About Shop-Ware
Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.
Key benefits of Shop-Ware
Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.
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Reviews
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- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I like it
Reviewed on 2021-08-24
Pros
Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%
Cons
I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shop-ware
Reviewed on 2020-10-22
Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed...
Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.
Pros
Digital work board. I can check in on the business or help out where ever I have internet service.
Cons
1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature.
2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Shopware review
Reviewed on 2020-03-09
Great potential with some nice features. However, the program is just not there yet.
Great potential with some nice features. However, the program is just not there yet.
Pros
The Digital inspections.
Communications with customers via text.
Cons
The program has many quirks that should be worked out before charging nearly $300 per month.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
These guys are going to be an amazing software in the coming years. Get in now!
Reviewed on 2020-03-13
They truly care. Again, this is a software company that cares. You need to find partners to ensure...
They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner.
Pros
Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires.
The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it.
Overall they will work with you to get a product you want to use.
Cons
Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards.
The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.
Alternatives Considered
TireShopReasons for Choosing Shop-Ware
Pace could not keep up with the times and implement technology.Reasons for Switching to Shop-Ware
The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them.- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Program
Reviewed on 2019-07-25
Great product that is continually improving, highly recommend
Great product that is continually improving, highly recommend
Pros
Ease of use, inspections are part of the software, ability to access from anywhere, customer service from Shop Ware team, monthly improvements, built in time clock, customer facing interactions
Cons
lack of reporting, inventory control and transferring, lack of permissions for larger shops,
Alternatives Considered
MaxxTraxxReasons for Choosing Shop-Ware
Ease of use, ability to make changes and improvementsReasons for Switching to Shop-Ware
the investment they have in making the program better all the timeShop-Ware FAQs
Below are some frequently asked questions for Shop-Ware.Q. What type of pricing plans does Shop-Ware offer?
Shop-Ware offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Visit www.shop-ware.com/plans for more information.
Q. Who are the typical users of Shop-Ware?
Shop-Ware has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shop-Ware support?
Shop-Ware supports the following languages:
English
Q. Does Shop-Ware support mobile devices?
Shop-Ware supports the following devices:
Q. What other apps does Shop-Ware integrate with?
Shop-Ware integrates with the following applications:
Autoflow, Broadly, Demandforce, Epicor Service CRM, Kukui, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Shop-Ware offer?
Shop-Ware offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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