BOSS Solutions Suite Overview

What is BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

BOSS Solutions Suite Overview

Pricing

Starting from
$19.00/month

Pricing options

Free Trial
Subscription
Value for money

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly


BOSS Solutions Suite Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Boss Solutions Suite customizable dashboard screenshot
Boss Solutions Suite incident management screenshot
Boss Solutions Suite tickets & routing screenshot
Boss Solutions Suite configuration management screenshot
Boss Solutions Suite user settings screenshot
BOSS Solutions Suite video BOSS Solutions Suite video BOSS Solutions Suite screenshot: Boss Solutions Suite customizable dashboard screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite incident management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite tickets & routing screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite configuration management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite user settings screenshot

BOSS Solutions Suite Reviews

BOSS Solutions Suite Reviews

Overall rating
4.6
/
5
Excellent
57

Very good
35

Average
1

Poor
0

Terrible
0

Value for Money
4.7
Features
4.4
Ease of Use
4.5
Customer Support
4.8
99% recommended this app
William ".

BOSS Support Central - A Remote Support Must Have!

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.


Gary K.

Awesome product and support team for automating and streamlining your service desk.

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.


Ginger J.

Technology Specialist

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.


Ronald B.

Excellent platform for Service Desk

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.


Ben S.

Always can find new ways to leverage BossDesk to do more.

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.


William ".
Industry: Utilities
Company size: 201-500 Employees

BOSS Support Central - A Remote Support Must Have!

Used Daily for 2+ years
Reviewed on 6/17/2020
Review Source: Capterra

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Gary K.
Industry: Government Administration
Company size: 1,001-5,000 Employees

Awesome product and support team for automating and streamlining your service desk.

Used Daily for 2+ years
Reviewed on 6/26/2020
Review Source: Capterra

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ginger J.

Technology Specialist

Reviewed on 3/15/2017
Review Source: Capterra

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ronald B.
Industry: Government Administration
Company size: 501-1,000 Employees

Excellent platform for Service Desk

Used Daily for 2+ years
Reviewed on 1/16/2020
Review Source: Capterra

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons

At this time we do not have any issues with the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben S.
Industry: Education Management
Company size: 1,001-5,000 Employees

Always can find new ways to leverage BossDesk to do more.

Used Daily for 2+ years
Reviewed on 12/17/2019
Review Source: Capterra

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Pros

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Cons

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.1/10
Based on 93 user ratings
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BOSS Solutions Suite Pricing

BOSS Solutions Suite Pricing

Starting from
$19.00/month
Free Trial
Subscription
Value for money

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

Value for Money
4.7/5
Based on 93 user ratings
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BOSS Solutions Suite Features

BOSS Solutions Suite Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 93 user ratings
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Categories

Additional information for BOSS Solutions Suite

Additional information for BOSS Solutions Suite

Key features of BOSS Solutions Suite

  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Disposal Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Incident Management
  • Inventory Management
  • Knowledge Base
  • Location Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Procurement Management
  • Remote Access
  • Remote Control
  • Reporting
  • Requisition Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Software Inventory
  • Supplier Management
  • Task Management
  • Ticket Management
  • Workflow Management

Benefits

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs

BOSS Solutions Suite FAQs

BOSS Solutions Suite FAQs

Below are some frequently asked questions for BOSS Solutions Suite.

Q. What type of pricing plans does BOSS Solutions Suite offer?

BOSS Solutions Suite offers the following pricing plans:

Starting from: $19.00/month

Pricing model: Subscription

Free Trial: Available

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

Q. What are the main features of BOSS Solutions Suite?

BOSS Solutions Suite offers the following features:

  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Disposal Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Incident Management
  • Inventory Management
  • Knowledge Base
  • Location Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Procurement Management
  • Remote Access
  • Remote Control
  • Reporting
  • Requisition Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Software Inventory
  • Supplier Management
  • Task Management
  • Ticket Management
  • Workflow Management

Q. Who are the typical users of BOSS Solutions Suite?

BOSS Solutions Suite has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does BOSS Solutions Suite support?

BOSS Solutions Suite supports the following languages:

English

Q. What type of pricing plans does BOSS Solutions Suite offer?

BOSS Solutions Suite has the following pricing plans:

Subscription

Q. Does BOSS Solutions Suite support mobile devices?

BOSS Solutions Suite supports the following devices:

Android, iPhone, iPad

Q. What other apps does BOSS Solutions Suite integrate with?

BOSS Solutions Suite integrates with the following applications:

TeamViewer

Q. What level of support does BOSS Solutions Suite offer?

BOSS Solutions Suite offers the following support options:

Phone Support, Forum, Knowledge Base, Video Tutorials