Shop-Ware
About Shop-Ware
Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.
Pricing starting from:
US$135.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Shop-Ware
Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$135.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Shop-Ware: 30
Alternatives
Shop4D
InvoMax
TireShop
AutoFluent
Reviews
Already have Shop-Ware?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I like it
Reviewed on 2021-08-24
Pros
Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%
Cons
I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
These guys are going to be an amazing software in the coming years. Get in now!
Reviewed on 2020-03-13
They truly care. Again, this is a software company that cares. You need to find partners to ensure...
They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner.
Pros
Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires.
The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it.
Overall they will work with you to get a product you want to use.
Cons
Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards.
The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.
Alternatives Considered
TireShopReasons for Choosing Shop-Ware
Pace could not keep up with the times and implement technology.Reasons for Switching to Shop-Ware
The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
As a tech don't recommend
Reviewed on 2022-10-07
Sulfur would probably be great if you've never used any other software before. However once you've...
Sulfur would probably be great if you've never used any other software before. However once you've used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has
Pros
The system does work well in the sense it's not glitchy
Cons
The Lack of organization and features. Difficulty to use on a basic mobile device
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Cloud Based
Reviewed on 2020-10-22
Overall we have had a great experience with Shop-Ware. We have always strived to provide our...
Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!
Pros
Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.
Cons
As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.
Reasons for Choosing Shop-Ware
The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics.Switched From
R.O.WriterReasons for Switching to Shop-Ware
Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Shop - Ware
Reviewed on 2021-09-09
Once the system was in use, everyday all day, the system became very easy to navigate through. ...
Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems.
I am very pleased that we were able to obtain this management system.
Pros
After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.
Cons
It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.
Alternatives Considered
Mitchell RepairCenterReasons for Choosing Shop-Ware
Was included in with another package deal with Castrol/Bosch.Reasons for Switching to Shop-Ware
Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system.Shop-Ware FAQs
Below are some frequently asked questions for Shop-Ware.Q. What type of pricing plans does Shop-Ware offer?
Shop-Ware offers the following pricing plans:
- Starting from: US$135.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Shop-Ware?
Shop-Ware has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shop-Ware support?
Shop-Ware supports the following languages:
English
Q. Does Shop-Ware support mobile devices?
Shop-Ware supports the following devices:
Q. What other apps does Shop-Ware integrate with?
Shop-Ware integrates with the following applications:
Autoflow, Broadly, Demandforce, Epicor Service CRM, Kukui, MyShopManager, PartsTech, QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does Shop-Ware offer?
Shop-Ware offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Shop-Ware.
