About AMS Protractor

Protractor is a cloud-based automotive management solution designed to help small to midsize auto shops manage estimates, scheduling, operations, inspections, invoicing, and more. The platform enables users to send customers automatic reminders, track revenue performance, and monitor key metrics in real-time.

Protractor’s key features include work wizard review, automated reminders, calendar integration, real-time job tracking, current order status, activity flags, and electronic records. The inspection module allows users to digitally inspect all vehicles and upload document findings directly to work orders. Protractor also enables users to maintain repair recommendations and deferred work lists for future references.

Protractor comes with an integrated Customer Relationship Management (CRM) system, which allows enterprises to automate communication. Users can send customers links for reviews and discount coupons, as well as notify them about upcoming or missed appointments. Protractor’s drag-and-drop functionality assists managers with scheduling and assigning available slots to technicians.

Protractor offers a customizable report manager and dashboard, allowing shop owners to track revenue performance with real-time analytics and key metrics. Users can track sales and gross profit per technician and run incentive programs for the sales team. The solution integrates with various third-party applications such as X-Charge, AutoFlow, 360 Payments, AutoServe1, and more.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

AMS Protractor Software - Protractor dashboard
AMS Protractor Software - Protractor inspection module
AMS Protractor Software - Protractor original equipment manufacturer (OEM) service
AMS Protractor Software - Protractor customer reminder
AMS Protractor Software - Protractor work order screenshot
View 6 more
AMS Protractor video
AMS Protractor Software - Protractor dashboard
AMS Protractor Software - Protractor inspection module
AMS Protractor Software - Protractor original equipment manufacturer (OEM) service
AMS Protractor Software - Protractor customer reminder
AMS Protractor Software - Protractor work order screenshot

Features

Total features of AMS Protractor: 23

  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Software
  • Customer History
  • Customizable Reports
  • Employee Scheduling Software
  • Estimating
  • Inspection Management
  • Inventory Management Software
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Point of Sale (POS)
  • Quotes/Estimates
  • Reminders
  • Sales Reports
  • Service History
  • VIN Lookup
  • Work Order Management

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Reviews

Overall rating

4.5 /5
(33)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.3/5
Customer Support Software
4.6/5

Already have AMS Protractor?

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Showing 5 reviews of 33
Josh
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great POS Software with Excellent Customer Service

Reviewed on 2019-03-09

Pros

The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.

Cons

They made it hard to choose another POS software LOL ... they were great.

Daniel
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

AMS is the only company you should consider when making your decision.

Reviewed on 2020-03-03

AMS as a company is the best part of the experience! I delayed the conversion for about a year...

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!

Pros

How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.

Cons

The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.

George
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Broken Promises

Reviewed on 2016-06-02

Most shop management systems focus on auto shops needs. Protractor is an accounting program...

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

Response from Protractor Software

Hi George,

I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified.

Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription.

We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.

Jodi
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 2022-06-09

overall it's been a positive experience. I was new to the program last year in July, and was able...

overall it's been a positive experience. I was new to the program last year in July, and was able to pick things up quickly. And also teach myself some other things.

Pros

it's easy to use, and easy to learn on your own.

Cons

Not being able to change invoices once closed or in A/R.

Brian
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome Very User Friendly System

Reviewed on 2019-09-30

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware...

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less

Pros

How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none

Cons

The fact that AMS Protractator wasn't purchased sooner

Showing 5 reviews of 33 Read all reviews

AMS Protractor FAQs

Below are some frequently asked questions for AMS Protractor.

AMS Protractor offers the following pricing plans:

Contact Protractor Software for pricing details.

AMS Protractor has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

AMS Protractor supports the following languages:

English

AMS Protractor supports the following devices:

AMS Protractor integrates with the following applications:

AutoServe1, AutoVitals

AMS Protractor offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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