--- description: Detailed reviews on CharmHealth based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CharmHealth with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CharmHealth Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [EMR Systems](/directory/56/electronic-medical-records/software) > [CharmHealth](/software/119307/charm-ehr) # CharmHealth Canonical: https://www.getapp.ca/software/119307/charm-ehr Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/119307/charm-ehr?page=2) > CharmHealth is an AI-based healthcare platform offering electronic health records, practice management, and medical billing solutions for medical practices of all sizes. The system features an AI scribe that automates documentation during patient encounters and integrates with pharmacies, labs, and devices. The platform includes patient engagement tools that allow individuals to schedule appointments, access records, and manage their healthcare information. > > Verdict: Rated **4.2/5** by 151 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CharmHealth It streamlines clinical workflows with AI-powered electronic health records, reducing administrative burden and supporting more focused patient care. The system enhances practice efficiency through integrated practice management, medical billing, and revenue cycle management tools. It improves patient engagement by enabling secure appointment scheduling, document sharing, and access to health records. The solution offers integration with pharmacies, labs, and third-party applications for a connected healthcare experience. CharmHealth provides a customizable, cloud-based platform that scales with the needs of clinics and health systems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 151 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MedicalMine - **Location**: Pleasanton, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Usage Based (Free version available) - **Pricing Details**: CharmHealth offers 3 pricing plans: Free Plan - Limited to 50 encounters per month Encounter Plan- $0.50 per encounter per month (monthly minimum of $25) Provider Plan - $200 per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, American Samoa, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Cook Islands, Ecuador, Falkland Islands and 67 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Software - Activity Dashboard - Admissions Management - Alerts/Notifications - Analytics - Annotations - Appointment Management - Appointment Scheduling Software - Audit Trail - Automated Scheduling - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management - Charting ## Integrations (10 total) - DeepScribe - Fullscript - Health Cloud - MatrixCare Skilled Nursing Facility - Peeklogic Salesforce – Jira Connector - QuickBooks Online Advanced - Sfax - Twilio - Zoho CRM - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) ## Related Categories - [Cardiology EMR Software](https://www.getapp.ca/directory/3339/cardiology-emr/software) - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) - [Chiropractic Software](https://www.getapp.ca/directory/809/chiropractic/software) - [Physical Therapy Software](https://www.getapp.ca/directory/76/physical-therapy/software) - [Medical Billing Software](https://www.getapp.ca/directory/64/medical-billing/software) ## Alternatives 1. [Fusion](https://www.getapp.ca/software/108867/fusion) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.getapp.ca/software/2048864/carepatron) — 4.4/5 (858 reviews) 3. [ModMed](https://www.getapp.ca/software/116447/ema) — 4.4/5 (365 reviews) 4. [Alleva](https://www.getapp.ca/software/2060766/alleva) — 4.5/5 (282 reviews) 5. [Epic](https://www.getapp.ca/software/112769/epiccare-emr) — 4.4/5 (453 reviews) ## Reviews ### "Very effective and efficent program with many helpful features\!" — 4.0/5 > **Chelsea** | *November 5, 2017* | Recommendation rating: 8.0/10 > > **Pros**: Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program. > > **Cons**: Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly. ----- ### "User Friendly Effective EMR" — 5.0/5 > **Matthew** | *November 6, 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients. > > **Cons**: Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There have been issues with locating pharmacies at times although, I must say, customer support has been helpful and has tried to rectify these issues as they come up. Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in \*.com. You need to enter the email address as ".net then got back and re-enter the correct email address. Customer service has yet to fix this problem. > > An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use. ----- ### "Do not sign up. Take money" — 3.0/5 > **Nikita** | *May 20, 2024* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: The options to customize it to your liking is flexible. > > **Cons**: Untrustworthy with taking money from you account. > > I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of \[sensitive content hidden\] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use. ----- ### "Charm is agile and cost-effective" — 5.0/5 > **Suzanna** | *September 28, 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product. > > **Cons**: I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops. > > I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable. ----- ### "A Practical Approach to Integrating an EHR into a Medical Practice" — 5.0/5 > **Phyllis** | *October 23, 2020* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: The software is user friendly. Setup is not difficult. Learning the system is logical. Being able to access the different elements of the Charm EHR helps with training the employees using the system. As they begin to integrate the information about the practice into the Charm EHR their initial orientation reinforces the information they need to complete their tasks. Being able to add different programs is a plus factor. You don't become overwhelmed with too much information at one time. If there are problems support is there to assist where assistance is needed. > > **Cons**: I would like to see Charm use videos with explanations that can be downloaded as slides in order to be able to quickly reference the items being taught. Chatting is fine but when you are interrupted and come back to what you were doing there maybe a lapse of time whereby you are not able to recall exactly what you were suppose to do to resolve the problem. Perhaps U-Tube could be an answer if Charm doesn't have their own site setup. This would be a more user friendly method of learning the EHR. > > I would definitely purchase this EHR again. It is saving time which is now spent on developing and maintaining our patient base. The recall system has been most helpful. Automating the process for upcoming appointments and lab tests has eliminated a patient from not having the proper screenings prior to the Doctor's appointment. It also keeps the patient from getting 'lost' because a recall wasn't done. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/119307/charm-ehr?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/119307/charm-ehr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data