About Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds
View 7 more
Shop-Ware video
Shop-Ware video
Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds

Features

Total features of Shop-Ware: 42

  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Employee Scheduling Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

Tekmetric

4.9
#0 Alternative to Shop-Ware
Be there for your team, your customers, and your family—even when you’re on-the-go. Tekmetric is a cloud-based shop...

Urgent

4.4
#1 Alternative to Shop-Ware
eMaintenance+ is a maintenance & repair task management software for managing maintenance activities, contractors,...

ALLDATA

4.1
#2 Alternative to Shop-Ware
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

Shop Boss

4.4
#3 Alternative to Shop-Ware
Auto Repair Shop Management system for the Independent auto repair facility. Shop Boss Pro offers a web-based Shop...

Reviews

Overall rating

4.8 /5
(157)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

Already have Shop-Ware?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 157
TJ
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I like it

Reviewed on 8/24/2021

Pros

Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%

Cons

I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.

Alan
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shop-ware

Reviewed on 10/22/2020

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed...

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.

Pros

Digital work board. I can check in on the business or help out where ever I have internet service.

Cons

1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature.

2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate.

Christopher
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Shopware review

Reviewed on 3/9/2020

Great potential with some nice features. However, the program is just not there yet.

Great potential with some nice features. However, the program is just not there yet.

Pros

The Digital inspections.
Communications with customers via text.

Cons

The program has many quirks that should be worked out before charging nearly $300 per month.

brad
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

These guys are going to be an amazing software in the coming years. Get in now!

Reviewed on 3/13/2020

They truly care. Again, this is a software company that cares. You need to find partners to ensure...

They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner.

Pros

Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires.

The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it.

Overall they will work with you to get a product you want to use.

Cons

Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards.

The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.

Alternatives Considered

TireShop

Reasons for Choosing Shop-Ware

Pace could not keep up with the times and implement technology.

Reasons for Switching to Shop-Ware

The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them.
David
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SOMETHING TO TRY...

Reviewed on 9/19/2019

From the day we contacted them to find out more about their product it has been an absolute joy to...

From the day we contacted them to find out more about their product it has been an absolute joy to use! Not only the system, but the people too... SOOOO easy to work with!

Pros

- Ease of use
- Flexibility of the ENTIRE program
- Customer Support!!!

Cons

Sadly, the things that we did not care for have all been completely revamped and upgraded. Now we LOVE them!!! (Sorry)

Showing 5 reviews of 157 Read all reviews

Shop-Ware FAQs

Below are some frequently asked questions for Shop-Ware.

Shop-Ware offers the following pricing plans:

Visit www.shop-ware.com/plans for more information.

Shop-Ware has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Shop-Ware supports the following languages:

English

Shop-Ware supports the following devices:

Shop-Ware integrates with the following applications:

Broadly, Demandforce, Epicor Service CRM, Kukui, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online, autotext.me

Shop-Ware offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Shop-Ware.