SolarWinds Passportal

SolarWinds Passportal

Encrypted cloud-based, automated password protection

4.4/5 (82 reviews)

SolarWinds Passportal Overview

What is SolarWinds Passportal?

SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

SolarWinds Passportal Overview

Pricing

Starting from
$70.00/month

Pricing options

Free Trial
Subscription
Value for money

Contact SolarWinds Passportal for pricing information and to request a product demo.


SolarWinds Passportal Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Latin America, Mexico, Middle-East and Africa, United States
Supported Languages
English

Screenshots

SolarWinds Passportal screenshot: SolarWinds Passportal password management dashboard
SolarWinds Passportal screenshot: SolarWinds Passportal password management dashboard SolarWinds Passportal screenshot: SolarWinds Passportal knowledge articles SolarWinds Passportal screenshot: SolarWinds Passportal asset data tracking SolarWinds Passportal screenshot: SolarWinds Passportal credentials management

SolarWinds Passportal Reviews

SolarWinds Passportal Reviews

Overall rating
4.4
/
5 82 reviews
Excellent
40

Very good
36

Average
6

Poor
0

Terrible
0

Value for Money
4.4
Features
4.2
Ease of Use
4.2
Customer Support
4.4
93% recommended this app
Jason P.

Zero Complaints

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!


Andrew F.

Pretty good so far.

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.


Kevin K.

Passportal gets a pass

We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.


Michael F.

From implementation to party of our daily rotation

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.


Verified Reviewer

Has potential but not there yet

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.


Jason P.
Industry: Information Technology & Services
Company size: 2-10 Employees

Zero Complaints

Used Daily for 1-5 months
Reviewed on 7/25/2019
Review Source: Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew F.
Industry: Computer Networking
Company size: 2-10 Employees

Pretty good so far.

Used Daily for 1-5 months
Reviewed on 10/7/2019
Review Source: Capterra

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kevin K.
Industry: Information Technology & Services
Company size: 13-50 Employees

Passportal gets a pass

Used Daily for 6-12 months
Reviewed on 1/27/2020
Review Source: Capterra

We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Pros

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Cons

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Michael F.
Industry: Information Technology & Services
Company size: 13-50 Employees

From implementation to party of our daily rotation

Used Daily for 6-12 months
Reviewed on 8/20/2019
Review Source: Capterra

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 13-50 Employees

Has potential but not there yet

Used Daily for 6-12 months
Reviewed on 7/25/2019
Review Source: Capterra

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
8.6/10
Based on 82 user ratings
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SolarWinds Passportal Pricing

SolarWinds Passportal Pricing

Starting from
$70.00/month
Free Trial
Subscription
Value for money

Contact SolarWinds Passportal for pricing information and to request a product demo.

Contact SolarWinds Passportal for pricing information and to request a product demo.

Value for Money
4.4/5
Based on 82 user ratings
Compare value for money rating with alternatives
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SolarWinds Passportal Features

SolarWinds Passportal Features

API
Access Control
Activity Dashboard
Alerts / Escalation
Audit Trail
Auditing
Authentication
Automatic Notifications
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
SSL Security
Secure Data Storage
Single Sign On
Third Party Integration
Two-Factor Authentication
User Management
Features
4.2/5
Based on 82 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for SolarWinds Passportal

Additional information for SolarWinds Passportal

Key features of SolarWinds Passportal

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

SolarWinds Passportal FAQs

SolarWinds Passportal FAQs

Below are some frequently asked questions for SolarWinds Passportal.

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal offers the following pricing plans:

Starting from: $70.00/month

Pricing model: Subscription

Free Trial: Not Available

Contact SolarWinds Passportal for pricing information and to request a product demo.

Q. What are the main features of SolarWinds Passportal?

SolarWinds Passportal offers the following features:

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

Q. Who are the typical users of SolarWinds Passportal?

SolarWinds Passportal has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does SolarWinds Passportal support?

SolarWinds Passportal supports the following languages:

English

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal has the following pricing plans:

Subscription

Q. Does SolarWinds Passportal support mobile devices?

SolarWinds Passportal supports the following devices:

Android, iPhone

Q. What other apps does SolarWinds Passportal integrate with?

SolarWinds Passportal integrates with the following applications:

Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, NinjaRMM, Office 365, SolarWinds RMM

Q. What level of support does SolarWinds Passportal offer?

SolarWinds Passportal offers the following support options:

Online Support, Phone Support