About AMS Protractor
Protractor is a cloud-based automotive management solution designed to help small to midsize auto shops manage estimates, scheduling, operations, inspections, invoicing, and more. The platform enables users to send customers automatic reminders, track revenue performance, and monitor key metrics in real-time.
Protractor’s key features include work wizard review, automated reminders, calendar integration, real-time job tracking, current order status, activity flags, and electronic records. The inspection module allows users to digitally inspect all vehicles and upload document findings directly to work orders. Protractor also enables users to maintain repair recommendations and deferred work lists for future references.
Protractor comes with an integrated Customer Relationship Management (CRM) system, which allows enterprises to automate communication. Users can send customers links for reviews and discount coupons, as well as notify them about upcoming or missed appointments. Protractor’s drag-and-drop functionality assists managers with scheduling and assigning available slots to technicians.
Protractor offers a customizable report manager and dashboard, allowing shop owners to track revenue performance with real-time analytics and key metrics. Users can track sales and gross profit per technician and run incentive programs for the sales team. The solution integrates with various third-party applications such as X-Charge, AutoFlow, 360 Payments, AutoServe1, and more.
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great POS Software with Excellent Customer Service
Reviewed on 2019-03-09
Pros
The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.
Cons
They made it hard to choose another POS software LOL ... they were great.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Powerful software that is very customizable.
Reviewed on 2022-05-02
After onboarding and the initial struggles of making a big POS change like this, it has been very...
After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch.
As with any shop POS software, it all comes down to personal preference and is it a good fit for you.
Protractor is a good fit for us.
Pros
The massive number of reports available and the Dashboard function to keep an eye on your bottom line. Very customizable report system. The overall settings allow for much customization. Help is easy to get from other users and the company. The related forums are active with users and company people and usually have your answer quickly. Onboarding assistants are great people that work with you for quite some time before going live. The overall package is great. We don't use it to it's full potential as this program will do ALL of the business accounting as well! We do use and constantly make changes as needed the usual service shop functions. The "Canned Jobs" can be built extremely fleshed out. With some time in, the available library of services, jobs, concerns, etc. can grow quite large and make for good time savings and faster operations. The integrations with Auto Vitals is very good and has helped our shop grow the bottom line.
Cons
Steep learning curve. This program will take some time to learn, and you will have many questions. If you are already somewhat computer savvy, it may not be as big of a deal. If you are not good with computers, it could be a struggle. (But there is plenty of help from the company and other users.) This is a very in-depth program that does SO much!
Reasons for Choosing AMS Protractor
Outgrew the software in general. When we started to use AutoVitals, the program was just over run, and the front counter people were struggling.Switched From
AutoShopReasons for Switching to AMS Protractor
Depth of integrations with currently used software, AutoVitals.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
AMS Protractor Implementation and Use
Reviewed on 2023-09-12
Pros
All in one automotive shop: Built in jobs and labor research, very tight materials tracking including returns and inventory control (allowing for infinite alternate part numbers and vendors). On-line ordering. Have nearly covered every base imaginable.
Cons
Minus labor time not allowed. Long learning curve, English parts descriptions ( modifier,modifier,modifier,object ). Overly wordy job descrip0tions,
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Broken Promises
Reviewed on 2016-06-02
Most shop management systems focus on auto shops needs. Protractor is an accounting program...
Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.
Response from Protractor Software
Hi George,
I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified.
Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription.
We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Protractor
Reviewed on 2023-08-10
AMS foulks are great to work with. Always quick and helpful when we may have an issue.
AMS foulks are great to work with. Always quick and helpful when we may have an issue.
Pros
Use software daily and has the features we need. Cloud based so no in house storage or backup required.
Cons
Software does allot of functions so it can get a little complicated. Cloud storage and internet connectivity can be an issue but sometimes not their fault.
AMS Protractor FAQs
Below are some frequently asked questions for AMS Protractor.Q. What type of pricing plans does AMS Protractor offer?
AMS Protractor offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Contact Protractor Software for pricing details.
Q. Who are the typical users of AMS Protractor?
AMS Protractor has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AMS Protractor support?
AMS Protractor supports the following languages:
English
Q. Does AMS Protractor support mobile devices?
AMS Protractor supports the following devices:
Q. What other apps does AMS Protractor integrate with?
AMS Protractor integrates with the following applications:
AutoServe1, AutoVitals
Q. What level of support does AMS Protractor offer?
AMS Protractor offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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