Shop-Ware

Shop Management Solutions for Auto Repair - Individual & MSO

About Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.


Key benefits of Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.


Images

Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds
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Shop-Ware video
Shop-Ware video
Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds

Not sure about Shop-Ware? Compare with a popular alternative

Shop-Ware

4.8 (159)
VS.

Starting Price

US$117.00
month
US$109.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

31
41

Integrations

10
9

Ease of Use

4.7 (159)
4.7 (111)

Value for Money

4.8 (159)
4.7 (111)

Customer Service

4.8 (159)
4.9 (111)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(159)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.8/5

Already have Shop-Ware?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 159
Christian
Christian
Overall rating
  • Industry: Automotive
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

Reviewed on 2018-07-10

Time savings. Better GP management. Clearer communication between shop and customer as well as...

Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware.

Pros

Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software.

Cons

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry.

Alan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shop-ware

Reviewed on 2020-10-22

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed...

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.

Pros

Digital work board. I can check in on the business or help out where ever I have internet service.

Cons

1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature.

2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate.

Christopher
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Shopware review

Reviewed on 2020-03-09

Great potential with some nice features. However, the program is just not there yet.

Great potential with some nice features. However, the program is just not there yet.

Pros

The Digital inspections.
Communications with customers via text.

Cons

The program has many quirks that should be worked out before charging nearly $300 per month.

brad
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

These guys are going to be an amazing software in the coming years. Get in now!

Reviewed on 2020-03-13

They truly care. Again, this is a software company that cares. You need to find partners to ensure...

They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner.

Pros

Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires.

The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it.

Overall they will work with you to get a product you want to use.

Cons

Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards.

The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.

Alternatives Considered

TireShop

Reasons for Choosing Shop-Ware

Pace could not keep up with the times and implement technology.

Reasons for Switching to Shop-Ware

The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them.
Matthew
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Program

Reviewed on 2019-07-25

Great product that is continually improving, highly recommend

Great product that is continually improving, highly recommend

Pros

Ease of use, inspections are part of the software, ability to access from anywhere, customer service from Shop Ware team, monthly improvements, built in time clock, customer facing interactions

Cons

lack of reporting, inventory control and transferring, lack of permissions for larger shops,

Alternatives Considered

MaxxTraxx

Reasons for Choosing Shop-Ware

Ease of use, ability to make changes and improvements

Reasons for Switching to Shop-Ware

the investment they have in making the program better all the time
Showing 5 reviews of 159 Read all reviews

Shop-Ware FAQs

Below are some frequently asked questions for Shop-Ware.

Shop-Ware offers the following pricing plans:

  • Starting from: US$117.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Visit www.shop-ware.com/plans for more information.

Shop-Ware has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Shop-Ware supports the following languages:

English

Shop-Ware supports the following devices:

Shop-Ware integrates with the following applications:

Autoflow, Broadly, Demandforce, Epicor Service CRM, Kukui, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online, QuickBooks Online Advanced

Shop-Ware offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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