or text.

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Reviews

Overall rating

4.8 /5
(98)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have Tekmetric?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 98
Randy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Shop management change

Reviewed on 2020-07-06

Pros

i like the fact that the software was all inclusive, digital inspection, calendar and shop management software all in one place

Cons

the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this.

Alternatives Considered

AMS Protractor

Reasons for Choosing Tekmetric

Lankar has not updated there system in quite a while and does not provide any of the online benefits that Tekmetric does

Reasons for Switching to Tekmetric

i chose Teckmetric because of the ease of use

Response from Tekmetric

Randy, we love that you find value in Tekmetric! We are trying to incorporate several different features into one easy to use platform. We are also working on ways to streamline processes like invoice entry. More and more updates to come!

Stephen
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

The proof of the pudding will be revealed when I can taste it

Reviewed on 2021-02-19

Have not yet deployed it in our operation so it's too early to tell. Automotive Shop Owner forums...

Have not yet deployed it in our operation so it's too early to tell. Automotive Shop Owner forums have spoken very highly of the product but we aren't "there yet" . I hope I can agree with my colleagues in the industry when we have been using it after a few months. In the meantime, the learning curve has been a painful slog.

Pros

The Technical Support Staff are ABSOLUTELY INCREDIBLE !! Patient, responsive, and professional. Unfortunately when you know the names of the support staff because you are on their chat line so frequently, that's not a good statement about the product's (lack of) ease of use. Their chat staff are great due to their rapid response and knowledge of their product

Cons

Ease of use, lack of intuitive and adaptation to our workflow

Alternatives Considered

Shopware

Reasons for Choosing Tekmetric

RO Writer has mediocre technical support, training is available only through payment. The company is not keeping pace with changes in the profession.

Reasons for Switching to Tekmetric

Shopwar when I last reviewed and tested it wasted too much "real estate" of the screen and when I discusses this with the development team at Kansas City Vision 2020, they were not receptive to making logical changes and improvements
stephen
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Unhappy purchase-company does not actively fix issues

Reviewed on 2022-01-05

Its tough. there are benefits to the program-so many little things that could be fixed that they...

Its tough. there are benefits to the program-so many little things that could be fixed that they simply acknowledge but don't. Their sales people present the "great product out there" in sales-after the sale it gets a little snarky.

Pros

Smoother modern style program. Work screen is easy to work with. Authorization on large tickets is nice. Nice clean invoice.

Cons

So many ease of use details that were skipped. This software needed to be beta run for a year or at least be willing to fix issues-not Phone friendly-

Juan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank you!

Reviewed on 2021-06-24

Less paper and ink usage and digital innovation.

Less paper and ink usage and digital innovation.

Pros

Innovative, adaptable, clean and easy to use.

Cons

To early to tell, so far everything has exceeded my expectation.

Alternatives Considered

AMS Protractor

Reasons for Choosing Tekmetric

Was limited to other possibilities and seemed some what hostage to an old and antiquated system.

Reasons for Switching to Tekmetric

User friendly and innovative

Response from Tekmetric

Hello Juan! We are thrilled to hear that your experience with Tekmetric has exceeded your expectations. As a reminder, as you are continuing to navigate the system, our team is always happy to help you learn all of the tips and tricks around the software.

Juan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The future of SMS

Reviewed on 2019-08-06

We use tekmetric on a daily basis. It is very important for the management of our business. Being...

We use tekmetric on a daily basis. It is very important for the management of our business. Being able to work on different Repair orders at once has been a big plus for us. They also integrate very well with other programs we use. Customer service is excellent and they are always updating and making the program better

Pros

What I like the most about this software is that it is cloud based and the ease of use. There is not a big learning curve which is super important when switching from another system

Cons

I would have to say it’s the reporting. The fact that it needs to be transferred to an excel spreadsheet in order to print. But I’m sure they will fix this soon as they are very responsive and open to suggestions.

Response from Tekmetric

From the entire Tekmetric team - THANK YOU, Juan! We appreciate your kind words, and we'll continue to be the best SMS for your shop!

Showing 5 reviews of 98 Read all reviews

Tekmetric FAQs

Below are some frequently asked questions for Tekmetric.

Tekmetric offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Unlimited users per subscription. No contracts. Every plan includes: Repair Orders Appointments Inventory Orders/Returns Reporting Customers Vendors Canned Jobs Inspections Employees

Tekmetric has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Tekmetric supports the following languages:

English

Tekmetric supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Tekmetric integrates with the following applications:

Autoflow, Back Office Suite, Broadly, Flock, Kukui, MyShopManager, PartsTech, Podium, Repair Shop Solutions, Slack, Steer, SureCritic Reviews

Tekmetric offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Tekmetric.