Claim Leader

Claim Leader

Appraisal management system for insurance professionals

4.8/5 (20 reviews)

Claim Leader Overview

What is Claim Leader?

Claim Leader is a cloud-based appraisal management system, which assists automobile and property inspection companies with workflow optimization and dispatching. Key features include status messaging, payroll management, activity monitoring, file management, and reporting. The cloud-based application allows supervisors to dispatch assignments to field appraisers based on mileage proximity, and pending task count. Managers can use Claim Leader to communicate with field staff, view a history of exchanged messages, and send status updates to clients via email. Administrators can generate appraiser payroll reports, process payments for field staff and monitor performance on parameters such as appraiser cycle time, assignment count, and insurance statistics. Claim Leader enables appraisers to upload files and inspection reports, and share them with managers for review. Team members can collate multiple reports and images into a single PDF file and submit it through the system via email. The solution lets finance teams manage invoices, monitor accounts receivable, maintain vendor payment reports and track loss ratios.

Claim Leader Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Claim Leader for pricing details


Claim Leader Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Claim Leader screenshot: Claim Leader dashboard screenshot
Claim Leader screenshot: Claim Leader dashboard screenshot Claim Leader screenshot: Claim Leader location mapping screenshot Claim Leader screenshot: Claim Leader image upload screenshot

Claim Leader Reviews

Claim Leader Reviews

Overall rating
4.8
/
5 20 reviews
Excellent
15

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4.8
Features
4.7
Ease of Use
4.9
Customer Support
5
100% recommended this app
Brandy M.

Claim Leader has made us a more efficient company

Claim Leader has helped our office become more efficient in assigning and moving claims around to individual appraisers. During catastrophes we've been able to keep up with assignments better than before. The team over at Claim Leader is constantly working to improve and add more features that help us do our job better.


Verified Reviewer

Stellar!

I inherited the program when I purchased and took over this business and I have to admit that it has been a pleasant constant in an ever-changing industry. What stands out the most in my view is the customer service aspect. I am a smaller firm in comparison to some, but that does not matter to Claimleader. They take care of any and all issues as if I was 20X the size! This means a lot to me as a consumer. Claimleader is attentive to my needs and listens to feedback. Their tech support is always working diligently to maintain a happy client, and it shows.


Christopher F.

The best in the industry!

Fantastic! Rep and his crew have bent over backwards to make our company a leader in claim resolution in our region. We were able to simplify our processes and reduce staff to handle a larger workload. Most importantly they answer the phone. If we have any concerns they are addressed immediately and they are always willing to address any workflow issues we may have. Excited to continue into the future with Claim Leader.


Dean D.

Claim Leader

We looked at several systems and chose Claim Leader to run our business. We made the right decision, have never looked back.


Nicholas A.

Great product for the insurance industry

When I met with representative at Claim Leader our group was considering building a newer version of our existing program. Claim Leader as eliminated the need to build and support a claims management program. It’s also great to know we can continue to grow with this company as we open additional offices.


Brandy M.
Industry: Insurance
Company size: 13-50 Employees

Claim Leader has made us a more efficient company

Used Daily for 2+ years
Reviewed on 4/8/2019
Review Source: Capterra

Claim Leader has helped our office become more efficient in assigning and moving claims around to individual appraisers. During catastrophes we've been able to keep up with assignments better than before. The team over at Claim Leader is constantly working to improve and add more features that help us do our job better.

Pros

Claim Leader gives our appraisers more information on our clients in a more timely manner. By sending an email to the appraiser a claim is assigned to, it allows them the opportunity to possibly work that inspection quicker if they happen to be the area of the vehicle.

When our appraisers upload back to Claim Leader, we are able to audit files easier and faster. Making our cycle time back to the insurance company better.

Reports are easily created and very detailed.

Cons

Some features for assignments aren't available in the dashboard and you must click on the individual assignment to work on it. For example, I would like to be able to reassign and cancel assignments from our dashboard instead of having to go into the file to do it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Automotive
Company size: 2-10 Employees

Stellar!

Used Daily for 2+ years
Reviewed on 5/3/2019
Review Source: Capterra

I inherited the program when I purchased and took over this business and I have to admit that it has been a pleasant constant in an ever-changing industry. What stands out the most in my view is the customer service aspect. I am a smaller firm in comparison to some, but that does not matter to Claimleader. They take care of any and all issues as if I was 20X the size! This means a lot to me as a consumer. Claimleader is attentive to my needs and listens to feedback. Their tech support is always working diligently to maintain a happy client, and it shows.

