--- description: Detailed reviews on Shop-Ware based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Shop-Ware with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shop-Ware Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/202/auto-repair/software) > [Shop-Ware](/software/119583/shop-ware) # Shop-Ware Canonical: https://www.getapp.ca/software/119583/shop-ware Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/119583/shop-ware?page=2) > A complete shop management solution, with CRM, digital inspections, and payments built in, not bolted on. > > Verdict: Rated **4.8/5** by 163 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shop-Ware Most shops don't need more software. They need one system that actually talks to itself. Here's what that looks like day to day. Turn every estimate into a yes Repair shops lose sales to a simple problem: the customer can't see what the advisor sees. Shop-Ware's Digital Vehicle Experience (DVX) shares photos, videos, and notes directly with the customer, right on their phone, so they understand what needs fixing and why before they're asked to approve it. Approvals happen faster because the customer isn't guessing. Shop-Ware's estimating tools let advisors build clear, accurate quotes in the same workflow, so nothing gets rebuilt from scratch, re-explained on a phone call, or re-typed into a second system. Give your front desk more hands A ringing phone during a busy walk-in shouldn't cost you a customer. The AI Receptionist answers calls a stretched front desk would otherwise send to voicemail, so an appointment request never gets lost to a missed call. AutoWrite helps advisors and technicians write clearer customer-facing notes in seconds instead of typing out the same explanation from memory every time. Both tools support the team already at the counter and in the bay. Neither replaces the judgment that makes a good advisor or a good technician good at their job. Keep technicians focused on the car, not the paperwork The TechApp gives technicians a fast, straightforward way to log findings, add photos, and move a job forward without stepping away from the vehicle to track someone down. Work stays visible to the rest of the team in real time, so an advisor can update a customer without walking back to the bay to ask what's going on. Protect your margins on every job Parts pricing mistakes are quiet profit leaks. Shop-Ware's AI Parts Matrix keeps pricing on target automatically, so margin doesn't depend on whoever happens to be building the estimate that day. The Native Parts Catalog and Parts Inventory tools keep sourcing and stock information in the same system as the repair order, instead of a separate spreadsheet or a second login. Fewer tools means fewer places for a number to get copied wrong. Keep customers coming back, without extra work A built-in CRM keeps every customer interaction, service reminder, and follow-up in the same system as the repair order itself, not a separate database someone has to remember to update. The advisor writing today's estimate can see the full customer history without switching screens, and the shop can stay in touch with past customers automatically instead of relying on someone remembering to call. Get paid without leaving the platform Integrated Payments lets customers pay directly from their invoice, on their own device, without a separate checkout link or a second system to reconcile at the end of the day. It closes the loop from first inspection to final payment inside the same workflow the rest of the repair order already lives in. See your business clearly, whatever it looks like Shop-Ware's Analytics turns everyday shop data into decisions you can actually act on: technician productivity, job profitability, and where time is really going on the floor. Capacity Management and Fleet Management extend that same visibility to specialty work and fleet accounts, and Multishop (MSO) Solutions bring it across every location for shops that have grown past a single bay. It's one system built to give a clear picture whether you're running one shop or several. A complete system, not a workaround Every benefit above lives inside the same platform: repair orders, customer communication, parts, payments, CRM, and reporting, together. Shops that switch to Shop-Ware are usually retiring two or three separate tools they had stitched together to cover the gaps, from a standalone texting app to a side spreadsheet for parts. One login, one source of truth, one system the whole team already knows how to use. Shop-Ware is proudly driven by Vehlo. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 163 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shop-Ware - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$279.00 - **Pricing model**: Flat Rate - **Pricing Details**: At Shop-Ware, we recognize that each shop operates uniquely. That’s why we’ve created flexible pricing plans tailored to meet the diverse needs of aftermarket shops, whether you operate a single location or a large multishop organization. This allows you to concentrate on what truly matters: keeping cars on the road and ensuring customer satisfaction. Our mission is to empower you with the right tools and knowledge to drive your success. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting Software - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Billing & Invoicing - CRM Software - Communication Management - Customer Database - Customer History - Data Import/Export - Employee Scheduling Software - Estimating - Inspection Management - Inventory Management Software - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Multi-Location - Order Management Software ## Integrations (17 total) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Repair Software](https://www.getapp.ca/directory/202/auto-repair/software) ## Alternatives 1. [ARI](https://www.getapp.ca/software/131559/ari) — 4.6/5 (660 reviews) 2. [AutoLeap](https://www.getapp.ca/software/2039015/autoleap) — 4.8/5 (744 reviews) 3. [AutoRepair Cloud](https://www.getapp.ca/software/124971/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.getapp.ca/software/2057637/napa-tracs) — 4.2/5 (263 reviews) 5. [Torque360](https://www.getapp.ca/software/2063470/torque360) — 4.9/5 (50 reviews) ## Reviews ### "Fantastic shop management system. Sold itself. Wish we had made the move a log time ago." — 5.0/5 > **Christian** | *July 10, 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software. > > **Cons**: I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. > > Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware. ----- ### "Great company to team up with." — 5.0/5 > **Brandon** | *July 26, 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own. > > **Cons**: I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal. > > Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible. ----- ### "Shopware review" — 3.0/5 > **Christopher** | *March 9, 2020* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: The Digital inspections. Communications with customers via text. > > **Cons**: The program has many quirks that should be worked out before charging nearly $300 per month. > > Great potential with some nice features. However, the program is just not there yet. ----- ### "Shop-Ware SMS" — 5.0/5 > **Stacey** | *August 31, 2021* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Customer facing sms with powerful features to paint the value picture to your customers. > > **Cons**: Weak on parts inventory management and editing control. > > Great experience overall, support is very responsive and features work well, would like to see improvements in parts inventory and Added CRM features. ----- ### "We love Shop-Ware\!" — 5.0/5 > **Justin** | *July 26, 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: shop-ware is very easy to use and learn and is extremely up to date. Making the switch from an old platform which didn't seem like it was updated since 2005 to Shop-Ware helped with speed of service and modernizing how we do things. One of our favorite parts is the ability to take pictures and notes and the ease of being able to send it to the customer. The parts ordering process is quite nice and easy as well. > > **Cons**: The reports could be a little easier to pull data from and it would be nice if they could make them accessible to read through the software and not to have to use Excel or Google Sheets. > > We love the ease and speed of it, the best part is being able to share with customers pictures and notes. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/119583/shop-ware?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/119583/shop-ware) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data