--- description: Detailed reviews on symplr Provider based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare symplr Provider with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: symplr Provider Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Credentialing Software](/directory/1271/credentialing/software) > [symplr Provider](/software/119239/symplr) # symplr Provider Canonical: https://www.getapp.ca/software/119239/symplr Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/119239/symplr?page=2) > Our newly upgraded and enhanced system, symplr Provider, is a robust cloud-based solution that powers verification, credentialing, payer enrollment, privileging, and contracting to speed turnaround times, tighten security and compliance, and improve workflows. > > Verdict: Rated **3.6/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of symplr Provider Create a single, streamlined source of provider data We help you navigate the complexities of managing provider data symplr Provider powers every task in onboarding providers to safely care for patients. From application, contracting, and primary source verification, to credentialing, payer enrollment, and privileging—our tools speed turnaround times, tighten security, and improve workflows. Along the way, compliance and efficiency remain paramount. symplr Provider is a cloud-based software solution, so getting work done requires only an Internet connection from any electronic device. Integrate with symplr Quality to achieve true performance-improvement focused peer review. Or, opt to use symplr Provider Credentialing Software in conjunction with our symplr CVO services to experience on-demand delegated verification, enrollment, or licensure application. Eliminate or reduce manual steps and reliance on paper today, with symplr Provider. NOW AVAILABLE: THE ADVANCED PRIVILEGING MODULE Now you can save time and reduce risk by managing the entire privileging lifecycle electronically. • Track \& manage requested privileges electronically • Link to ICD/CPT Codes • Enable Corporate Privileging • Submit electronically to committee members • Access 9,600+ privileges across 300 specialties ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 117 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: symplr - **Location**: Houston, US - **Founded**: 1997 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Ad hoc Reporting - Application Management - Appointment Management - Committee Management - Compliance Management - Credential Management - Data Import/Export - Document Management Software - Expiration Management - HIPAA Compliant - License Verification - Monitoring - Online Applications - Privileging - Progress Tracking - Reporting & Statistics - Secure Data Storage ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Credentialing Software](https://www.getapp.ca/directory/1271/credentialing/software) ## Alternatives 1. [QGenda](https://www.getapp.ca/software/122503/qgenda) — 4.2/5 (68 reviews) 2. [CredentialStream](https://www.getapp.ca/software/2047183/credentialstream) — 3.9/5 (120 reviews) 3. [CredentialMyDoc](https://www.getapp.ca/software/115143/credentialmydoc) — 4.3/5 (71 reviews) 4. [Modio Health](https://www.getapp.ca/software/117987/modio-health) — 4.9/5 (29 reviews) 5. [POK](https://www.getapp.ca/software/2082256/pok) — 5.0/5 (7 reviews) ## Reviews ### "Used Cactus for last 15+ years and love it and all it does but the customer support is bad." — 5.0/5 > **Danette** | *March 29, 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great. > > **Cons**: Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted. > > All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need. ----- ### "Visual Cactus works well for maintaining our credentialing information." — 4.0/5 > **Susan** | *April 2, 2018* > > **Pros**: The Documents are fairly easy to work with/author/edit. Multiple users can access the same record simultaneously with no problems. Assigning screen- and field-level security is simple to understand. > > **Cons**: There has been a decline in Customer Support responsiveness over the past few years. We used to be able to get connected with someone who knew the software very well, and if they didn't have the answer, would consult with someone and get back to us. Many of my Customer Support calls have gone to someone who doesn't seem sure of what the system can do or how it should be working. There also seems to be some confusion ever since symplr acquired Cactus--there is a definite division between symplr and Cactus but sometimes following a link, etc. will get me to the wrong place and it's like I've reached an entirely different company. ----- ### "How symplr does business" — 1.0/5 > **Chris** | *June 22, 2022* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: Gave me access to hospitals they had partnered with > > **Cons**: I received an auto bill from them since I had an account with a previous company I worked for. I did forget to cancel the account but reached out 3 days after they charged me $249 and they refused to refund. Intellicentrix was great about it and refunded me immediately. In my opinion companies with policies like "no refund" for honest mistakes are extremely hard to do business with. Keep in mind when considering your vendor management system. > > Symplr has been one of the most difficult of the vendor management groups to work with, when I would have issues with access in the morning at the hospital I knew if it was a symplr account I wouldn't be getting access for a while, when it was a documentation error or something was about to expire but hadn't yet. ----- ### "I use Cactus credentialing software, not all the features of Symplr. I'm very happy with it\!" — 5.0/5 > **Deborah** | *April 2, 2018* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: The web-based version gave lots of improvements. I love the customer service\! They are very responsive to their customers' needs. I love many things - easy queries, user-defined fields, NPDB access, scanning and screen shots directly into the software, dashboard\! > > **Cons**: They changed to a proprietary word processor instead of Word. There are things I can't do, and when I went to alter a Word document that I had created in Visual Cactus, it completely messed it up and made it unusable. I also find flat files more confusing than in Visual Cactus. > > There are tons of little time savers that add up to a lot of efficiency. OIG sweeps, dashboards, links to NPPES and state licensing boards, ability to scan and screenshot documents straight into Cactus, NPDB queries, robust query tools, groups, workbooks, user-defined fields, databases of institutions, mail merge documents, contact log - it's all great\! ----- ### "I've been in Medical Staff Affairs for 23 years." — 4.0/5 > **Tammy** | *April 5, 2018* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: LEMM is a real time saver. The tracking and reporting capabilities. A new employee that used CACTUS at her prior employment, stated that they never utilized CACTUS like we do. I feel like we are using it to its maximum ability. > > **Cons**: Since CACTUS merged with symplr, Customer Service has declined. Customer Service isn't as knowledgeable; therefore, it takes longer to obtain resolution. Would like updates to AppCentral that were planned a couple of years ago. Better tracking area in CACTUS for OPPE/FPPE. Currently, we are using the Peer Review form. The number of times staff keep telling us we should move to the web version. We have no plans to change. The length of time it takes the NPDB result to attach the image on the Credentialing/Verification form. > > Moved from a consultant developed Access database. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/119239/symplr?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/119239/symplr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data