Pros

The software is easy to learn and use. I use it daily and the tools within the program as well as the tools that have been incorporated recently are awesome. It makes managing my days, weeks, and months more bearable. By simply having this service I have saved numerous work hours and it has allowed me the personal freedoms that I need to stay sane!

Cons

I can't think of any cons at this time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christopher F.
Industry: Insurance
Company size: 13-50 Employees

The best in the industry!

Used Daily for 1+ year
Reviewed on 4/4/2019
Review Source: Capterra

Fantastic! Rep and his crew have bent over backwards to make our company a leader in claim resolution in our region. We were able to simplify our processes and reduce staff to handle a larger workload. Most importantly they answer the phone. If we have any concerns they are addressed immediately and they are always willing to address any workflow issues we may have. Excited to continue into the future with Claim Leader.

Pros

Ease of use. I have used multiple systems over the last 20 years and Claim Leader is by far the most compatible for any user, no matter what their computer proficiency. Most systems are complicated with too much information. Claim Leader employs only the necessary steps to complete the appraisal in a timely and effective manner. This makes training simple and the end product perfect.

Cons

We have had no issues with the software. We have made a few requests to better the product with company management and these changes were made in a timely manner. The working relationship with the Claim Leader staff is second to none.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dean D.
Industry: Insurance
Company size: 2-10 Employees

Claim Leader

Used Daily for 2+ years
Reviewed on 4/12/2019
Review Source: Capterra

We looked at several systems and chose Claim Leader to run our business. We made the right decision, have never looked back.

Pros

The software is very easy to use whether entering in new assignments or forwarding completed assignments. We are able to run reports to keep track of cycle times, customer information, part usage, and invoicing. Team has added several features over the last couple of years for ease of use. One that comes to mind is the ability to import assignment information from CCC.

Cons

I would like to see photograph descriptions added as a selection. Each carrier has the same basic photo requests such as all four corners, vin etc …. I would also like the ability to edit/add photo descriptions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicholas A.
Industry: Insurance
Company size: 13-50 Employees

Great product for the insurance industry

Used Daily for 6-12 months
Reviewed on 4/10/2019
Review Source: Capterra

When I met with representative at Claim Leader our group was considering building a newer version of our existing program. Claim Leader as eliminated the need to build and support a claims management program. It’s also great to know we can continue to grow with this company as we open additional offices.

Pros

Gives our company access to a utilize a superior claims management program without having to fork out the cost to build our own system and pay to support the program as well as ongoing develop. Our group is very happy with the Claim Leader billing structure. Claim Leader provides features that our group couldn’t justify building do to the build cost.

Cons

The only complaints I received from our group is that they wish Claim Leader had more staff to assist with technical support/training during the onboarding process. We very rarely have a problems with the system since we have been up and running so those complaints died off.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.8/10
Based on 20 user ratings

Claim Leader Pricing

Claim Leader Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Claim Leader for pricing details

Contact Claim Leader for pricing details

Value for Money
4.8/5
Based on 20 user ratings

Claim Leader Features

Claim Leader Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.7/5
Based on 20 user ratings

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Claim Leader

Additional information for Claim Leader

Key features of Claim Leader

  • Appointment Management
  • Case Management
  • Compliance Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Forms Management
  • Subcontractor Management

Claim Leader FAQs

Claim Leader FAQs

Below are some frequently asked questions for Claim Leader.

Q. What type of pricing plans does Claim Leader offer?

Claim Leader offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Claim Leader for pricing details

Q. What are the main features of Claim Leader?

Claim Leader offers the following features:

  • Appointment Management
  • Case Management
  • Compliance Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Forms Management
  • Subcontractor Management

Q. Who are the typical users of Claim Leader?

Claim Leader has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Claim Leader support?

Claim Leader supports the following languages:

English

Q. What type of pricing plans does Claim Leader offer?

Claim Leader has the following pricing plans:

Subscription

Q. Does Claim Leader support mobile devices?

We do not have any information about what devices Claim Leader supports

Q. What other apps does Claim Leader integrate with?

We do not have any information about what integrations Claim Leader has

Q. What level of support does Claim Leader offer?

Claim Leader offers the following support options:

Online Support, Phone Support, Video Tutorials